Vodafone India Complaints & Reviews

dear sir,
M/s Global Direct, (service provider for vodafone) had sent their represetaive Mr Arif to my residence on Jan 22.2010 to change the plan from prepaid service to post paid service under their new scheme
VF Talk 199 one second Plan.I was promised that their rep will visit our house with in two day for varification . Till today no body has tured up . on contacting M/S Global Direct on 24/25/27 jan iwas told that person will visit tomorrow . However since i hv to go to Bhuvaneshwer for work now my phone remains on prepaid mode.
Today i.e 27.01.10 Ireceived a call from M/S Global Direct that activation can happen only after 4 to 5 days the time has elapsed since my application but now I will hv to wait for so called 4-5 more days.
I can not contact either their Manager Mr Dipten Shah for redressal or mr Arif the represetative toexpediate the matter

to IIEPL-CHANDIGARH
to whom so ever concerned,
i was offered a sim ( no-[protected]) from vodafone -innovative incentives & events pvt ltd with free original reebok jacket/watch/sunglasses according to my choice,which would be delivered to my address in 10 days of my first bill payment.so far i have not recieved any gift items.
i have made the payment and have sent required documents via courier opting for a reebok jacket.so far there is no feed back on this issue.
kindly register my complaint .action expected at the earliest.

We had taken 15 post paid connections of plan Corp Super Saver 199 mobile nos.from [protected] to 74 on trial basis.
It was discussed by ur vodafone representative Shri Gyanendra Singh (Business Manager:Galaxzee Marketing Services) that the calls within Maharashtra will be considered as local calls only.
But our members at Satara, Kasara, Lonavala etc within the group connection are unable to make calls since calls have been charged with roaming.
To top the above, the mails that we have mailed to the above mentioned representative and to [protected]@yahoo.com have been unattended and the calls made to him are bein disconnected.
Hopefully our grievences will get solved otherwise we are not interested in continuing your services ne mre.
We request ne of your representative to contact us at the above office Email Id or No.[protected]/27 & [protected].
Please treat this as MOST URGENT.

i hve done the biggest mistake in my life in converting my prepaid num to postpaid num in vodafone. their customer service is pathetic. my call was disconnected by the supervisor twice. i have got no intimation and these peole have barred my services without any intimation. i made an advance pmt of 700 by my credit card. my services has been barred as they suspect tht there is a fraud. i hv recharged my num by the same credit card n number of times. pl do the needful.

Dear Sir,
Few days back i was looking for the blackberry service providers in the J&K circle. So i was surfing the internet checked various websites of various service providers. every service provider website that i checked was showing the non availability of the blackberry service in the J&K circle, but except for Vodafone which was showing the availability of the services in the J&K circle. Now i had shifted to J&K my home town and i purchased the Vodafone sim after the purchase i asked them for the blackberry services they said that it wasn't available in the state. It was there on their website that the service are available
please check the link below
http://vodafone.in/existingusers/vbs/pages/blackberry.aspx
now tell me aren't they are mis-guiding the customer.
i want a action to be taken against them and compensation on my end .
thanking you

To

Vodafone Essar South Limited.
C-131, Industrial Area, Phase VIII, Mohali

Subject:-SMS charges.

The undersigned is user of Vodafone No.[protected] and this is official mobile no. of Baba Farid University of Health Sciences,Faridkot. As per our bill plan first 200 SMS are free. But the company has charged Rs.1 per SMS in my last bill dated[protected] to 20-01-10.
In this connection , the undersigned has called to customer care and they said that company will charge on New year, Dewali, Valentine day even your free SMS are pending. Then I asked that company should told to the user regarding your special days? But customer care told that this is your responsibility to ask the company.
I just want to know how long such fraud excuse and cheating will continue in Vodafone. This is your responsibility to told the user regarding such special day through SMS or phone call or in black and white. But you did not do so, because you want to cheat the innocent users of Vodafone. One day you will charge on calling of customer care center and you will reply the same “if you call on this and this day, we will charge”.
So, this is very serious and bad impression from your end. You have to wave off my bill other wise face court case soon.

Davinder Singh Bains
[protected]

CRBT
Please!!!!!!!!!!!!!!!,My Mobail No. is [protected]. CRBT is not requsted !!!!!!!!!!!!!!!! but Rs -30 is debited in my A/C .please cancel the caller tone & refund my Amount.this is not tolerable.!!!!!!!!! please cut the caller tone & refund my money!!!!!!!! other wise i will go to CONSUMER FORUM.

