Vodafone India Complaints & Reviews

Hi there,

I am Narendra Kaushik, a senior journalist with YUVA magazine. On January 7, 2010, when I was returning from auto expo, somebody flicked my mobile (Nokia E63- [protected]) in Delhi Metro close to Barakhamba road metro station.

I immediately requested Vodafone to block my SIM and deliver a duplicate SIM at my residence. I was promised that the SIM would be delivered within 24 hours. When it was not delivered on Friday, I called up vodafone care and informed the executive about the same. On Saturday morning, I got a call from a Vodafone executive who asked me to keep my identity and address proof documents ready. I had already got the papers xeroxed on Friday evening. On Saturday evening, a Vodafone courier service guy (Amit) called me up and said that he would deliver my duplicate SIM on late Saturday evening or Sunday morning. I requested him that he should deliver it on Saturday itself as operating without a mobile was a big handicap.

He did not turn up on Saturday. Since his number had flashed on my landline phone, on Sunday morning, I dialed him. I was told he would be on leave on Sunday.

Anyhow my SIM was not delivered on Monday as well. I visited two vodafone stores on the same day but failed to get my problem resolved. On the same day, I shot off a complaint to vodafone care but till Wednesday (4.20 PM), there was no response from the service provider.

On Tuesday, I visited vodafone store in D block of connaught place. It was found not to be working. I was routed to a smaller store in A block. But I could not get the SIM there as well. The A block store guided me to vodafone store at Rajiv chowk metro station. I had to buy a platform ticket (for rs.8) to get inside the store. After waiting for over half an hour, an executive inserted a SIM in my Nokia set and said that it would be activated between 2 to 4 hours.

By the time I was released from the store, my platform token had already expired. I had to buy another token for Rs.10 to step out of the station. When my SIM was not activated till Wednesday morning, I again called up vodafone care and was again assured (request no.[protected] that the SIM would be activated within next two hours. That too did not happen. Finally I visited vodafone store at D block of Connaught place and got another SIM. Till the time of writing this complaint (4.30 PM), my SIM was yet to be activated.

Vodafone has put me through unnecessary harassment for no fault of mine. Not only did it fail to deliver duplicate SIM at my residence, it made me run from pillar to post for purchase of a SIM and its activation. The company also made me spend Rs. 18 (on platform token at Metro station) even when I did not need to use the metro train.

I shall be obliged if you could take up my complaint with Vodafone and ask them to compensate me for the huge inconvenience caused to me.

thanks & best wishes,
Narendra Kaushik
Roving Editor, YUVA magazine,
1106, Antriksh building,
K G Marg, New Delhi-110 001.
Phone (O):43742212/13/14/15

Hi there,

I was charged with some charges in my bill which were not supposed to be charged and for which I also got the credit in the next bill.

I was charged with these charged in my Nov'09 month bill, I paid my usage charges and by approaching the customer care I was able to convince the executives that the charges should be reversed. My bill generates on 3rd of every month, but unfortunately the credit...

Sir,
I have made the payment for the month of December for my postpaid connection (mobile no:[protected]) in the Vodafone store at Pimpri. Inspite of this the comapny has barred incoming and outgoing calls on my mobile. The payment was made on 7th January, I had revisited the vodafone store for the same and they had started the services but once again for no reason they have barred my services.
Please help me out with this.
Amrita

Hi

i would like to state that i have been subscribe a post paid connection on[protected] from vodafone services and for this pupose deposited sum of Rs. 250/- as security money. But due to fail of address verification my popst paid connection has been rejected.
Further as per the policy of the company security money shall be refunded in case of rejection of subscription.

But i would like to inform that till the date[protected] company has not refunded the money.

So i requested that kindely take a necessary action in this regard

I oblige for the same.

Thanks & Regard

Ashutosh Mishra
Ph No - [protected]

I am holding vodafone prepaid connection since more than 7 years.There is no uniformity in call rate it varies from time to time. My call rate is suppose to charge @ 60Paise per minute but it is being charged sometimes @ 1.96P / 1.50P ....I complained so many times but no use. Vodaphone's places big advertisment offering 1p per second , all are useless they are just making the people fool. Since I am tracking my call I came to know about this mischief many may not be aware of this. Pls take a necessary action .
Regards
Martin Luke
[protected]

Hi,

I'm very disappointed with thje pathertic customer service [CS] response received by the CS agent, CS supervisor & most importantly the CS manager "Mr. Subhash Pendarkar" who was not only arrogant but also has lost his knowledge of how to deal with irate customers.

