[Resolved] Vodafone — BSNL to Vodafone MNP

cogn262032

from Bengaluru, Karnataka

Address:

Pune, Maharashtra

Dear Sir,

I have submittem my request for Mobile number portability from BSNL prepaid to Vodafone Prepaid at your vodafone Mini store on[protected], 12:30 PM. Your executive of vodafone mini store told me this will take 7 days to covert my number from BSNL to Vodafone. Its already 14 Days passed but its still not activated.I have visited Vodafone Store three times but no result found and came to know that they have still not started process to conver my number from BSNL to Vodafone. This is really very bad service of Vodafone which causes Customer unsatisfaction.
Please help me regarding this.

My BSNL Mob. NO: [protected] (Which needs to convert in Vodafone)
Location where request submitted: Vodafone Mini Store, Opp to Axis bank, near elpro chowk, Chinchwad, Pune-411033.

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Dec 26, 2016

Complaint marked as Resolved

Verified Support

Dec 11, 2012

Vodafone India Customer Care's response Hello Sir/Madam,

Subject: BSNL to Vodafone MNP

Thanks for writing to us. We have received your email and sent you the details in the reply. Kindly generate a fresh UPC code and visit any of our stores to start the Port In process.

Kind Regards,
Vodafone Customer Care, Maharashtra & Goa

Verified Support

Dec 13, 2012

Vodafone India Customer Care's response Hello Vishal Agrawal,

We are looking into your concern and will get back to you with an update at the earliest.

Kind Regards,
Vodafone Customer Care, Maharashtra & Goa.

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Comments

cogn262032

from Bengaluru, Karnataka

Thanks for your reply. I have generated UPC code and went to Tapsvi Plaza, Chinchwad branch but they have not taken my request as they dont have prepaid SIM card avaibility. Then i went to Sagun Chowk branch and submitted requset. Please do needfull this time.

And my concern is why vodafone executive not proceed my request upto 15 days and finaly I need to take my requset form back and need to go for another vodafone office.He told me every time that he has procced my request and SIM will activate soon but in actual he did nothing. This made me harasments and wasted almost 15 days. If he is not able to procced my requset then he should be transperant and tell truth to customers so that we can find another solution for that.

Thanks,
Vishal Agrawal

Sukumar_2012

from Chennai, Tamil Nadu

I'm experiencing a similar issue with Vodafone Store in Chennai (Porur).

I submitted my porting request from BSNL to Vodafone, but seems like the request was never processed and my porting code got expired.

I visited the Vodafone Store atleast 3 times and the illiterate guy over the desk can't even understand my issue and behaved a bit rude as if I am asking for some favour from him :) quite suprising for a customer support person, who had a "happy to help" badge in his shirt... awesome isn't it.

Now, do I really want me to port to Vodafone after this incident, nope. Vodafone network may be good, but such customer support executive suck !!!

Store details:
Vodafone Store, No 112/2, Door No: 140 – 104 Ground Floor, Phase 1, Mount Poonamallee Trunk Road.

Dar Md Furkaan

Hello sir
i have a bsnl sim card but i want to mnp in other netwark but bsnl con not give me upc cord