[Resolved] Vodafone — MNP request is getting rejected again and again | |||
Dear Sir/Madam Need you help regarding this MNP issue and please look into this matter. The Vodafone people are really troubling me to the extent they can by rejecting my port out request. Details of this porting out request: I have submitted my porting out request on 31 jan 2011 through airtel, After sometime I received message from Vodafone saying my porting out request is rejected due to contractual agreement with them. After calling customer care of Vodafone, they told me that I have to pay the bill, which I paid on 31st Jan itself. After couple of hours, I received call from Vodafone mentioning I need to ask Airtel (to who I want to move after porting out from Vodafone) to send the porting request again. Which I did. After 4 days I again came to know that Vodafone rejecting my porting out request and this time they forced me to visit the Vodafone store ( going to Vodafone store to and fro is 20 Km to me and it takes more than 2-3 hours for complete process) and this time Vodafone store in Indiranagr mentioned to me that my tariff plan is special (corporate plan) so I can not port out. This plan need to converted first to ordinary Vodafone plan and then only they will accept porting out request ( this was at 1;00 PM on Saturday, 05 feb 2011). The manager Vodafone agreed to me saying that I don't have to visit Vodafone store again and my request will be processed. Vodafone store gave me this reference number ,[protected]. And suggested me to ask airtel to send porting request again, which I did. After 4 hours around 5 PM Saturday, 05 feb 2011, Vodafone executive informed me again that my porting out request is approved and I have to ask airtel to send the porting request. On Sunday 06 feb 2011, at 16:28 I received the message from Vodafone saying my porting request VX112316 dated o6 feb11 is rejected due to the porting code does not match the donor allocated porting code for this number and I need to contact customer care. This time I called again customer care and Vodafone executive mentioned me to go and contact Vodafone store. This is really going beyond and everytime I am calling Vodafone customer care, the call goes for more than 25 minutes. In last calls twice it happened that kept me on hold for 15 min and 10 respectively. If this is the way Vodafone behaves with customer, please suggest the best way to work with them and help me sort out this issue Your help/interference in this issue will be highly appreciated. Best regards Vishvajit Mobile number: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Vodafone — reject without reason MNP requests
Dear Sir,We have given requests for MNP servicies, but vodafone has rejected without reasons , we are requesting them again and again but they are not giving response.
My contact number is [protected]
Sher Singh
This mail i have sent at vodafone customercare but they have not response
______________________________________________________________
Sub: MNP cancellation request reason.
Dear Sir/Madam,
As regarding your sms, you have rejected our request with sms a contractual
obligation reason, request to you please give us a scanned copy of contract
signed by us, we are facing a network problem and I want to port these numbers
in another company, so I request to please coordinate.
I have not any confirmation of 'contractual obligation" time of purchased
connections.
Detail:
SR NO Mobile Number UPC Dated
1 [protected] VP171111 12/2/2011
2 [protected] VP171255 12/2/2011
3 [protected] VP171259 12/2/2011
4 [protected] VP171586 12/2/2011
5 [protected] VP171465 12/2/2011
6 [protected] VP171356 12/2/2011
7 [protected] VP171311 12/2/2011
8 [protected] VP171582 12/2/2011
9 [protected] VP171365 12/2/2011
10 [protected] VP171384 12/2/2011
11 [protected] VP171351 12/2/2011
12 [protected] VP171452 12/2/2011
13 [protected] VP171385 12/2/2011
14 [protected] VP171369 12/2/2011
15 [protected] VP171377 12/2/2011
16 [protected] VP171364 12/2/2011
17 [protected] VP171321 12/2/2011
18 [protected] VP171315 12/2/2011
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Vodafone — Porting out request rejected
Dear Sir,Recently I have applied for transfer of mobile service from Vodafone to MTNL through MNP scheme. However Vodafone is not accepting porting out request and they have rejected my request with no specfic reason. They have sent me an SMS also confirming the rejection.
When I contacted Vodafone I was surprised to hear their response that, they will not allow to loose their customer so easily if customer doenot give valid reasons for switching the service.
When I said this is not ethical and correct practise, they again shamelessly replied that other service providers are also doing the same thing. Hence they will also do the same and will not accept for transfer if they are not convinced with my reasons.
The name of Vodane representative with whom i spoke is Mr. Hussian - Mob No. [protected]
I know, whatever they are doing is definetly not correct. Hence I want to escalate this matter to you for help. I earnestly urge you to help me and take strict action on Vodafone(Mumbai region) from doing such cheap practices.
Regards,
Kiran
[protected]