[Resolved] Vodafone — Call Rates Revised Issue!! Need Help!!!!! | |
Dear Sir, As per conversation with nodal Officer and also reply from her (Geetika Ahuja), I am not satisfied with her answer (Geetika's Reply and issue with my call rates is Attached) please do needful action. As per TRAI rules any subscriber can not change or revise of any tariff plan call rates with in two months, but I am facing this situation since last 1 year and 3 months. Firstly I made a request a plan “399 NHTS” but “399 Vodafone supper plan” was activated on my Phone [protected] and also after 2 months of activation Date call rates was revised. During this period I have talked so many times with your customer care executives, senior customer executive and now also nodal officer but no one give me appropriate answer for this query. I am requesting to you please solve my problem as soon as possible and look into this problem very seriously. I am waiting for your prompt reply. Thnx. With Regards, Neeraj Verma Noida UP +91-[protected] --- On Tue, 24/3/09, Nidhi S <nidhi.[protected]@vodafone.com> wrote: From: Nidhi S <nidhi.[protected]@vodafone.com> Subject: Information on [protected] [REF:[protected]] To: [protected]@yahoo.co.in Date: Tuesday, 24 March, 2009, 12:04 PM The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd. Dear Mr. Verma, Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09. Further we would also like to inform you the revised details of your Talk plan: *Monthly rent:- Rs.399/- *1000 minutes @10ps per minutes (Vodafone to Vodafone local) *1000minutes @10ps per minutes (Vodafone to Vodafone STD) *1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS) *Local [protected]@60 ps per minute (both mobile and Landline) *Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others *SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International) Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com . Assuring you with the best of our services at all times. Happy to help, Geetika Ahuja Nodal Office Contact numbers Vodafone Care : 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected] Fax number : +91-[protected]/[protected] E-mail : Nidhi.[protected]@vodafone.com Website : www.vodafone.in Dear Sir, My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "AS PER YOUR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but didn’t given any appropriate reason as well as solution for this query till now. As per TRAI Rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request. Today it’s been past 1 year, 1 Month and 12 days and during this period I feel so many times mentally harassed. I am requesting to you please solve my problem as soon as possible and look into this problem very seriously. I am waiting for your prompt reply. Thnx. With Regards, Neeraj Verma Noida UP +91-[protected] [protected][protected][protected][protected] Add more friends to your messenger and enjoy! Invite them now. Forwarded Message: originalmail.eml Information on [protected] [REF:[protected]]Tuesday, 24 March, 2009 12:04 PM From: "Nidhi S" <nidhi.[protected]@vodafone.com>To: [protected]@yahoo.co.inDear Mr. Verma, Thank you for your email dated 24/03/09 regarding information on your Vodafone account [protected]. We sincerely regret the inconvenience caused to you. We would like to inform you that as per company?s decision, the tariff rates for the Talk 399 Vodafone Super Plan has been revised for all our customers effective from 20th Dec?07. On your account, the new tariff rate is applicable w .e .f 12th Feb?09. Further we would also like to inform you the revised details of your Talk plan: *Monthly rent:- Rs.399/- *1000 minutes @10ps per minutes (Vodafone to Vodafone local) *1000minutes @10ps per minutes (Vodafone to Vodafone STD) *1000 [protected]@10ps per SMS (Vodafone to Vodafone local SMS) *Local [protected]@60 ps per minute (both mobile and Landline) *Std [protected]@ Rs.1 per minute(Vodafone to Vodafone) and Rs.2 per minutes to others *SMS @60ps per sms (local) and Rs.2/-(National) and Rs.5/- (International) Should you require any further assistance, please call our round the clock Vodafone Care by dialing 111 or +91 - ([protected]) (Toll free from Vodafone phones within the home network) or write to us at vodafonecare.[protected]@vodafone.com or corporatecare.[protected]@vodafone.com . Assuring you with the best of our services at all times. Happy to help, Geetika Ahuja Nodal Office Contact numbers Vodafone Care : 111 or +91-[protected] (Toll free from Vodafone mobile phones within the home network) Nodal Officer : +[protected] Fax number : +91-[protected]/[protected] E-mail : Nidhi.[protected]@vodafone.com Website : www.vodafone.in ---- Original Message ---- From: [protected]@yahoo.co.in Sent: 24-Mar-2009 0:55:29 To: nidhi.[protected]@vodafone.com Cc: neerajverma.[protected]@gmail.com Subject: Talk Plan Migration ISSU! Need Help!!! Dear Sir, My name is Neeraj Verma consumer of Vodafone postpaid (No: [protected]) from NCR region since last two years. On 12th Nov 2007 I made a request to change my talk "plan 99plus to Talk 399 NHTS" on the same day I got an SMS and request was accepted and the SMS was "Hello! We have received your plan change request to talk 399NHTS on 12th Nov 2007. This will be effective from 10th Dec 2007. To cancel your request SMS OUT to 111" and the plan was activated on 11th Dec 2007 I got the confirmation message on the same day. After that I have never made any Plan change request, However Vodafone changed my plan and I received a Message on 13th Feb 2008 regarding this changes and message was "Hello as per your request, your tariff plan has been changed to [Talk 399 Vodafone Super plan] on your Vodafone mobile phone [protected]. New call rates will be applicable from midnight". Still I can't understand why Vodafone entered in SMS "YOAS PER UR REQUEST"? For this complicated matter I have talked so many times with Vodafone customer care executives and senior executives but did not get any write answer but as per TRAI rules & Regulations any service provider can't change one talk plan to another talk plan of any consumer with out his request. I am requesting to you please solve my problem as soon as possible and look into this problem very seriously. I am waiting for your prompt reply. Thnx. With Regards, Neeraj Verma Noida UP +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
my name is VINEET RAI co sumer of voda fone post paidno [protected] for Gzb. region, I made to request to De- VERY URGENT )after this month I am not take care for this matter,
I also want change my talk plan888, to some new plans, so kindly aware me about yours new plans.
