[Resolved] Vodafone — Not cancelling the 3G postpaid vodafone data card with number [protected] for last 3 months even after repeated emails and clearing off the bill. | |||
I requested Vodafone to cancel their post paid 3G data card with number [protected] four times in between 20th April and 30th April, 2013 after clearing off their bill Rs 1186/- on 30th April, 2013. They did not cancel the vodafone data card till now and they sent another bill of Rs 200/- for the month of May, 2013 and Rs 930 for the month of June, 2013. We have not even used the datacard after 17th April, 2013 till date. Apart from that the Vodafone Begumpet and Kukatpally branch people called me atleast 50 times asking me to convert to prepaid. Got vexed of saying no to them. And vodafone customer care called me another 50 times to pay the residue amount. I have put all the email exchanges between me and vodafone customer care below between 20th April and 30th April. Vodafone is not cancelling my post paid 3G data card with number [protected] for the past 3 months even after clearing the residue amount on 30th April, 2013 Also the numerous phone calls made by vodafone Begumpet and Kukatpally branches and the vodafone customer care is making me log a criminal complaint against them. Vodafone Essar South Limited 6th Floor, Varun Towers 2, Begumpet Hyderabad 500016, Andhra Pradesh, India T + 91 [protected] F +[protected] www.vodafone.in ================================================================================...⇄ Email sent on dated 20th Apr, 2013 and response from vodafone ================================================================================...⇄ Srinivas Reddy Admala <[protected]@gmail.com> Apr 20 to corporatecare.. Hi Corporate Care, Please disconnect my vodafone datacard – [protected] at the earliest. Regards Srinivas Reddy Admala corporatecare.[protected]@vodafone.com Apr 22 to me Dear Mr. Admala, Thank you for your e-mail dated 20/04/2013 about disconnection of your Vodafone connection [protected]. You have always been a very important part of the Vodafone family and we regret to part ways with you. It has been a privilege to be associated with you and we will be happy to have you back into the Vodafone family. We wish to inform that, request regarding disconnection of your above mentioned Vodafone number has been forwarded to the concerned team and they shall get in touch with you till 25/04/2013. Kindly note request number [protected] for your reference. The unbilled amount for your Vodafone number will be intimated to you through the final invoice which is yet to be generated. In this context, we would also like to convey that, if any residual unbilled amount exists on account of roaming or download usage, another invoice may be sent to you subsequently. In case you need further help, please do call or e-mail us. We'll do our best to help you. Happy to Help Vahid Mulani Vodafone Corporate Relations Contact numbers Vodafone care: 111 or +91-[protected] Fax number: +[protected] E-mail: corporatecare.[protected]@vodafone.com Website: www.vodafone.in ================================================================================...⇄ Email sent on dated 22nd Apr, 2013 and response from vodafone ================================================================================...⇄ Srinivas Reddy Admala <[protected]@gmail.com> Apr 22 to corporatecare.. Hi, We will pay the unbilled amount if any. But we want you to disconnect the vodafone datacard from 20th April, 2013 effectively. We have not used the datacard from 20th April, 2013. Let us know immediately if you are disconnecting effectively from 20th April, 2013. corporatecare.[protected]@vodafone.com Apr 24 to me Images are not displayed. Display images below - Always display images from corporatecare.[protected]@vodafone.com Dear Mr. Admala, Thank you for your email dated 22-Apr-2013 with regard to your request for the cancellation of Vodafone mobile number [protected]. We wish to confirm that, mentioned Vodafone connection has already been suspended with effect from 24-Apr-13 and will be deactivated within 45 working days from the day of suspension. You have always been a very important part of the Vodafone family and we regret to part ways with you. It has been a privilege to be associated with you and we will be happy to have you back into the Vodafone family. The unbilled amount for your Vodafone mobile number will be intimated to you through the final invoice which is yet to be generated. In this context, we would also like to convey that, if any residual unbilled amount exists on account of roaming or download usage, another invoice may be sent to you subsequently. We hope we have been able to solve your query to your satisfaction. Should you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Taposh Acharyya Vodafone Corporate Relations Vodafone Care: 111 or +91([protected]) For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network) Fax number:[protected] E-mail: corporatecare.[protected]@vodafone.com Website www.vodafone.in ================================================================================...⇄ Email sent on dated 25th Apr, 2013 and response from vodafone ================================================================================...⇄ Srinivas Reddy Admala <[protected]@gmail.com> Apr 25 to corporatecare.. I am moving abroad. Hence please deactivate immediately. Also please send me the final bill settlement asap so that I can pay off before I travel. orporatecare.[protected]@vodafone.com Apr 27 to me Images are not displayed. Display images below - Always display images from corporatecare.