Thank You!!!!!!!!!!!
HuangFei
[protected]

im holding vodafone sim [protected].im from two monts in roming.i activated a sms pack nd a calling pack.that service not work in roaming,but they deduct monthly rent,when i say to deactivet those service they say its not possible in roaming.what i can do against of this?it is not a cheating with consumer?

Sir,

I have transferred an amount of Rs. 67/- from my bank account to Vodafone account to recharge a mobile number [protected] to make calls at a tariff of 1 paisa per second.

But the mobile phone with the said number had not received any message regarding the recharge.

When I called the Vodafone Customer Care the executive who answered my call asked me to register a complaint in Vodafone website.

I did the same.

Today I received a reply from the company that they could not process my complaint. In the reply they did not give any reasons for their inability to process my request.

Further, this is not the first time with the company. In the past, more than a year ago, I have lost Rs. 750/- for recharge errors.

Further, the company deducted Rs.3/- everyday for some unknown period before I could notice the daily deduction from my balance.

In the past two occassions I did not make complaint thinking that that was some problem with software or something.

But later I came to know through an executive of the company in some private conversation that the such amounts would be refunded if the customer persists for refund.

Hence I hereby initiate a complaint against the company.

sir,
My name is sudesh kumar , i have previously complaint vodafone for network problem, that was not solved ,but.This is not good,
as i have complaint them about some of there agent, they have now suspended my number [protected] , without my permission,
this is the way , there company work? I dont thing so, that this is the way to irritate there customer. I want my number to
be activated. as soon as possible and want that in future, this should be not done, as well i got a sms from there company that
"hi! you just spoke to INSushma Rani_64396. we would like to know if your request has been fulfilled to your satisfaction . reply toll free with YES or NO."
But i was unable to reply this message as my service was barred it reply with "Message sending failed". kindely provide me some resolution.
I would be great thankful to you.

sudesh kumar
[protected]


this is the mail that i have send them but dont get any of resolution, now i am in problem due to vodafone company ....

On Thu, Dec 24, 2009 at 2:25 AM, sudesh kumar <[protected]@gmail.com> wrote:
Sir,
Myself Sudesh Kumar, Mob. no. [protected], from Chandigarh 52 sec.
, i have an problem of NETWORK from last 3 months , but i dint get
any of positive response, so i have decided to call today on your
customer care for some resolution but,.......

i have an issue about your customer care, as your executive, are
behaving very rudely and today when i call on your customer care as on
24--DEC--2009 at 1.30 am ,they have disconnected my call, i call 3
times ,As 1st time GAURAV, put me on hold for 15 min and disconnected
my call,he asked me to stay on hold as he is raising my complain of
Network , then 2nd time SARENJEET he also put me on hold for approx 11
min. for transferring my call to senior, but there is no positive
response for me.and my call was disconnected. then i call through
1909, as my service of calling on 111 has been bard immediately, then
only i call on 1909, 3 rd time i talk to somebody (bubbly) she
directly refuses to provide me any information , as i have called on
1909, but she din't understand my problem..

In short i want solution of my issue.. as soon as possible ,as copy
of this mail is ready to be forwarded for further action.

with regards..

SUDESH KUMAR

[protected]

I am using vodafone for nearly 3 years with no. +91-[protected] & have activated the FF & Buddy Plan on my No. since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am & in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 21st jan, but I am not getting the benefit of my FF Plan.
I have spoken to more than 8 executives and 3 seniors from 12th jan, but my problem is not solved & everytime the CCE & seniors misguiding me to recharge with different amount of vouchers (Rs. 12/-, Rs. 26/- & Rs. 59/- i have recharged Rs.59/- & activated new scheme again but that is also of no use to me) to get my FF plan back. on 17th jan, I talked to Mr Anand Deshmukh senior supervisor, complained about my previous experiences from 12th jan, he committed that he will go through all my earlier conversations & he also promised me that he will solve my problem within 24 hrs & given a new complain no[protected]. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010.
Again on 20th jan, Mr. Arun (back hand team) from this no. [protected] forcing me to recharge with Rs. 26/- to get that scheme back however, that recharge is for SMS pack and there is no resolution for my complaint, and when I called up CCE after receiving call from Arun, the CCE told me system shows that resolution is provided and you have asked for SMS pack what rubbish Mr. Arun seems to be lier making fool of customers. Now Ms. Nisha (senior) agreed to give resolution within 24 hrs I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool o[censored]s by increasing time by 24hrs, 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them.

