[Resolved]  Vodafone — deliberately charged for a service despite its deactivation

My name is Manish Jain with Vodafone mobile number [protected]. I would like to draw your attention towards the way Mobile operator is cheating and conducting fraud with its customers. Yesterday, I have sent a deactivation sms to vodafone at 144 and received the same with the MCI service deactivated sms. But despite getting the service deactivated, vodafone operator have charged me for this service.

Also, their vodafone care service is an eyesore for 3 months. Despite dialing the 111 & [protected] from local vodafone number, one cannot be connected to customer care representative, but dialing [protected] from other mobile operators (Reliance, Airtel) one can immediately be connected to customer care representative.

Is this the way vodafone mobile operator is cheating and defrauding its customers.