[protected]@vodafone.com Dear Mr. Reddy, Thank you for your e-mail dated 25-Apr-13 about disconnection of your Vodafone connection [protected]. You have always been a very important part of the Vodafone family and we regret to part ways with you. It has been a privilege to be associated with you and we will be happy to have you back into the Vodafone family. With, regards to your request, we wish to inform that, request regarding disconnection of your above mentioned Vodafone numbers has been forwarded to the concerned team and they shall get in touch with you till 30-Apr-13. Kindly note request number [protected] and for your reference. The unbilled amount for your Vodafone number will be intimated to you through the final invoice which is yet to be generated. There is 1186.47/- outstanding amount for your connection which is payable by you. In this context, we would also like to convey that, if any residual unbilled amount exists on account of roaming or download usage, another invoice may be sent to you subsequently. In case you need further help, please do call or e-mail us. We'll do our best to help you. Happy to Help Megha Chouksey Vodafone Corporate Relations Contact numbers Vodafone care: 111 or +91-[protected] Fax number: +[protected] E-mail: corporatecare.[protected]@vodafone.com Website: www.vodafone.in ================================================================================...⇄ Email sent on dated 30th Apr, 2013 and response from vodafone ================================================================================...⇄ Srinivas Reddy Admala <[protected]@gmail.com> Apr 30 to corporatecare.. Hi, We have paid off the outstanding amount Rs 1186/-. and the receipt No. is APR075C130430_12033044 dated 30th April, 2013 at vodafone store kukatpally, Hyderabad. Please deActivate our datacard with number [protected] immediately. Also please do not call us asking us to move to prepaid anymore. There has been 7 calls from vodafone asking us to move to prepaid which is causing lot of inconvenience to us. Dear Mr. Reddy, Thank you for your email dated 30-Apr-2013 about deactivation of your Vodafone connection [protected]. At the outset we regret the inadvertent delay in replying to your e-mail and apologies for the inconvenience caused to you. With regards to your e-mail, we would like to inform you that your Vodafone connection has already been suspended w.e.f.01-May-2013 After suspension date, within next 45 working days your number will get deactivated. In case you need further help, please do call or e-mail us. We'll do our best to help you. Happy to help Nishant Sharma. Vodafone Corporate Relations Vodafone Care: 131 or +91([protected]) For Request Complaints: 198 (Toll free from Vodafone mobile phones within the home network) Fax number:[protected] E-mail: corporatecare.[protected]@vodafone.com Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Feb 18, 2012 Vodafone India Customer Care's response Hi Hitendra, Could you please share the two Vodafone numbers which you have disconnected so that we may be able to investigate this further. You can email us at vodafonecare.[protected]@vodafone.com for any assistance in future or call us on our toll free number 198, we'll do our best to help. Regards, Vodafone Customer Care, Mumbai | |||
 6 Comments | |||
Comments
Vodafone — disconnected number without your concern
my husband Mr Amit rane is always on tours for 4-5 mnth, hence everytime he leaves we put his phone ([protected]) under security lock and unlock it when he comes back. Last 2 vaccations we did this witout any problem.This time he left in December and i , Mrs Nikita Amit Rane his wife had put his phone under seurity lock but yesterday when i called up vodafone for unlocking his number they said that the number has been discontinued on 02nd of April.
When i calledup on [protected] the said pls visit the vodafone gallaery for this.
Request you to pls look into the matter and revert on nikita.[protected]@axisbank.ocm
Vodafone — Bill data not updated
I have paid my vodafone bill much ahead of due date.Yet,they did not update my payment information.I have got confirmation of my payment from my bank and I also have transaction ID.I have been calling their customer care daily and telling to update but they do nothing.I keep getting smses,emails threatning to disconnect my service.Whenever , I make a call ,I am first told to pay my dues (for 5 mins) and then the call is connected.Vodafone — number off
My Vodafone Number is 6 Month Deactivation 10 to 12 times Complaints .But problem is no solution the mobile number is [protected]
my alternative number [protected]
me as a 24ghanta Bengali news channel district cameraman
please my problem ungentle solution
Vodafone — 3G data Card Excessive Bill
I have a 3G data card My Plan is Rs 850 for 3GB . My Bill is 28650. i acn not afford this bill i am excessive use the data card . so please solution this problemVodafone — Mobile bill received after cancellation of number
I was having two numbers of Mumbai location Vodafone service provider. I cancelled them as I changed my job location to Gujarat. I cancelled that numbers in approx November the request approved after two months and numbers closed in January I paiud all the outstanding amount as and when communicated by vodafone. Now I received the Bill on Feb 7 2012. I tried to contact and e-mailed to their executives. But Now they do not have any interest in addressing such issues.Hitendra
[protected]
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forwarding & Clearing — bill is not send
dear sirour Tel No[protected]
my bill month of May, June Is not Deliver
pls Send The Bill This Mail Id
Mail Id Is "[protected]@gmail.com