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[Resolved]  Vodafone — Pre-call Announcement activated on my mobile but not able to de-activate

Hi there,

I was charged with some charges in my bill which were not supposed to be charged and for which I also got the credit in the next bill.

I was charged with these charged in my Nov'09 month bill, I paid my usage charges and by approaching the customer care I was able to convince the executives that the charges should be reversed. My bill generates on 3rd of every month, but unfortunately the credit was passed to me on 4th Dec, and I was not able to get the credit in my Dec'09 month bill...and started the nightmare...a pre-call announcement of due amount was activated on my mobile.

Against this I visited the vodafone store at Dwarka, Delhi several times and every time they forwarded mails to concerned and assured me that my request would be on prority and the announcement would be de-activated in next 2 hours but it was never done. I was to hear that announcement for one whole month due to Vodafone billing & credit deparment. Somehow I managed to accept this and waited for my next bill on 3rd Jan. My next bill of Jan was pretty ok and I was able to see my credit in the bill. I paid the total amount in due and called the customer care to de-activate the announcement by then but again the same story is going on, I am always being promised for deactivation in 2 hours but those 2 hours never end and still the announcement is Activate on my mobile. I am very fed-up with vodafone services and their customer complaints handling process. I don't understand what should I do other than changing my number.

Naveen Sharma
[protected]
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 Comments     Updated: ShareTweet

Comments

i don't have any complaint towards it as i want to tell u that in my phoneit is saying sim blocked would u please tell me what happenend







mahima khetarpal
[protected]
Hi Naveen,

We believe that you have been contacted by our Customer care team and hope that your concern regarding pre-call announcement has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — After paid the amount still announcement is on

My Name is Deepak Shukla and my Vodafone number is [protected].
My concern is that i have already paid the amount 1953/- on dated 7th May'11 but still announcement is coming that please pay your outstanding amount.
I have called up so many times at customer care but they are asking me to wait till 2hrs.
Today is 14th May and it is more then 7 days but still there is no proper response from their end even i have talked with 2 TLs (Himanshu and Sandeep) and according to that my complaint will be resolved within 30 Mins. but after 30 hrs my complaint still persisting.

Please help as i am not getting any response from customer care

Regards,
Deepak Shukla
Hi im Dheeraj mundra vodafone number [protected]. I'm getting pre call announcements and it is irritating the hell out of me. I want to stop these announcement. Can anyone suggest how?
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    Customer satisfaction rating
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    Complaints
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    7920
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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