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[Resolved]  Vodafone — poor customer service

Dear Sir,

I am a vodafone customer of Punjab circle at Chandigarh with mob no. [protected]. The customer service of vodafone is very poor. Inspite of lodging my request for deactivating caller tune service to my mob no. repeatedly on 22 Mar 10, they have not deactivated the same. Whenever their customer service is approached, rather than giving any satisfactory reply, they redirect a customer to some other number. Except speaking their routine courteous tone, they do nothing worthwhile.

It is requested that they do at least some semblance of customer service and help their customers. My request is still pending.

Harish Kumar Mittra
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Dec 5, 2016
Complaint marked as Resolved 
Verified Support
Jan 21, 2012
Vodafone India Customer Care's response
Hi Rahul,

We called, but were unable to get in touch. Please note that the number has been permanently disconnected due to non-usage. To obtain the same number, please visit your nearest Vodafone Store with proof of address, proof of identity & 2 color photos with the original SIM to check if the number is available. You can reach us at vodafonecare.[protected]@vodafone.com for any assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai
Complaint comments  11 CommentsShareTweet

Comments

i was looking forward for the i phone provided by the vodafone wanted to know more on that i called the customer care & followed the ivr my call was hited one advisor but there was no response for a few seconds then he intouduced himself As IMRAN & while i was talking to him he just transfered me & put me back on ivr & this happened at about 3:05 am, this is not one the time that this is happened the customer service is really gone bad thought there are lot of improvments in network & priceplans not all agents are bad but there are some whom i have come across many a times; but even if few agents are bad the customer experience is really hampered
kindly see that no customer is given poor customer service this really effects the vodafone customer experience

thnks & regards
sunny tolani
Misbehaving done by your customer Care Executive on 3/9/2008 at 10.27 pm.
on 3/9/08 at 10.27 pm i called the Customer care for enquiring the complaint which i have given earlier, while i was enquirng his tone was changed and abused me with very cultureless words, i asked his name he did not tell his name correctly, in the night at around 11.52 pm he called from the number [protected] and abused me several times, for clarification please check my number, i request to find out the ustomer Care Executive who have abused me and to take necessary action, if you did no respond to this i'll diconnect Vodafone.A reputed company like yours should be shame for having those Executive who does not have the BASIC MANNERS
looking forward for taking necessary action for avoiding
those complaints & necessary Action
yours
faithfully
vinod, mobile [protected]
Misbehaving done by your customer Care Executive on 3/9/2008 at 10.27 pm.
i'm from trivandrum, kerala .On 3/9/08 at 10.27 pm i called the Customer care for enquiring the complaint which i have given earlier, while i was enquirng his tone was changed and abused me with very cultureless words, i asked his name he did not tell his name correctly, in the night at around 11.52 pm he called from the number [protected] and abused me several times, for clarification please check my number, i request to find out the ustomer Care Executive who have abused me and to take necessary action, if you did no respond to this i'll diconnect Vodafone.A reputed company like yours should be shame for having those Executive who does not have the BASIC MANNERS
looking forward for taking necessary action for avoiding
those complaints & necessary Action
yours
faithfully
vinod, mobile [protected]
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Respected Customer Care Executive,
Today evening vodafone has mistakingly credited 30 rupees from my balance. Now iam having negative balance. I have done conversations with customer care executives regarding my problem. They all try to console me and ensure to help me. But of no use. Kindly understand my problem sincerely and refund me my balance . please. Take it as a request.
ANJALI.
[protected].

Vodafone — misbehave of the customer support agent

i am using my vodafone number for the past 7years.......though i was quite satisfied with it.....but it all ended today....the customer service team totally misbehaved with me and denied blatantly to provide the information which i requested for.....and all i wanted to know was when my sms pack validity will end.... i also provided the necessary informations that impolite customer service agent asked from me......today i am really feeling ASHAMED that i am using a vodafone connection....

i also know that vodafone will ultimately do NOTHING.....but i thought atleast people should know the truth about the infamous customer support service of vodafone......we are paying 50p/3mins for NOT GETTING ANY INFORMATION.......
Hi Harish,

The Caller tune has now been deactivated for your number. We hope that our team have been able to address your concern and regret for any inconvenience faced to you . Feel free to write to us, for further queries, at vodafonecare.[protected]@vodafone.com. We would be happy to help.