EMAIL DATED 11.01.2010



SUBJECT : COMPLAINT



From : [protected]@ongc.co.in



To : vodafonecare.[protected]@vodafone.com , neetu.[protected]@vodafone.com , rajesh.[protected]@vodafone.com



COMPLAINT FOR VODAFONE FOR NIL RESPONSE TO MY COMPLAINTS DURING THE YEAR.



DEAR SIR,



I, SINCERELY, REGET TO MENTION THAT DURING THE YEAR,2009 I HAD REPEATEDLY SENT COMPLAINTS TO VARIOUS AUTHORITIES OF VODAFONE BUT IN VAIN, AS NEITHER OF MY COMPLAINT ATTENDED OR REPLIED TO ME.



TODAY I HAD VISITED YOUR MOBILE OUTLET AT BINDAL BRIDGE, DEHRADUN AND DISCUSSED THE MATTER WITH MR. AMIT KUMAR AND HE INFOEMD ME TO BRING LAPTOP AND DATA CARD FOR CHEKING THE CONNECTION. IS IT POSSIBLE ? IF SO FOR THIS PURPOSE, I WILL HAVE TO PROCURE A LAPTOP.



I AM GIVING BELOW DETAILS OF MY COMPLAINTS FOR YOUR READY REFERENCE.



KINDLY LOOK INTO THE MATTER AND PLEASE CALL ME ON MOBILE [protected].



MATTER URGENT



With regards,

S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]



=======================================================





EMAIL DATED 20.12.2009



SUBJECT : USB INTERNET BILL FOR NOVEMBER,2009 [protected]



From : [protected]@ongc.co.in



To : vodafonecare.[protected]@vodafone.com



Dear sir,



Since Janauary,2009 i am useing this internet data card USB and till october,09 due to very neglegible use no bill was charged to me.



I surprised to see bill for november,2009 it is Rs.1147.86/- even though I have plan of 1 GB free use.



Kinly look into this and make necessary correction so that I can pay the bill by 21.12.09



MATTER URGENT



With regards,

S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]





================================================================================...⇄

EMAIL DATED 08.07.2009



SUBJECT : COMPLAINT



From : [protected]@ongc.co.in



To : vodafonecare.[protected]@vodafone.com





INSTEAD OF MY REPEATED REMINDERS NON ONE HAS TILL DATE REPLED OR CONTACTED ME.

WHOM SHALL I APPORACH

PLEASE HELP ME

PLEASE CONTACT ME

MY MOBILE NO. IS [protected]

SINCERELY AWAITING YOUR CALL

WITH WARM REGARDS

WASWANI







To:
"Rajesh_Shetty_[rajesh.shetty1"@vodafone.com]

Subject:
MY VODAFONE NO. IS [protected] complaint


SIR,

MY VODAFONE NO. IS [protected], PLEASE HELP ME

WITH REGARDS

S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]



===============================================================

Dear Mr. Waswani,





Thank you for your email dated 02/06/09 about the Internet Connection.



We deeply regret to resolve your concern as you have not provided your Vodafone number. Therefore, we would like to request you to provide us your Vodafone number so that we would be able to help you better.



In case you need further assistance, please do call or email us. We will do our best to help you.





Happy to help,





Jaya Sharma

Appellate Authority

Contact numbers*

Vodafone Care : 111 or +91- [protected]

(Toll free from Vodafone mobile phones within the home network)

Appellate Authority : +[protected]

Fax number : +91- [protected]