My complaint was verr simple but was important to me as in my bill I received a charge of Rs. 3./- for sending a MMS. Where as I don't use this facility and have never used it from time I've taken this number. 3 bucks is not huge amount and I can afford that if I can afford to pay the monthly bills, but since i haven't used this I don't want it charged to me.

All I ask is to tell me the number to which I have sent a MMS, which they refuse intially and later after 20 minutes of time waste they want me to send an email to them. Why do they have a call center if they only accept compaints on Emails.

The manager definitely a customer service training and shouldn't speak to customers if he doesn't want to listen out to them, he is not at all happy to help.

Regards,
Suchita

to whomsoever it may concern.
it is a matter of great delibrance,ignorance and unsatisfactory technical assistance on the part of company vodafone that even after having free voda to voda minutes free in my account they are deducting the main bal. from my account and on trying to contact customer care regarding this they are not receving the call . it has beeen for two times since they eare deducting my balance this way as it is confirmed from company that my voda to voda call minutes were free from 11pm to 7am still balance has been deducted kindly look into the matter and please give me a ready one time solution for this problem.
thanking you,
yours sincerly,
shubham bajaj.
[protected]

I am using, Vodofone GSM number, according to my tariff plan, i shall get 100SMS per day, at 12AM sms counter has to reset. But between 12AM to 1AM i get charged INR 0.50. I registered a complaint with their customer care, then as usual Customer rep gave me lots of idiotic reasons and he finally agreed that i have been charged for SMSes, I got a call from their technical department, he agreed that their is fault in their servers, then he suggested me not to sms during 12AM to 1AM, which is unacceptable., I argued him to make it clear to customers before they sell these tariff plans.. This is cheating and breaching trust with the customers.

Dear Sir,

I, Ketan D Sardesai, user of you mob. connection - [protected]. I have been using this no since almost 1.5 yrs. Last 4-5 months I was not using this no as I was on customer's site & was using other no. This no was kept idle at home. During this period my bill was pending approximately for 1-2 months. That time your recovery executives were calling on my other no for recovery & even were sending mails for the same. While they were calling me for the same I used to tell them that I will be using this no again some where around dec. Even When I called your executive for collection of bill I told the same to that tele-calling lady. The bill was paid on 16/11/2009. receipt no is 957807 dt. 16/11/09. during this period I lost my sim card hence i went to your relationship centre situated in Godrej & Boyce mfg. co . I took duplicate card & requested them to start service. After few hours they called me back & said that this no does not exist. Hence I went there again & now they are telling that the no is disconnected on 3rd dec & this was not informed to me by vodafone. Why it was done without informing me. If your people can call me any where for bill & why didn't they call me before doing such act. I have spread this no to may importers & even some foreign customres. I want this no back as it will not be a good gesture for me to say those people that my no is changed. Kindly do the needful urgently as I have requested my other service provider to close my connection before 31st dec hence I want this connection running before today. You can find the attached receipt for your reference.
As your customer care executive called & told me that I should submit only documents at the representative office in our Godrej compound & my cell phone will be started. I went today morning to your office but your customer care exe. denied to agree that. Your tele-caller told me that he will inform to that guy, but it seems that he had not told like that. as I already informed you that I am closing my current no by 1st of jan I need my vodafone no working which is disconnected by you without information.

I, ketan D sardesai, was carrying no [protected] (Godrej cug) which was disconnected by Vodafone by keeping me in dark. After complaining your tele-caller suggested my to re-submit the documents. I went to the relation center situated in Godrej campus. The executive sitting there denied to take documents. After talking again with your caller he finally took my documents on 31st of dec. That day only I told him that I have disconnected my other connection of airtel relying on vodafone. You people disconnected my phone without informing me. I was requesting you to at least connect my no at the fastest possible rate. But today it is 9th of Jan & till the time my cell is not activated I am badly in trouble because of the blunder created by Vodafone. I spoke just now with the vodafone executive in godrej & he is telling me that connection will not be working till monday evening. Is it a service that you are going to provide me ?? Have I done a mistake by relying on you ? Kindly try I do the best possible & make my connection working as I am going on outdoor by tomorrow 10th Jan evening. I badly need my phone working

I have taken this no

[protected] last month

and activated the following plan 249 + 499 blackberry plan after calling ur customer care and visiting ur website, strangely today that 499 plan is nomore there on the website.

on december 28th 2009 i got this message that my account is nearing the credit limit a whooping 4k i was shocked and called up Vodafone customer care at 1:30 in the night,

i enquired what is the issue, im sparingly using this phone as i already have another no, im basicaly using only to access emails ? what should i do ? what i have done ?


they said they cannot do anything as they dont have the bill generated and i have to wait till 6th january !!!! i enquired what am i doing wrong, they said dont worry this is unbilled and this is your first bill and it will rectified.

