[Resolved]  Vodafone — Irregular bills & Customer harassment

Below was last email, i had sent after a 5 years of long relationship with "Orange" now it is vodafone, as Vodafone associate me with a vodafone number which i dont know they said you had started this number in 2007(Friend and family scheme) and not paid the bill, But the irony is i was never in friend and family scheme.
They harassed me and barred my incoming outgoing without investigating on the issue later they said you are associated with that number but bill has been paid.
GOD KNOWS WHAT THEY WANTED TO SAY!!!

Result: Switched to new serivice provider.Never go for vodafone i came to know after 5 years!!!



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Hello Vodafone,

Thank you so much for the kind of response, whereas I have decided to disconnect the connection immediately.

As the information provided by you is vague and completely irrelevant.

Here is the snapshot:

1. 3rd December 2009, my Vodafone services were disconnected without any prior notice to the customer.

2. 4th of December 2009 I have visited Kharghar Vodafone center asking the reason of this disconnection, I have been told that I have not paid the bill of Vodafone no. ([protected]) that is the reason we have disconnected your services. This was really disgusting and was baseless to associate some unknown no. with me, as I have never taken any friend and family number. Also I have never received any bill or any intimation/verification of this number ([protected]). Question here is how can you associate somebody’s number with me.

3. 5th of December as I was not heard anything from Vodafone I have sent an email to Vodafonecare.[protected]@vodafone.com and explained the whole scenario.

4. Again Not received any response from Vodafone, On 8th of December I personally called to the Nodal officer of Vodafone (Mumbai) and explained the whole story I haven told we will send you the reply very soon.

5. On 9th of December finally I got the reply from Vodafone stating that you have not paid your outstanding i.e. (Rs.3500) against the number ([protected]). Also Vodafone explicitly mentioned that there is no amount due on Vodafone no. [protected].

6. On 10th December I called again the Nodal officer and they were completely unexplainable to the situation and stood helpless. Also they asked me to pay the outstanding of Rs. 3500; also there was no comment on the no.[protected].

It is more than a week now and I am still without Vodafone services, it not only hampered my official work but also severly hindered by personal things.

At last I am attaching the previous month bills (i.e. of Aug2009 and Sept2009) where it is clearly mentioned that there is no outstanding or previous dues and also the amount I have paid.

Herby I declare the formal disconnection of this number and also the relationship which I had with the Vodafone since 5 long years.

I am in a process of putting this complaint to (TRAI) telecom Regulatory Authority of India.
And also the same has been submitted to consumer court dated: 11December 2009

Note: Please avoid calling on my reference no.[protected] as the person is not interested to entertain you anymore.



Frustrated from yours services:
Prateek Saxena
RH8 Kailash Sector 16
NaviMumbai
Maharashtra




--- On Wed, 9/12/09, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Subject: [protected]_Prateek Saxena-Urgent
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Date: Wednesday, 9 December, 2009, 9:05 PM


Dear Mr. Saxena,

Thank you for your email dated 05/12/09, regarding services for Vodafone mobile number [protected].

We tried contacting you on alternate Vodafone mobile number [protected], however were unable to speak with you.

We would like to inform you that the relationship number for Vodafone mobile number [protected] was changed from 1.7103905 to 1.7103905, as your tariff plan was changed from Talk All @ 1 to New Value 199 on 05/09/09.

Mr. Saxena, there is an amount due of Rs. 3583.89 featuring on the old relationship number 1.7103905. The details are as below:





Bill Date

Bill amount

Outstanding amount


18/08/09

2056.69

1953.58


18/09/09

1630.31

1630.31


Total

3687

3583.89

We request you to make the payment on old relationship number, so we can restore mobile services for you.

You can make payment via cash / cheque / credit card at any Vodafone store. Attached with this email is a file containing addresses of Vodafone stores in Mumbai (the Vodafone store .pdf).

If the payment is made via cash, the services will be restored within 2 hours. We request you to fax the payment receipt to the number 66661200, so we can do the needful for you.

Mr. Saxena, please allow three working days for payment made via cheque.

We confirm that the above mentioned amount due is not towards Vodafone mobile number [protected].

We regret any inconvenience caused to you.

In case you need any further assistance, do call or email us. We’ll do our best help you.

Happy to help,

Trupti Bhanushali
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.




-----Original Message-----
From: prateek [mailto:[protected]@yahoo.com]
Sent: Saturday, December 05, 2009 7:22 PM
To: Corporate Assist ; Vodafonecare Mum
Subject: [protected]_Prateek Saxena-Urgent

Hello,

My outgoing calls have been barred since 2nd of December 2009, I had contacted the Vodafone centre (Kharghar) and i have been told that your number has been barred because you have not paid the bill.

According to Vodafone representative I have not paid the bill of Vodafone no.(i.e.) [protected].Now the irony is I have no idea whose number is this, how and when this number was activated also I have never received any physical bill/message for this number in my past 5 years with Vodafone.

Also I have been told that this number was activated in November 2007 under friend and family plan, I believe i was never under friend and family plan.

At last I would like take to your attention towards this serious issue as i was using this number since 5 long years and barred outgoing actually affects my personal as well as my functional life.

Kindly look into this case immediately also please feel free to call or revert in case of any question, In case if I have not heard anything from you in a stipulated time of three days, then I am sure I have to look for legal consultancy.

Details:
DOB: 18121982
Name: Prateek Saxena
email: Prateek.[protected]@siemens.com
V.Number:[protected]
Address: Row House 8. Ground floor, Kailash CHS
Sector-16, Koperkhairne Navi Mumbai


Thanks,
Prateek Saxena
Date: 5 December 2009