[Resolved] Vodafone — Vodafone Customer care | |
Planning to go for vodafone connection. Please read this fully. Though this is my personal experience, I thought that as much people know about it, it would be benificial to all. I had to leave India for my studies on 20th Sept. 2008. so I called the vodafone customer care on 1st Sept. to ask about the process. They said that it is ok and I can call the last day I need to go. Perfect, so I called them before boarding the plane. The reply was that I need to clear my accounts and for that i need to wait until 25th (my billing date) when the bill would be generated and then visit one of their centers. I said that I will not be there in India, how can I visit. They said that they cannot help it, it is a process issue. All pissed off I came for my studies and then got along thinking that they surely will contact me when they think they can close it. Guess what? They first mail I get from them was a warning to leagal notice. So much for their customer care. Even if they would have checked the records, I was using the number for more than 3 years and never had failed a payment. To a customer like this, the firt communication is a warning to leagal notice for a bill of less than 5000 INR. Anyway, I replied to the warning to leagal notice that I am ready to pay the bill on condition that extra billing that has been done after my first request of closure to be removed and my phone connection disconnected. There was no reply, instead I recieved another bill next month. I replied with the entire story again to the helpdesk that I need help. Guess what was the reply? They sent me a final LEAGAL NOTICE with a 4 day period for payment, which if not done they would drag me to court. I know lot of people would say that companies like this would not do something like this. But still there is always a fear of that. While their customer care people are exchanging mails with me, the leagal department is threatenning me with leagal notices. I was finally made to pay the amount in entire value and none of my mails were replied to. This is just a small customer of a company that advertises "HAPPY TO HELP Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Hiiiiii
Name:- Ankit Chauhan
Mobile nu :- [protected]
Email id :- [protected]@gmail.com
Sri Ji Mere Vodafone Number Pe GPRS Open Nahi Ho Raha Hain. Na Hi Customer Care Pe Call Lagti Hain. Ham Jab bhi kis Aor Number Se Customer Care Pe Baat Karte Hain To Bataya Jata Hain Ki 72 Hour Me Thik Ho Jaye Ga. Jab ki Customer Care Pe Shikayat Kiye 7-8 Din Ho Gaye.. Hum Ne Customer Care Pe Kai Baar Shikayat Ki Par aaj Tak Mera Number Thik Nahi Hua. Mere Number Se Customer Care pe Call Kyu Nahi Lagti hain?
HELP YOU HAPPY ME
Name:- Ankit Chauhan
Mobile nu :- [protected]
Email id :- [protected]@gmail.com
Sri Ji Mere Vodafone Number Pe GPRS Open Nahi Ho Raha Hain. Na Hi Customer Care Pe Call Lagti Hain. Ham Jab bhi kis Aor Number Se Customer Care Pe Baat Karte Hain To Bataya Jata Hain Ki 72 Hour Me Thik Ho Jaye Ga. Jab ki Customer Care Pe Shikayat Kiye 7-8 Din Ho Gaye.. Hum Ne Customer Care Pe Kai Baar Shikayat Ki Par aaj Tak Mera Number Thik Nahi Hua. Mere Number Se Customer Care pe Call Kyu Nahi Lagti hain?
HELP YOU HAPPY ME
My name is Munish Sharma i have vodafone postpaid connection.My Number is [protected]. I got a call from customer care of vodafone that there is a special offer for you for mobile internet.The customer care person said the service will cost 250 for unlimited internet connection on mobile.I told customer care i don't have very good mobile and i am not sure whether internet will work on it.The customer care person suggested if you have camera in your mobile then it will work.So i said then activate the service.He suggested that you will recieve message from vodafone and customer care will tell you how to install internet system on the mobile. I didn't recieved any call from customer care nor did i get any message.From last two month suddenly my bill raised to 800 and so on.So i just confirmed why i am getting such high bills.They told that internet charges are applied to my connection.I never used internet on mobile and then also they are forcing me to pay the amount. I feel like cheated.Its not the matter of money its about bad service of vodafone and there system bugs for which customer has to suffer.I am getting my other connections disconnected from vodafone as i have 3 more connection of vodafone.Some suggest to call customer care and some suggest to contact the office in my town for this issue.I am really frustrated i had not paid there bill for last two months for this reason.
Please suggest me what should i do.
Please suggest me what should i do.
DEAR TEAM
THIS IS A COMPLAINT REGARDING VODAFONE SERVICES AND CUSTOMER CARE.
FIRST,SOME SERVICE WAS ACTIVATED ON MY NO [protected] AND A CHARGE OF RS. 150 WAS LEVIED WITHOUT MY KNOWLEDGE,AND LATER MY REQUEST FOR REFUND WAS REJECTED.
SECOND,WHEN I TRIED TO FOLLOWUP WITH CUSTOMER CARE,THEY WERE EXTREMELY RUDE AND ABUSIVE,AND SHOW I DON'T CARE ATTITUDE.THIS IS NOT "HAPPY TO HELP" AS VODAFONE SAYS,BUT "HAPPY TO ABUSE"
THIS IS A COMPLAINT REGARDING VODAFONE SERVICES AND CUSTOMER CARE.
FIRST,SOME SERVICE WAS ACTIVATED ON MY NO [protected] AND A CHARGE OF RS. 150 WAS LEVIED WITHOUT MY KNOWLEDGE,AND LATER MY REQUEST FOR REFUND WAS REJECTED.
SECOND,WHEN I TRIED TO FOLLOWUP WITH CUSTOMER CARE,THEY WERE EXTREMELY RUDE AND ABUSIVE,AND SHOW I DON'T CARE ATTITUDE.THIS IS NOT "HAPPY TO HELP" AS VODAFONE SAYS,BUT "HAPPY TO ABUSE"
Please connect Vodafone Bill no:[protected] Billdate 06.12.13 charges for this bill period 537.25 payments 360.39 Amount due on or before
24.12.13 = 220.25
Payment amount (INR) 220.25 was made through credit card vide payment ID MEPG[protected] Transaction Date[protected]:35:25 Relationship Number1.48735289
Sir, I would like to know why SMS has been sent to me for payment of Rs 537.25 when the above payment has already been made. It is sheer harassment .
Please acknowldge the receipt of above payment through email.
Y P RAHEJA
(m) [protected]
24.12.13 = 220.25
Payment amount (INR) 220.25 was made through credit card vide payment ID MEPG[protected] Transaction Date[protected]:35:25 Relationship Number1.48735289
Sir, I would like to know why SMS has been sent to me for payment of Rs 537.25 when the above payment has already been made. It is sheer harassment .
Please acknowldge the receipt of above payment through email.
Y P RAHEJA
(m) [protected]
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Sir,
I request you to close my cell as i have shifted to mumbai .
Regards,
Gaurav Bajaj
[protected]