E-mail : rajesh.[protected]@vodafone.com

Website : www.vodafone.in





---- Original Message ----

From: [protected]@ongc.co.in

Sent: 02-Jun-2009 15:36:06

To: rajesh.[protected]@vodafone.com

Subject: COMPLAINT



?DEAR SIR,I SINCERELY REGRET TO MENTION THE FOLLOWING:I HAD PURCHASED VODAFONE USB INTERNET CONNECT ON 14.1.09 WITH THE PLAN OF RS.699/- FOR 12 MONTHS.I REGRET TO MENTION THAT WHENEVER I TRY TO CONNECT INTERNET IT SHOWS CONNECTIVITY OF 0 TO 700 BPS ONLY.AND ALL MY EFFORTS TO VISIT A SITE COMES TO AN END.I AM UNABLE TO USE THIS USB INTERNET CONNECT.KINDLY ADVISE SUITABLE WAYOUT IS IT POSSIBLE TO GET THE MONEY BACK IS IT POSSIBLE TO SHIFT IT TO 3G CONNECTION?PLEASE HELP ME

WITH REGARDS



S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]



===============================================================================

To:
[protected]@ongc.co.in

Subject:
Re: COMPLAINT FOR VODAFONE NET CONNECT [protected] [REF:[protected]]


Dear Mr. Waswani,

Thank you for your email dated 17/06/09 about not able to get internet connectivity on your USB stick.

We would like to confirm that we have forwarded your Vodafone USB number [protected] to the concerned department. You will be called back on your alternative number being provided by you within 2 days to check and resolve your concern.

In case you need further assistance, do call or email us. We will do our best to help you.


Happy to help,

Rishikant Bapuly.
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91- [protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@ongc.co.in
Sent: 17-Jun-2009 18:12:27
To: vodafonecare.[protected]@vodafone.com
Subject: COMPLAINT FOR VODAFONE NET CONNECT [protected]

DEAR SIR,I SINCERELY REGRET TO MENTION THE FOLLOWING:I HAD PURCHASED VODAFONE USB INTERNET CONNECT NO. [protected] ON 14.1.09 WITH THE PLAN OF RS.699/- FOR 12 MONTHS.I REGRET TO MENTION THAT WHENEVER I TRY TO CONNECT INTERNET IT SHOWSCONNECTIVITY OF 0 TO 700 BPS ONLY.AND ALL MY EFFORTS TO VISIT A SITE COMES TO AN END.I AM UNABLE TO USE THIS USB INTERNET CONNECT.KINDLY ADVISE SUITABLE WAYOUT?IS IT POSSIBLE TO GET THE MONEY BACK IS IT POSSIBLE TO SHIFT IT TO 3G CONNECTION. PLEASE HELP ME. WITH REGARDS

S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]





========================================================



----- Message from Vodafone Care <vodafonecare.[protected]@vodafone.com> on Fri, 19 Jun 2009 14:21:27 +[protected]

To:
[protected]@ongc.co.in

Subject:
Re: COMPLAINT FOR VODAFONE NET CONNECT [protected] [REF:[protected]]


Dear Mr. Waswani,

Thank you for your email dated 17/06/09 about not able to get internet connectivity on your USB stick.

We would like to confirm that we have forwarded your Vodafone USB number [protected] to the concerned department. You will be called back on your alternative number being provided by you within 2 days to check and resolve your concern.

In case you need further assistance, do call or email us. We will do our best to help you.


Happy to help,

Rishikant Bapuly.
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91- [protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@ongc.co.in
Sent: 17-Jun-2009 18:12:27
To: vodafonecare.[protected]@vodafone.com
Subject: COMPLAINT FOR VODAFONE NET CONNECT [protected]

DEAR SIR,?I SINCERELY REGRET TO MENTION THE FOLLOWING:?I HAD PURCHASED VODAFONE USB INTERNET CONNECT NO. [protected] ON 14.1.09 WITH THE PLAN OF RS.699/- FOR 12 MONTHS.?I REGRET TO MENTION THAT WHENEVER I TRY TO CONNECT INTERNET IT SHOWSCONNECTIVITY OF 0 TO 700 BPS ONLY.?AND ALL MY EFFORTS TO VISIT A SITE COMES TO AN END.?I AM UNABLE TO USE THIS USB INTERNET CONNECT.?KINDLY ADVISE SUITABLE WAYOUT?IS IT POSSIBLE TO GET THE MONEY BACK?IS IT POSSIBLE TO SHIFT IT TO 3G CONNECTION?PLEASE HELP ME?WITH REGARDS

S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB??[protected]



====================================================================



EMAIL DATED 17.06.2009



SUBJECT : COMPLAINT



From : [protected]@ongc.co.in



To : vodafonecare.[protected]@vodafone.com



DEAR SIR,



I SINCERELY REGRET TO MENTION THE FOLLOWING:



I HAD PURCHASED VODAFONE USB INTERNET CONNECT NO. [protected] ON 14.1.09 WITH THE PLAN OF RS.699/- FOR 12 MONTHS.