I got the message again on and spoke to customer care, they said the same thing wait cant do much and also deposit some amount which i did, dropped a chque dated 31st December 2009on vodafone sector18 branch of 1500 Rs.

on 6th January morning saw that the connections as stopped working, enquired no answer, lodged a complaint, a lady called she said she will revert to me in 4 hours nobody called me till date in that regard, strangely the emails kept working, i guess you were making money there and didnt wanted to stop that.

they told me that my unbilled usage is coming around 5.5 k and i should deposit 3k so that the phone can start working again,

Which i agreed thinking that this is some mistake and it will get rectified and deposited 3k at vodafone store sector 18 noida


Transaction id ND-1-[protected] deposited at time 13:43:52

and service request no.sr [protected]

Waited till evening called up again customer care. spoke to this guy named Manoj he said he cant do much and started abusing aswell

his name Mukesh Center :C45 Okhla New dehli



Called again at 7:30 to customer care , the guys said i need to deposit 4k more as i my usage as reached 7,900, i was shocked !!!!!

if my phone is not working how can my usage has crossed 2,500 from 6th of January , this is really shocking????

Called up again the customer support guy said he will have somebody call me, waiting for the call and also passed on my alternate no : [protected], nobody called.

its been a really bad experience, im a customer of airtel for last 10 years and must tell you guys they are much better, recently we shfted to a new office and network coverage was not so good and i opted for vodafone as an alternate no so my clients dont have to suffer and i had initially planned that i will shift my airtel no to vodafone no when the interportability wll become active, thank god i tried this and im definitely not doing that.


I keep getting calls for a person named lekhraj who supposedly had this no earlier, i hope he still doesn't have the duplicate sim and he is using that :) cant think of anything else for why im getting billed this much


Will really appreciate if my queries can be answered and i can be helped/saved, i have no clue when/how i got billed for this, somebody should have properly educated me for the plan ( if its really due to this plan).

Im extremel disappointed by the customer care your website and myvodafone website, it didnt allow me to post my complaint

check this


how do you expect me to write my problem in this shorter space ???

even i managed its not getting posted ?


Today when i visited the vodafone store where i go this email address and got a clairfication that this is wrong plan that i have chosen, i wish i would have been told earlier by your team, there is so much confusion in the data download thing aswell few of your people said its 500 mb some said it 500kb.

Will appreciate if your "happy to help" and frankly speaking if i'm gonna bill for this much amount i really would not like to be a customer of your estemmed organisation.

its been a really frustrating 10-15 days of my life, where i was gettin charged without my knowledge and even after enquiring with customer support and your vodafone store i never got the answers, and strangely came to know that my credit limit was 5k then why 7k ???, why didnt u inform me when i was calling u guys repeatedly after getting ur messages ??

and where has my cheque gone ? where is 3k i deposited to you account ? why nobody has a clue, its really sad.

Hope you will help me, anticipating a quick reply and action, i hope you understand the disconnecting my phone has caused me immensely on business and personal fronts.

Regards

Rajeev Kumar
[protected]
ps. i have sent couple of emails earlier also not got any reply or call back, posted to you twitter account aswell no response.

Hi,

I am their customer for last 10 years(BPL Mobile -> Hutch -> Vodaphone ) holding 3 connections. All of them are prepaid connections and are activated for Rs.999 Lifetime service. I recharge all these connections on regular basis without fail even if i am not using that number for couple of days during travellling abroad so that i keep them active all the time.

Currently I am abroad for last few months and hence i asked my Dad to visit Vodaphone customer service gallery to get my phone recharged as it was near the due date for recharges (even though there was Rs.600+ balance on the card. My dad discover after talking to them that the SIM has been deactivate 2 couple weeks back as i have not made any calls from it.

Also i have lot the Phone No , SIM and amount I had on it as talk time balance. Now they are asking me to forget about that SIM and buy a new SIM.

