[Resolved]  Vodafone — mob no. [protected] activate mobile alert astro pack from company however i have not applied for any astro pack alert

Dear sir,

With respect i bring to your kind notice that as on[protected] on my moblie no. [protected] i got a message that your astro pack alerts has been activated and 30rs. has been deducted from ur account whearas i did'nt apply for any type of alert or facility. i called to customer care to reverse the 30rs, they give me complaint no.[protected] to see it within 24 hours whether you applied or not for such alert. but after 24 housrs i have not received any amount or any call from customer care, So please tell me what can i do now to get my money back form company.

Thanks and best regards

rajiv kuamr, ludhiana
[protected]
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Dec 6, 2016
Complaint marked as Resolved 
Verified Support
Feb 21, 2012
Vodafone India Customer Care's response
Hi Arun,

We would like to inform you that we're looking into the matter and will get back to you as soon as we can. You can email us at vodafonecare.[protected]@vodafone.com for any further assistance or you can also call us on our toll free number 198, we'll do our best to help.

Regards,
Vodafone Customer Care, Maharashtra and Goa
Complaint comments 

Comments

Vodafone — unwanted astrology activation in my mobile without prior intimation

To The Concerned Person,
Dear Sir/Madam,

Respectfully, I state that on 20/3/08 onwards, I got a message on my mobile([protected]) of astrology activation without my any attempt and on the next day my recharge account was debited by approx Rs 30/= .
I therefore request you to kindly deactivate this astrology updates and refund the amount deducted in my mobile account
Regards
Mirza Shamsher Baig,
Mob. No. [protected]

Vodafone Essar — Regarding money return

I have registered for the vodafone tower establishment nearby my residence in bokaro steel city last year on 15.07.2009 with local vodafone manager and he had also taken Rs.5000 with me for that. The name of the person was Mr.Pawan Juyaal and his account no. is[protected] in ICICI bank branch of chandigarh. There is not any reply from him towards the tower establishment. I think that the person has cheated me. So, kindly pay attention towards my case and take some strong action towards that. Please reply to my email address if something necessary or i[censored] want to tell me anything.

Vodafone — Activation & charges without any intimation & not reversing now

Vodafone has activated [protected]@1(India One) service without any intimation & charges for the same is levied for two months (charges for a month is levied even i deactivated the service.) to my Vodafone no. - [protected].

Even i have not made any single STD call during the period, coz i am not aware for the same, they were not ready to reverse the charges for the same.

I am using the services of this number since 2002-03.

Requesting you to please tought a nice leason for these kind of things by the persons to achieve there targets.
Hi Nandlal,

We believe that you have been contacted by our Customer care team and hope you are informed that the STD pack on your number has already been deactivated. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

Regards,
Delhi Vodafone Customer Care.
the same has happened to me. My number is [protected].

Vodafone — ALERTS

My name is roopesh mehra.mob.no.[protected]. there is a reduction in my balance due tosms alerts.i find that cricket alerts are coming on my cell.i was not activated that type of alerts.please solve my problem otherwise i will go to the CONSUMER BOARD.

Vodafone — Amount deducted without prior intimation

Hi Sir/madam,

I would like to escalate the issue, which i experienced before a day. I am using vodafone's prepaid connection for the past one year. I recharged my phone with 99 rupees internet pack and I recharged with Rs 300.00 full talktime, for which they deducted the amount of Rs 291.00 without any prior intimation. I have been to the customer service centre and explained the issue. They have not given the exact reason for deduction, but they are saying because of my GPRS pack they deducted Rs 291.00 and they are unable to show me proof.

Please take necessary action to get this fixed.

Looking forward to hear from you.

FYI: My mobile number is [protected]
E-mail : [protected]@yahoo.co.in
Vodaphone astrologer who service Vodaphone department in Mumbai bandra bc he receive 25000rs for Vodaphone astrological namely he also stated that he doing astrology for dhirubhai Ambani and his family and all vip s he all and all cheat my famliy please take legal action can i compl his in crime branch

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