I REGRET TO MENTION THAT WHENEVER I TRY TO CONNECT INTERNET IT SHOWS

CONNECTIVITY OF 0 TO 700 BPS ONLY.



AND ALL MY EFFORTS TO VISIT A SITE COMES TO AN END.



I AM UNABLE TO USE THIS USB INTERNET CONNECT.



KINDLY ADVISE SUITABLE WAYOUT



IS IT POSSIBLE TO GET THE MONEY BACK



IS IT POSSIBLE TO SHIFT IT TO 3G CONNECTION



PLEASE HELP ME



WITH REGARDS



S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]



======================================================



EMAIL DATED 02.06.2009



SUBJECT : COMPLAINT



From : [protected]@ongc.co.in



To : vodafonecare.[protected]@vodafone.com , neetu.[protected]@vodafone.com , rajesh.[protected]@vodafone.com



DEAR SIR,



I SINCERELY REGRET TO MENTION THE FOLLOWING:



I HAD PURCHASED VODAFONE USB INTERNET CONNECT ON 14.1.09 WITH THE PLAN OF RS.699/- FOR 12 MONTHS.



I REGRET TO MENTION THAT WHENEVER I TRY TO CONNECT INTERNET IT SHOWS

CONNECTIVITY OF 0 TO 700 BPS ONLY.



AND ALL MY EFFORTS TO VISIT A SITE COMES TO AN END.



I AM UNABLE TO USE THIS USB INTERNET CONNECT.



KINDLY ADVISE SUITABLE WAYOUT



IS IT POSSIBLE TO GET THE MONEY BACK



IS IT POSSIBLE TO SHIFT IT TO 3G CONNECTION



PLEASE HELP ME



WITH REGARDS



S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]



==================================================





EMAIL DATED 14.05.2009 NETWORK COMPLAIN FOR VODAFONE INTERNET USB CONNECT



From : [protected]@ongc.co.in



To : vodafonecare.[protected]@vodafone.com , neetu.[protected]@vodafone.com , rajesh.[protected]@vodafone.com



DEAR SIR,



I SINCERELY REGRET TO MENTION THE FOLLOWING:



I HAD PURCHASED VODAFONE USB INTERNET CONNECT ON 14.1.09 WITH THE PLAN OF RS.699/- FOR 12 MONTHS.



I REGRET TO MENTION THAT WHENEVER I TRY TO CONNECT INTERNET IT SHOWS

CONNECTIVITY OF 0 TO 700 BPS ONLY.



AND ALL MY EFFORTS TO VISIT A SITE COMES TO AN END.



I AM UNABLE TO USE THIS USB INTERNET CONNECT.



KINDLY ADVISE SUITABLE WAYOUT



IS IT POSSIBLE TO GET THE MONEY BACK



IS IT POSSIBLE TO SHIFT IT TO 3G CONNECTION



PLEASE HELP ME



WITH REGARDS

S. C. WASWANI,
FINANCE & ACCOUNTS OFFICER,
ONGC LTD., CPF SECTION,SHED NO. 4,
TEL BHAVAN, DEHRADUN
MOB [protected]

Hello Sir,
Vodafone service is down in Hinjewadi area of Pune, from last days. No one is taking care of it.
If mobile payment is delayed one, they start crying....When it come to providing service. they are acting like sleeping gaint.

This complaint is against the VODAFONE company which apparently is one of the most reputed company's...In real the company's executives are rude and uncouth. They have no sense to talk and no respect for their clients. One Ms. Riya called my mother and was extremely rude to her due to non-payment of bill. the bill had already been paid and this was told to the executive, but she didnt have this information on record and threatened us with legal action and said that we had bribed someone in their department to activate our number. I have never paid a bill of less than Rs.4000/-per month... Even after telling her that we had a receipt she did not stop screaming and told us she will take us to court... I called the Vodafone customer care minutes after this and i was put on hold for 15 minutes...

this is mental harassment and i wish to take this matter further... We are paying for these services and yet we are made to feel like we getting these services for free..