You may also follow us on twitter: http://twitter.com/vodafonein or join our Face book Community: http://www.facebook.com/vodafoneessar?v=wall

Regards,
Vodafone Customer Care, Punjab.
Hi Sumon,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/a8tWZ3 and we’d be happy to help.

Regards,
Vodafone Customer Care.
Dear Sir/Madam,

I had bought a vodafone sim card [protected] from Vodafone gallery (Kandivli). I had submitted my documents (Voters Id & Pancard) as address & Photo id proof.
My line got barred the first time for address not found. I called the customer care and provided the complete address.
I received a call from the verification guy stating that he arrived at the given address and my father claimed I don't live there, when I asked him to handover the phone to my father he refused and said that he has left from the given location.

Thereafter I received a bill and paid it at the Vodafone store Mira Road.

Again my line got disconnected, I visited the Vodafone store in Kandivli and informed the agent Aniket that I reside at the same address and requested for reverification, But the verification department refused the request claiming for a different address proof.

I visited the Vodafone store Malad and informed the case, they requested for a reverification. But the back end department did not perform a verification and refused.

When I called the customer care helpline they said they will arrange an out call from a senior executive, which I received after several reminders calls to them.

I revisited the Vodafone store Kandivli, they requested for a reverification and again it was declined.

I need to know are the Vodafone store agents more competent or the back end department. after 5visits to Vodafone store yet my issue is not resolved. Why is the back end department not performing its verification. they claim 7 verification, but i only received one call from the verification agent.

if they claim the address is incorrect, how come i received the bill?
and if they claim I don't reside there, Why do they not perform verification on the given date and time? why are they harassing the customer so much.
I want a compensation for the same
Sir,
sub:Mishaviour of vodafone executive

I was a post paid customer of vodafone till date of Dec 4, 2010.My vodafone no is [protected].When I approached vodafone store in Aban Arcade, Pathanamthitta, for plan migration from post paid to pre paid an executive whose name may be Anu, arrogantly behaved me.He is very insincere and arrogant to the customer.He used abusive language against me.Service of such staff in pathanamthitta main Vodafone store, would never be Favourable to the company. Such harsh behaviour of the executives would generate negatives about company.
so i request your kind enough to look into the matter and do needful.
yours sincerely
Sunillal G
kuzhikkandathil house,
Thumpamon-689502
Pathanamthitta.
Email id- sunillal.[protected]@gmail.com
Hi,

I have switched from Loop to Vodafone lately. I had heard about its network and it is a good service provider in Mumbai.

However, my experience after switching to Vodafone is very bad. The day I got my new Vodafone sim card and tried to activate the internet service, I was told thrice (Calling after 2 hr interval) that the system is down and please call tomorrow. This is how it started.

After I got my ISD calling service activated, its been just a day the service is again deactivated. To speak to a customer service rep about this I tried calling the vodafone hotline number. Firstly, it is so frustrating that every time you call you listen to a long information about superweeks. Secondly, everytime you call it asks you the language you want to select and then it says please confirm to keep it for future calls. However, it always asks for it. And then have to go through a lot of options till you reach a point where it says select '9' to speak to a customer service rep. When I selected the option ''9', I got transferred back to the main menu. I tried almost 6-7 times but always the same response.
The customer service is very very very poor and I am highly disappointed with it. I had a lot of expectations from Vodafone as I had a very good brand image of it, but guess it was a mere incorrect perception.

I still have not got my ISD calling activated or internet service. Very hurt and disappointed with this kind of service from Vodafone.

Guess I have made a wrong decision of switching to Vodafone and should have explored more options.
Dear All

This is your kind Information, I am Using one of vodafone Number- [protected] Last 7 year now what happened i was went out of Mumbai Last Three Month, after that i saw my number was closed , i went to vodafone gallery in Near vashi Realway station ms. Pallavi Told me that if I want to use same Number than I have to take postpaid, not in prepaid, She Don't have meaner how speck with customer, Very Poor

Why should I Not use that Number by Prepaid ?


Thanks & Regards
Rahul Haldhar
[protected]

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