[Resolved] Vodafone — bill again. | |
sir, i earlier complained regarding my postpaid vodafone no [protected] of huge bill. Whatever I had to pay all the due on 29 th june, 2013. I requested for the third time to disconnect my connection in email.
after bill payment there was no problem for the month of july, and august. but today on 12 th september i received a bill of rs 286/- stating that this is for the month of 6 th august to 6 th september. . i dont understand why they are sending me bills for august month when my sim no been disconnected and i had no bill in july. so what happened in august again.
what is this?? I have been harassed too much . I am requesting you please do something. how can they send me bill after 2 months again?
i have all the documents of email i have sent to them all the documents of payment. and please guide me how can i file a case for harrasssing me in this way.
thank you,
suhana datta. Was this information helpful? | |
Dec 5, 2016 Complaint marked as Resolved Verified Support Sep 13, 2013 Vodafone India Customer Care's response Hello Suhana Datta, Our team is working on your concern and will get back to you with an update in next 24 hours. Your Sr number is [protected]. Regards, Vodafone Customer Care, Kolkata Verified Support Sep 16, 2013 Vodafone India Customer Care's response Hi Suhana, Please be informed that the number was deactivated on 06/05/2013 for unpaid bills. However the same was reactivated on 29/06/2013 post payment. We had received no churn request from your end. Hence, the number remained active till 29/08/2013 where it was suspended for non usage. Therefore, the charges are accurate. Regards, Vodafone Customer Care. | |
 7 Comments | |
Comments
Today I went to vodafone care in GARIA kolkata store. I submitted with written letter regarding all the facts i also submitted xerox copy of my earlier request to disconnect my no on 25 th may, and 24 th june. I also submitted the payment copy.
the person on service showed me that my no became active on 29 th june inspite of my request to disconnect this. He does not have any answer for this. He told us he will forward the letter. my service no-SR [protected]. Waiting for the necessary action to cancel my bill and cancel my connection permanently so that no further bill can harass me. Totally disgusted with this problem and will disconnect my prepaid also soon.
the person on service showed me that my no became active on 29 th june inspite of my request to disconnect this. He does not have any answer for this. He told us he will forward the letter. my service no-SR [protected]. Waiting for the necessary action to cancel my bill and cancel my connection permanently so that no further bill can harass me. Totally disgusted with this problem and will disconnect my prepaid also soon.
what do you mean by no request from my end to disconnect the connection?
I had requested you i e mail on 25 th may and again on 25 th june. I n response to my email i received the response that it will be processed within 48 hrs. Two request through email, one request in consumer forum completely and very clearly written to disconnect my connection is there. So how can you say no request??? Apart from that in numerous call to your customer care i requested the same and in turn you told me it will be processed. I have all the email saved. So no question of what are you telling me.
And again you did not send me the bill for july month neither in email nor through the postal . You are sending me bill in 12th september stating it was reactivated in 29 th june knowing that i am not using the no for atleast 5 months, ignoring all my request in email to stop the connection. How can you explain this?
and again WHO TOLD YOU TO REACTIVATE MY NO??? DESPITE THE FACTS THAT I HAVE EMAILED YOU ATLEAST 1 MONTH EARLIER TO DISCONNECT THIS CONNECTION. How can it be reactivated without informing me???
I had requested you i e mail on 25 th may and again on 25 th june. I n response to my email i received the response that it will be processed within 48 hrs. Two request through email, one request in consumer forum completely and very clearly written to disconnect my connection is there. So how can you say no request??? Apart from that in numerous call to your customer care i requested the same and in turn you told me it will be processed. I have all the email saved. So no question of what are you telling me.
And again you did not send me the bill for july month neither in email nor through the postal . You are sending me bill in 12th september stating it was reactivated in 29 th june knowing that i am not using the no for atleast 5 months, ignoring all my request in email to stop the connection. How can you explain this?
and again WHO TOLD YOU TO REACTIVATE MY NO??? DESPITE THE FACTS THAT I HAVE EMAILED YOU ATLEAST 1 MONTH EARLIER TO DISCONNECT THIS CONNECTION. How can it be reactivated without informing me???
what do you mean by no request??
IT IS STILL IN MY GMAIL BOX...I have requested you on 25 th may, again on 24 th June, clearly and very simply written to disconnect my no and 1 request in consumer forum . and in return i received the mail that it will be processed within 48 hrs.
then how can it be reactivated on 29 th june post payment without informing me, ignoring all the request??
apart from that i requested through numerous call to vodafone customer care the same and they replied it will be processed within 48 hrs.
And most of all You did not send me the bill for july month in email or through postal. Rather you send it in 12 th september stating it was activated on 29 th june. why did not i received the bill for july at august. Why this bill on 12 th september??
how can you explain this??? why the no was reactivated ignoring my request and KNOWING that i have not been using the no for last 5 months. Why???
IT IS STILL IN MY GMAIL BOX...I have requested you on 25 th may, again on 24 th June, clearly and very simply written to disconnect my no and 1 request in consumer forum . and in return i received the mail that it will be processed within 48 hrs.
then how can it be reactivated on 29 th june post payment without informing me, ignoring all the request??
apart from that i requested through numerous call to vodafone customer care the same and they replied it will be processed within 48 hrs.
And most of all You did not send me the bill for july month in email or through postal. Rather you send it in 12 th september stating it was activated on 29 th june. why did not i received the bill for july at august. Why this bill on 12 th september??
how can you explain this??? why the no was reactivated ignoring my request and KNOWING that i have not been using the no for last 5 months. Why???
now what you will say?? I have not received any explanation after I sent you all the documents ( the copy of my earlier request twice, which you denied earlier) . Another thing my contact no is [protected]. This I have written in the complaint letter that i submitted in Garia store, kolkata. Then why you people called to another no??? what is the utility of my complaint letter then? you will again deny perhaps and again I have that copy also.
still no explanation. perhaps you are too ashamed to answer. You have seen the documents right?
now WHAT ABOUT YOUR ACCURATE BILL??
I NEED ONE EXPLANATION
I NEED YOU TO CANCEL MY BILL.
I NEED ONE APOLOGY LETTER FOR MY HARASSMENT.
now WHAT ABOUT YOUR ACCURATE BILL??
I NEED ONE EXPLANATION
I NEED YOU TO CANCEL MY BILL.
I NEED ONE APOLOGY LETTER FOR MY HARASSMENT.
can you tell me whether now my connection has been disconnected or not?
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i am going tomorrow again with all the documents print copy of E MAIL I sent and received.