It is disgusting and disappointing...

I had done a Rs. 52 bonus card recharge on 17th January 2010. Prior to doing the recharge, I spoke to the customer care who mentioned all the benefits but did not inform me about the restrictions. On 19th January, I did the usual Rs. 222 full talktime recharge but was surprised to find that only Rs. 201 was added to my balance. On calling the customer care, I was informed that on this scheme (Rs. 52 bonus card), full recharge is not possible! How conveniently they robbed me! It is not mentioned anywhere on the website. The customer care executives deliberately kept this information away from me. And this way I imagine they make a large part of their revenues.

The benefit I had intended to make via a per-second billing has been more than off-set by the 10% that they cut on every full recharge. This is a scam

hi vodafone,
i am siddhartha my vodafone num ([protected]) is presently deactive

i hav complained on these matter but no action taken 111 is the
worst customary car

From: Mayank Desai <[protected]@gmail.com>
To: DIPANWITADAS1 (KOL)
Cc: SRIDHAR RAO1 (KOL); VODAFONECARE KOL (KOL)
Sent: Fri Jan 01 11:39:03 2010
Subject: Mis - Selling - Vodafone Care - Motijheel, DumDum
Dear Mam,

This is Mayank Desai. I am very long term privileged customers of your concern.I am presently using one Postpaid Connection ([protected]) & previously used another Postpaid Connection ([protected]) which was four year old connection. But at the same time feeling very bad about one incident that has took place with me at your Vodafone Care - Motijheel, Dumdum.

I purchased one Postpaid SIM from that center on 22/12/2009, SIM No - (ICCID[protected] & (IMS) [protected]. I paid Rs. 300 for the activation charges (Bill No - SU2/09-10/SP02/582). I selected one number ([protected]),which was premium, which they give me & told me that it will get activated within 24 hrs after home verification.

Home verification was done on the next day itself, but in the evening, the center manager, Ms. Harneet Kaur, called up told me that the SIM couldn't be get activated due to non approval from higher authorities regarding the special number. I told her to ask somebody senior from your respected management to call me up & solve out the problem.

Today, it's almost week over & I am feeling very sorry to say that your organisation have failed to deliver the class of service they are know for.

Kindly look into the matter seriously.

Regards,
Mayank Desai


This was the reply -

Dear Mr. Desai,

We are in receipt of your e-mail dated 01/01/10 regarding your concern related to waiver of charges towards special number, [protected], as a new connection.

As discussed, the special number [protected] is chargeable @ Rs. 5000/- (non-refundable). However, as a special gesture, we can provide the number @ Rs. 1000/-, due to your esteemed relationship with us. In case you would not wish to opt for the same, the deposit of Rs. 300/- will be refunded via cheque at your billing address, within 45 days.

Please note, special numbers [protected] and [protected] have been processed without any charges, previously, i.e. 07/04/09 and on 26/08/09, as service gestures from our end. We can reinstate the services of the special number [protected], if you wish. Please intimate us at the below mentioned number within 15/01/10, for reactivation of the number.

The Service Registration number assigned for this correspondence is 16322802.

For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com.

We will do our best to assist you.

Happy to help,

Gaurika Jain
On behalf of Sridhar Rao
Vodafone Care
Contact numbers

Vodafone Care : 111 or +91([protected])
(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in


Plz tell me what to do?

Dear Madam/Sir,

I am forwarding the communication about the complaint between me and vodafone care team.

1. Firstly I thank you for your email dated 18/01/10 regarding Vodafone Radio service and DND service.

You have deducted radio service charges Rs 50/-per month from Jan 2009 to Dec 2009 . I came to know in Dec 2009.After it I have written to Vodafone .I want the refund of such amount .

2. I agree with you the auto dialler is an auto generated call for information on latest promotions and their subscriptions. Services activated through auto diallers are exclusively on subscribers request and does not involve any kind of manual intervention.

But there are some problems in your system needs urgent rectification are follows -

(a) you did not mention the time of these calls or any time at mid night.

(b) Have your system reconfirmation that you have opted for such service and you will be charged by such amount .

(c) Why your system is so rigid only for sms reply ? Why you and yr technical expert working on other forms of requests like phone ,Fax and email?

(d) Why you need 45 days for DND service to stop?

