[Resolved]  Vodafone — Vodafone legal dept harassment

Hi,

I was a vodafone Bangalore corporate customer (Honeywell) till Oct 2008. I moved on to UK in November and when i moved i forgot to pay my last month bill(Rs 1300) and also to cancel my connection. This is a mistake from my side and i am sorry about that. Having said that, the way your legal department has worked is horrible and the behaviour of Mr.Kalyan can be categorised as third rate behaviour

Here are the string of events that happened : Mr Kalyan had called up my parents and spoken to them posing as a friend of mine from Honeywell. He pleaded with my mother to part with my UK mobile number. After getting the number, he gives a missed call at 12: 30 IST followed by a blank message " Karthik call me back". When i call him back, he threatens me that i have to pay the amount by 4 PM (3 hours notice) or my name will be handed over to the police. He claims that he had sent two legal notices to my Honeywell mail id - that id has been inactive for 4 months. He asks for my card details to take the amount and when i refused he asked me to make the payment by 4 PM else face court action. Since my friends were busy in their work, i made the payment through internet but i did not call him back to inform the same.

He then gives me missed calls at 4 AM, 5 AM and 6 AM this morning. I was sleeping then and did not want to call him back. He then calls my parents and threatens them with police action.

When i am at fault for defaulting the payment (for which i am fully responsible for), the way Mr.Kalyan behaved is utterly ridiculous

1) He claims that he had sent two legal notices to my mailid which is not active. He would have got back a message stating that the id is not active. He has my parent’s address, why couldn't he post the bill to them??? He was able to call them and get my number - why could not he have done this???

2) What was the need to lie to my parents about being my friend. If he is calling from the legal department he has all the rights to tell them the truth and demand the money? Why follow a third rate approach?

3) Kalyan works for vodafone - a leading mobile service provider and he gives missed calls!!!

4) What was the need to threaten me with legal action the first time that he is speaking to me?

5) When he very well knows that i am in UK, why does he give me missed calls at 4, 5 and 6 AM?

This is harassment and i am taking this very strongly. I am reporting this to the consumer forums and if no proper action is taken then i am logging a consumer court case for harassment.

He owes me a written and verbal apology for harassing my family and me