Vodafone — Vodafone cheats - No GPRS access when paying monthly GPRS subscription

I am just another frustrated customer and I just wish Vodafone packed its bags and went back wherever on earth they came from. I just got off the phone with a totally dumb and incompetent call centre executive.

I have recently bought a Nokia E71 because of the nature of my job which is digital. I activated Vodafone Live on my phone on Nov 29 I think and was able to access / browse the web. I got my bill too with the new charges for subscription for GPRS and am sure all the downloading charges are coming in my next bill because I didn't yet cross the free limit in the first month. Since two days I am unable to access the web - it keeps giving me DNS error. Not understanding what it meant I called up the call centre on[protected] and was on the call for 35 mins...which is huge in the middle of your busy schedule. Now the saga goes...

Austin Pillai picks up the phone and goes through your entire verification even though we always go through the security on IVR ourselves. What is the issue? Well they say: Sorry about that, we have technical problems...last 5 years all servuce providers say that...dont they???

Austin Pillai, not Powers...goes on in his scripted language - We are sorry to inform you Ms. XXX, we apologise Ms. XXX, Thank you for your patience Ms. XXX, Sorry to put you on hold Ms. XXX and so on and on and on...Then he tells me that I cannot access all www. sites on my phone I need to subscribe to something else called Vodafone Mobile connect. When I stressed that the issue is only since 2 days and I was able to browse till Sunday afternoon, he fell silent. Then asked me again what handset I had and which website I was trying to browse. He then put me on hold, came back to the line, apologised once again for putting me on hold and said Ms. XXX can I request you to do type wap.in to access any website. When I asked him how different this was and why I should do this, he had no answer. After another hold, he said you can access only a few www sites as against what he had said a few mins ago. I asked him to put me onto someone who knew stuff, but he didn't let me speak, continued talking at his full pace and said you do this first - Can you guys believe this? I want to officially lodge this complaint as I am unable to access web even though I am paying for this subscription, their last advice did not work.

I requested to speak to the supervisor who is someone called Abhiskek Joshi but he too being inept i guess never turned up on the phone. My call was for 35 mins and this email has taken me another twenty mins. I am not sure what can be done but please help me out, I need this to be flagged off to highest level. They cannot fleece money out of people; Vodafone has call drops, cheap call centre executives and bad service. Pathetic, Unacceptable and Ridiculous!!! I would like to switch to Airtel once I get more information but Vodafone needs to answer and resolve this issue, I am unable to do my job now!!!