3. I am sure your service are not satisfactory and you can disturb any body at mid night for yr promotional call it is fair .

4. I know that Vodafone Care Team may not be technical expert or engineer but i want this my email must be put up to your Directors and CEO to decide and I am expecting a solution for other subscribers also they do not know what to do and where to go ?

5. I have served 36 years as a technical officer .I want the answer from your experts in this field .

Copy to -

1. CEO Vodafone

2. Board of Directors

With warm regards
Bijendra singh








[protected][protected][protected][protected]
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: Mon, January 18, 2010 6:06:18 PM
Subject: [protected]>>urgent attention [REF:[protected]]


Dear Mr. Singh,



Thank you for your email dated 15/01/10 regarding Vodafone Radio service and DND for your Vodafone number [protected].



As per your email, we would like to inform you that auto dialler is an auto generated call for information on latest promotions and their subscriptions. Services activated through auto dialler's are exclusively on subscribers request and does not involve any kind of manual intervention. We request you to deactivate VF Radio service for your Vodafone number [protected] through SMS.



Please send deactivation SMS as "CAN MS" to 144 (toll free) for Vodafone Radio.



We confirm that DND service has been activated on your Vodafone number [protected].As per National do not call registry. DND process takes 45 days time for complete restriction of promotions.



In case you need further help, please do call or email us. We will do our best to help you.





Happy to help,



Rashi Khandelwal

Vodafone Care Team



Contact numbers

Vodafone Care: 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)



Fax: +91-([protected])

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in


---- Original Message ----
From: [protected]@yahoo.com
Sent: 15-Jan-2010 19:42:05
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: Re: [protected]&gt;&gt;urgent attention

Dear madam/sir,

1. The written text as email is known consent of subscriber and presentable document .You must be able to full fill his/her requirement . If you people don't have such thing in your system it misguiding feature .

2. I do not trust your any auto dialler feature ,in my concept it is cheating nothing else .Now I will not send any sms for any thing .I will communicate with email only .if you people can not do it is your problem and solve at your end .


3.Lastly i am requesting to you peoplepls deactivate all promotional / business offer call or sms with immediate effect .

4. What is your help desk or so called customer service you need 45 days to deactivate DND services .

5. There is no doubt yourB customer service is very poor and nothing happy to help B .
B
with warm regards
Bijendra singh
B
B

________________________________
From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
To: [protected]@yahoo.com
Sent: Fri, January 15, 2010 6:17:52 PM
Subject: [protected]>>urgent attention [REF:[protected]]


Dear Mr. Singh,
B
Thank you for your email dated 14/01/10 regarding Vodafone Radio service for your Vodafone number [protected].
B
As discussed, we would like to inform you that the services of Vodafone Radio can neither be activated nor deactivated from our end. These services have been activated by the user via auto dialer by pressing 5 as acceptance. Hence, the balance deduction for your Vodafone number [protected] is valid and authentic. We request you to deactivate the services from your Vodafone number [protected] in order to avoid further periodic charges.
B
Please send deactivation SMS as "CAN MS" to 144 (toll free) for Vodafone Radio.
B
As per your request, we would like to inform you that DND service has been processed on your Vodafone number [protected]. DND service will be activated within 45 days as per process. Hence, promotional calls/ SMS will stop after 45 days from date of activation i.e. 16/01/10.
B
In case you need further help, please do call or email us. We will do our best to help you.
B
B
Happy to help,
B
Rashi Khandelwal
Vodafone Care Team
B
Contact numbers
Vodafone Care: 111 or +91-([protected])
(Toll free from Vodafone mobile phones within the home network)
B
Fax: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
---- Original Message ----
From: [protected]@yahoo.com
Sent: 14-Jan-2010 10:09:52
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: urgent attention

Dear sir,

1. I am Capt Bijendra Singh . My mobile no- [protected]

My address - 2, Ram Krishna Puram , American gate , Achnera Road , Bharatpur ( Rajasthan )
Ph[protected]

2. Today i have recd a msg from vodafone Rs 50.00 will be deducted on 16 Jan 10.it was also deducted last month ie Rs 50.00 from my account .

I am not using any radio facility and never applied for such then why vodafone is deducting extra Rs 50.00 for what reason?

3. you can check your records and pls esure that it is not deducted in future .you are also requested to refund all amount which was deducted in the past without my knowledge. Otherwise I will report in consumer forum .