What a pathetic Customer Services. I an feeling like i should take them to Consumer court for this kind of Fraud and mal practices they are following

I had been using vodafone number [protected] since July 2007. After my transfer from Bhuj-kutch(Gujarat) to Ajmer (Rajasthan) I surrendered my postpaid SIM at the Ajmer office of the company in Aug- Sep 09. I deposited a sum of Rs. 500 at the time of connection activation. But after a time span of more than three months I have not received my security deposit of Rs. 500 from Gujarat Vodafone Essar Ltd.

Please send the action taken by the GVSL.

Sir,
I was a Vodafone postpaid customer for more than 8 months since feb 08.
My But due to some personal reasons i couldn't pay the bill of one month on time.
Hence the Vodafone people first started calling all the numbers to which i had called started harrassing them for my information.
As soon i came to know about it , i paid the bill and asked the Vodafone customer care executive to disconnect my connection then n there itself.
But the executive said as it is a Corporate connection you will have to mail it to the specified address corpcare.[protected]@vodafone.in to cancel it in 7 days..
I mailed repeatedly but there was no action from the vodafone people.
I again went there to request them to disconnect the no. To this request they said they had disconnected and then again reactivated on your request. But there was no such request from my side.
I am continuously getting mails to pay the bills which i am not eligible to.
Pls help me in this concern.

This is Sharmila Basu using Vodafone no [protected].



On 28th morning I got a call from Alpha Telecom Bhandup (B – 1003, Station Plaza, Station Rd, Bhandup West, Mum – 78) for an additional Sim Card and if I get the Card with an initial payment of Rs. 350.00, they will give me the following benefits on my existing card :



1 paisa – 1 sec 199 plan
3 Vodafone nos on which I can call on the basis of 10 p per min
1 paisa - 1 sec on domestic roaming on my existing Card
Itemised bill for 3 billing cycles (When I told them that I have already agreed for 1 year itemized billing by paying Rs. 249.00; they said the same will carry on after 3 months; thus total = 12 months + 3 months)
I would get a Reebok gift after submitting the 1st bill of the new number ([protected])


I paid Rs.350.00 on 28th Dec’09 afternoon. The new simcard was delivered to me on 30th Dec’09. I was promised, BF 199 1 sec 1 paisa will be activated immediately on my existing card with all other benefits. Now, after repeated follow-ups, I am unable to get a proper response. Every time I call up, I speak to a lady called Ms.Neelam (she is the one who spoke to me first from Alpha Telecom). She says the following :



1. The connection 199 plan has been activated on my existing no. [protected]

2. She will speak to the respective person in Vodafone and call me back.



I called up Vodafone helpline repeated to check if my services are activated but there was no confirmation or request sent to them, I should visit a Vodafone store with my challan. When I called up Ms.Neelam this morning, she again said the services are activated and there is no need to go to Vodafone store.



I’m very sorry to say I’m clueless on what is happening. I strongly feel a Company of your repute should delink from this kind of institutions which leads your client from heaven to hell.



I want you immediate intervention in this and give back my deposit and take me out from this mess.


SHARMILA BASU
[protected]
[protected]@gmail.com

Dear Sir,
With this mail I just want to draw your kind attention towards the fraud made by CCC sales team. In November, I made a request for postpaid connection to customer care and after the follow up by CCC I got Vodafone no. [protected] along with the application form. Same evening I received the call from CCC that this no is already in the process of activation for another customer and after 3-4 day activation done for other customer with taking my confirmation. After 5 days CCC again approach me and offer me [protected]. Since then I am using this number. I send email to corporate department for companionate, but till the time they have not taken any action.

With my present no [protected] I am receiving messages from ABN Amro Bank and DB alert services which is not belongs to me. Regarding that I once again contact 111 on 2nd January and then I come to know that this is a reused umber given to me. I asked for the complaint number but them CCC didn’t provide me the number as the request type is not available in software. Also I am not able to create account with myVodafone portal due to error “user already registered”.

As per the suggestion I visit Vodafone store at Dwarka on 5th Jan but they also not accept my written complaint. They offer me fresh number but when I told him for batter number then the current one, they refused. They also suggest me for DNC but why should I go for DNC? They provide me reference no 25655210 and told me to write to nodal officer.

Being a customer nobody will like to take used numbers but your CCC given me reused number two times. This is a clear case of cheating to achieve the selling targets by CCC executives. Through my mail I wish to highlight these points to you that what your sales team is doing to your customers. They are forcing people for not recommending Vodafone to anybody.

