Hi,
I'm very disappointed with thje pathertic customer service [CS] response received by the CS agent, CS supervisor & most importantly the CS manager "Mr. Subhash Pendarkar" who was not only arrogant but also has lost his knowledge of how to deal with irate customers.
My complaint was verr simple but was important to me as in my bill I received a charge of Rs. 3./- for sending a MMS. Where as I don't use this facility and have never used it from time I've taken this number. 3 bucks is not huge amount and I can afford that if I can afford to pay the monthly bills, but since i haven't used this I don't want it charged to me.
All I ask is to tell me the number to which I have sent a MMS, which they refuse intially and later after 20 minutes of time waste they want me to send an email to them. Why do they have a call center if they only accept compaints on Emails.
The manager definitely a customer service training and shouldn't speak to customers if he doesn't want to listen out to them, he is not at all happy to help.
Regards,
Suchita Was this information helpful? | 
I am sorry to inform you that I am totally dissatisfied with the service that Vodafone is offering in response to my complaint of Bill Payment of Rs.1606.00 for the Bill Period 28.02.10 to 27.03.10.
While trying to make Vodafone Bill Payment on 07.04.10 for the said bill period through Axis Netbanking, my Account got debited three (3) times [i.e., Rs.1606.00 each time].
Consequently, I have raised this issue to Axis IT Helpdesk for the refund of the Extra Paid Amount who inturn has forwarded the request to BillDesk on 08.04.10 for the same.
Later, I have come to know from BillDesk that it has already asked Vodafone for the refund but reply is still pending from Vodafone Billing Department.
So in order to speed-up the process, I have gone to Chembur Vodafone Store on 12.04.10 and explained the matter to the Store Incharge (named Ms. Zeenat).
The very next day i.e., on 13.04.10 I have received a call from Chembur Vodafone Store asking for my Axis Bank's Statement to verify my Complaint of three (3) times Debit.On that day only, I have once again gone to the Store and submitted my Bank's Statement to prove my point.
I have been told by the Store Manager that within 72 hours I shall be receiving a reply from them to resolve my Complaint with the best possible solution.
Today is 16.04.10 and still there is no reply either from Vodafone or BillDesk.
I am an employee of IT department of Axis Bank and I am very sure that nothing is pending from the Bank’s side.
It has been eight (8) days now and the action is pending because of the confusion between Vodafone and Billdesk.
Hence, I would humbly ask the concerned Vodafone Authority to scrutinize the matter on an urgent basis and refund me the Extra Payment at the earliest.
Regards,
P. Roy