I am wainting for your reply,
with regards,
vineet rai
I also want change my talk plan888, to some new plans, so kindly aware me about yours new plans.
I am wainting for your reply,
with regards,
vineet rai
SIR I HAVE TAKEN A DATA CARD NO:[protected] FOR VODAFONE MOBILE CONNECT USB STICK SINCE IM NOT GETTING FULL SPEED FOR INTERNET TO BROWSE. I CALL SO MANY TIMES IN VODAFONE BUISSNESS SOLUTION AT 55666 BUT THEY HAVE NOT DONE.ACTUALL SPEED IS 236kbps BUT IM GETTING 54kbps .MY CONTACT NO [protected].
My mobile Numbers are : [protected] (lifetime plan) and Add on Number [protected] (Rs 199/- plan). Generally, I don't get bills on my billing address i.e. SPPS, HQ IDS, MINISTRY OF DEFENCE, GATE NO. 8, SOUTH BLOCK, NEW DELHI-110011. Every month I have to visit Vodafone Store at Connaught Place to take a copy of the front page of the bill so that I CAN GET REIMBURSEMENT from my office. To get rid of visiting Vodafone Store every month, I had got registered my Email ID with Vodafone so that I get bills through Email. But surprisingly, bills have not been forwarded either by dak or by Email this month also.
On 04 Feb 10, I visited Vodafone Store at CP and they provided me front page of the bill for [protected]. They asked me to come next day for collecting the front page of the bill for [protected].
On 05 Feb 10, at 5.00 AM, I contacted your Customer Care Executive and requested him to send the bill through Email. He assured me that the bills will be forwarded on my Email ID by 4.00 PM. But surprisingly the same were not forwarded.
In the evening of 05 Feb 10, I again visited Vodafone Store at Connaught Place and requested to have a copy of bill for mobile number [protected]. They refused to give the copy. Why I was asked to come on 05 Feb 10 to collect the copy of the bill? They could have refused to give the copy on 04 Feb itself. May I know why I am being deprived to get bills?
IS VODAFONE HAPPY TO HELP OR HAPPY TO HARASS!!!
On 04 Feb 10, I visited Vodafone Store at CP and they provided me front page of the bill for [protected]. They asked me to come next day for collecting the front page of the bill for [protected].
On 05 Feb 10, at 5.00 AM, I contacted your Customer Care Executive and requested him to send the bill through Email. He assured me that the bills will be forwarded on my Email ID by 4.00 PM. But surprisingly the same were not forwarded.
In the evening of 05 Feb 10, I again visited Vodafone Store at Connaught Place and requested to have a copy of bill for mobile number [protected]. They refused to give the copy. Why I was asked to come on 05 Feb 10 to collect the copy of the bill? They could have refused to give the copy on 04 Feb itself. May I know why I am being deprived to get bills?
IS VODAFONE HAPPY TO HELP OR HAPPY TO HARASS!!!
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My name is Amit Saini consumer of vodafone prepaid ( No: [protected] ) from delhi. I have purchase this No. on 6th May 2009. Region all days regularly at 12:00 p.m. my balance has been deduct at Rs.5 daily without any outgoing calls.
I am requesting to you please solve my problem as soon as possible and look into this problem very seriously.
I am waiting for your prompt reply.
Thnx.
With Regards,
Amit Saini
Delhi,
[protected]