4. I am waiting for your early response .

with warm regards
Bijendra singh



bdual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".

Dear Sir,

I am user of VodaFone Mobile service since 2000. My number is [protected]

I am regular payer of bills to them and before time almost all time or either on time.

At time I have paid more than what they have paid me so my credit balance remains with them sometimes.

Now PROBLEM CAME IN NOV. 2009.

I travelled to USA and I carried their SIM Card.
My Journey date was from 5th Nov. - 24th Nov. 2009 (india - usa - india)

Now beofre I went to USA (which I go for my business) and with all knowledge that they will charge me if I call to US client from my VodaFone India SIM card or in India. But my purpose was to carry my India Mobile was to know that I can get their numbers and likewise I will tell my India Office to call them and help those clients.

Now when in Roaming I received calls BUT I have NEVER ATTENDED any CALL by talking over phone, rather I know that even I take calls they will charge me for Incoming.

So whenever I have got that type of request, I have pressed cancel button.

Now Vodafone Gujarat circle is harresing to pay for all those events which I haven't done or rather I have not done any action.

Why should I have for those charges which I have not done.

Is there any reason I should pay LOADS of money for their executive telling me that they have charge for what I have done. I have requested them thousands times over phone that please tell me are you going to charge if I CUT phone while I am in roaming, They always say NO SIR you will NOT CHARGED for cancellation of call.

Now they have recording of all this calls with them. I am talking of Vodafone Tele Center on [protected]. I told their people on this number to check my conversation with their executive during period from 20th Oct. to 4th Oct. 2009 (20/10/09 -- 04/10/09) so they can know what their people has said. But they are not ready to listen.

I am sending this along with my Nov. 2009 Bill attached.

Please check that all Mobile Company is doing cheating like this with every consumer.

They have charge me as below.
for receiving 1 call Rs. 27.6 (they call roming call forward) (which i have done pressing cancel button)
for Outgoing same call Rs. 165 (same day same time) (why double charge)

So if I am not taking call they do call forward (without my permission) and they initiated another call which call India number and ask to do voicemail without my permission, how that is possible on same time both thing.

Thirdly they are intimidated by pressing cancel button that person is not ready to take call and if they have to record my voicemail (which I didn't told them to do but they did it) then they are using Indian towers, Indian Switches, Indian Network, Indian Computer Server, Indian People.

AND THEY ARE CHARGING ME AMERICAN SIZE MONEY.

I think all companies are doing this and they are robbing their clients, when we call them they keep on repeating same thing that it is charged because you have used.

Now the inner part No One know.

In USA the call are expensive then India, then when US consumer comes to India their companies dosen't charge so much then why Indian Companies Charge so much.

Is there any consiracy or wrong doing going between Indian Telecom Ministry and this companies by which they are siphoning money out from consumers.

Can't they give this service cheap?
Dosen't they have record of what consumer do?

In USA every calls are recorded under Home Land Serutity Act. then why can't Vodafone Gujarat Circle is not providing my recording and talk which they said I did?

Why Vodafone Gujarat Chief is not ready talk over this issue?
why Vodafone Gujarat Consumer Complain officer is not ready to solve my problem?

I doesn't have problem since 2000 as I explained in my first para, my problem is of ETHICS. And if they are charging for what I have not make use of, than I cannot pay, because I don't earn for them to pay their Executives hefty Salary. (Fat Cats)

They should solve problem of Indian customer.

I have seen this type of discrimination between Indian and Foreigners by Indian Company.

I request the Top Level at Delhi of this forum, Top level of Ministers to look into this, because this companies are doing something wrong.

Please look into this and try to give justice.

Regards,

Atul Modi
330, Heera Panna Complex,
Dr. Yagnik Road,
Rajkot - 360001
INDIA

IN +[protected], 3044412, 2460212


note: I cannot attached PDF file of invoice copy, but it will be made available to you once you reply because I am not able to attach as it gives this message "Photo format is not recognized. Allowed formats : PNG, JPG, GIF"

gud evening sir...
sir i had done a recharge of 32 on my moblie number [protected] OF VODAFONE such that it charges will become 1p/s but they are cutting 50p per 30 sec and upto 35sec almost 1 rupee...so plzz respond to my complaint,..