[Resolved]  Vodafone — ITEMISED BILL and customer care

Dear all,

I HAVE not received the bill for DEC 2008 and Jan 2009 to my address. i have lordge complaint to receive the bill by calling VADAFONE Customer care. However, they able to send to my email ID. BUT I HAVE REGESTERED FOR PHYSICAL COPY BILL. THEY FAILED TO SEND and customer care is patatic. they dont even understand the importance of customer when ever i ask the officer to connct to TL as they are unable to resolve the issue, they simple put me on hold and after 10 min they disconnect the call it happens 99.5/100 times. at lat i have received the bill that too of single page that contains only one page of bill amount. I am tied to call customer care. I have stoped that. I[censored] check the payments done by me, till now there is no late payment done. I payed bill in time my number is [protected]. PLEASE HELP ME AND ASK VADAFONE TO SEND THE STATEMENTs REGULARLY LIKE I MAKE THE PAYMENTS in time.


please refer the interaction with vadafone:

Dear Mr. Kumar,

Thank you for your email dated 07/03/09 about the non-receipt of the bill for your Vodafone number [protected].

We are sorry for the delay in response and the inconvenience caused to you.

We would like to inform you, that the concern regarding the non-receipt of the bill has been forwarded to our specialised team who would take necessary action regarding the same.

We would request you to check your billing address which is updated in our record and revert to us incase any change is required.

# 11-223/1,
SHANTHI NAGAR, PATANCHERU,
NEAR MOSQUE MASJID,
PIN CODE - 502319,
HYDERABAD.

Please find the soft copy of your itemised bill here with for your reference.

You can also view your Vodafone bill and make payments online through My Vodafone on www.vodafone.in

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to Help,


Purnima Thakur
Vodafone care

Contact numbers:

Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in



---- Original Message ----
From: [protected]@yahoo.com
Sent: 07-Mar-2009 12:53:28
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: Re: Hard copy of bills on your Vodafone number [protected]

To,

Dear John Bond(Chairman) / Vittorio Colao (Chief Executive of Vodafone Group) / Arun Sarin (chief executive ),

Till i havent received the statement. I THINK U PEOPLE ARE PLAYING WITH ME.

One Guy from MANIKANTA Courier came to my house to know whether i have received the statement. He took Signature from my mom and he said he will call and despatch within 2 days however it wasnt the case. Nither I have received a call from courier or VADAFONE nor the statement.

Send the statement of last two months and the current bill by 17thof MARCH else i will approch Consumer Form. ENSURE THAT THIS is the LAST complant to vadafone.

U R SLOGAN IS NICE BUT U R ( NOT HAPPY TO HELP CUSTOMERS).

CALL ME...

REGARDS,

UNHAPPY CUSTOMER,

SANJEEV KUMAR
[protected].




--- On Mon, 2/16/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Hard copy of bills on your Vodafone number [protected] [REF:[protected]]
To: [protected]@YAHOO.COM
Date: Monday, February 16, 2009, 6:02 PM


Dear Mr. Kumar,

Thank you for your email dated 13/02/09 about the hard copy of bills on your Vodafone number [protected].

We wish to inform you, that the hard copy of bills has been sent to you on regular basis to your residential address.

Please confirm the following address which is registered with us:

# 11-223/1,
SHANTHI NAGAR, PATANCHERU
NEAR MOSQUE MASJID
HYDERABAD - 502319

However, we have forwarded your request for the hard bill copy and the same will be sent to you with in 7 working days.

In case you need further assistance, please do call or email us. We'll do our best to assist you.

Happy to help,

Chaaya
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporatecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@vodafone.in
Sent: 13-Feb-2009 12:30:51
To: vodafonecare.[protected]@vodafone.com
Subject: Feedback - Andhra Pradesh



First Name: sanjeev kumar

Last Name:A

Address:PATANCHERU

Pin Code:502319

Email ID: [protected]@YAHOO.COM

Region: Andhra Pradesh

Vodafone number: [protected]

Other contact number: [protected]

Subject:Billing

Feedback:iam NOT GETTING PROPER RESPONSE FROM CUSTOMER CARE. IAM IAM NOT GETTING STATEMENTS TO MY ADDRESS.




The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thanking you - Vodafone Essar Ltd.



REGARDS,

UNHAPPY CUSTOMER,

SANJEEV KUMAR