I never aspect such kind of fraud from such a world famous mobile operator and I am request you to please look into the matter and take a prompt remedial action. As a companionate, a fresh new number should be allotted to me or my current number should be make Rent-free. I am expecting some positive response from your side within 10 days else I will moves to further stage of escalation after that.

Thanks & Regards,


SUNIL KUMAR
Vodafone no. [protected]
Email id: Sunil.[protected]@serco.com, sunil.[protected]@live.com

Please treat this mail as a customer complaint e-mail, I am complaining due to unnecessary harassment when i was on roaming and dissatisfactory service provided by Vodafone.

My number is [protected], On[protected] I had sent a request to change my existing corporate plan CUG 199 to Enterprise Advantage 150 (TM code 866) which should include all the discounts available in CUG 199 plan. I was under impression that this would be taken care within 10-15 days. Unfortunately on December( more then a month), I had received an Itemized bill of Rs 6,211.50 which did not include any discounts which I should be getting under plan CUG 199.

This problem was addressed 3 times to the Vodafone representative and I was suggested to pay the average amount which I think would be the amount after including all discounts and also assured us that this problem would be corrected in the next Bill i.e. Jan 1010 and the discounts would be adjusted. This was communicated 3 times and every time your representative entered all the information into the system. I am not sure which type of system you all are using, seems not centralized at all and creating nuisance to customer like us.

After explaining 3 times I have received several SMS regarding the payment of remaining amount else the service would be discontinued. That time again I had communicated the same to the Vodafone representative and he assured us that the services will be continued while on ROAMING.

On 31st Dec, my service got discontinued when i was on roaming and after paying the remaining amount It got started. Currently I am not able to make any calls to anywhere (Local or STD), even not able to call 111. I am totally frustrated with your services.

This is a total harassment of a customer and proper lack of professionalism from your people. You can check my track records of Bill payments, from last 2 years I have never made any late payment and this was the reward I got from your side.

This needs to be corrected ASAP.

Regards,
Purbasha Banerjee

HI I WAS TOLD THAT WITH EVERY NEW POSTPAID CONNECTION I WILL BE GIVEN ONE ASSURED GIFT WHICH I HAD TO CHOOSE FROM AMONG THE LIST THEY HAD PROVIDED
I TOOK TWO NO.[protected] AND [protected] ON 21/09/09
I WAS GIVEN TWO VOUCHER ON PAYMENT OF MY FIRST BILL AND I WAS TOLD THAT I HAD TO COURIER IT TO CHANDIGADH AND WITHIN 45 DAYS I WILL GET MY GIFT
I HAD COURIER IT ON 04/11/09 IT WAS DELIVERED ON 06/11/09
TILL NOW I HAVEN'T RECEIVED ANYTHING
I HAD COMPLIANT IT TO THEM
THEY TOLD ME TO CALL ON [protected]
BUT NO ONE IS ANSWERING MY CALL
PLEASE DO SOMETHING ABOUT THIS MATTER
I REGRET THE INCONVENIENCE CAUSED
THANKING YOU IN ANTICIPATION

My Andhra Pradesh number [protected] is not working .When i am trying to insert the sim it is showing insert number.please solve my problem.i want that number to work.its been more than 6 months that i have used that sim number because now i am in bangalore.but i want that number.please help me out.....if i have to recharge means i shall do that .......please reply



Abhinay

As th ecompany is a cheater whose take the employee service but does not give the salary if they live the job. As already the resignation was submitted thrice not accepted and then left on the spot. but the TL of borivali Vodafone Store State that we required the 1 month notice period but inform them that already submitted the resignation thrice in Bhayander store but accepted is not my fault They have to give me the last month salary as They had kept on hold.........

Please see to it that no employee should work in that firm.

I am Rajesh Kumar, i've been a customer of vodafone for past 4 years...before 6 months vodafone has stopped the call waiting service and call conference facility from their service.I spoke to customer care they dont give proper response against this...they repeatedly saying "we dont have information about this". Except Vodafone, other networks like Aircel,Airtel,Bsnl,Reliance,Tata Docomo,Idea,others gives call waiting service and call conference facility...
without call waiting service its really irritating to be on vodafone network...so please launch the MNP soon as possibile...i want to go out of this hell...

vodafone is such a big problem for customers...because am a retailer and so many suggestions and complaint about vodafone..so take this as serious complaint and take action for this.