Vodafone — Complaint regarding bill | |||
My name is Lalan Jha and i want to file a complaint against Vodafone Billing Dept. As they have been misleading me for past 3 months. I am a postpaid customer and My vodafone no. is [protected]. A person name Pankaj chugh, mobile no.[protected], and collector id card no.H6633 from agency M/s. Hi-tek investigation services pvt ltd has visited me for payment of Rs.1000. i told him that vodafone is charging me extra bill than actual. So he said that, yes vodafone is charging more than actual bill in postpaid connections and i should pay him minimum 700 Rs. At lastly he compromises for Rs.500 for one condition that i should pay him extra Rs.100. I paid total of Rs.600 and said that my no. will activate withing 2 hours. After 24 hour my no. is activated and same day my no. again deactivated. so i call customer care and visited vodafone store too .They said that i have to pay more Rs.909 and to contact that particular agency for resolution and agency will provide you waiver letter and after that your no. will be activated .So i called agency for resolution of my complaint and they said that there is no. such waiver provided to you. And now i m confused what to do beacause i'have called almost everyone but i m not satisfied with the answer. From 17 may 2013 my mobile no. is deactivated and they continously calling me and sending mails regarding payment of bill..... Plz call me My no. [protected],[protected] E-mail - lalanjha.[protected]@gmail.com Was this information helpful? | |||
 13 Comments | |||
Comments
Vodafone — Complaint Regarding My BIlling
Hello,I am a vodafone customer since July'07. I always pay my bills before the due date.
In my current month billing (i.e. bill for the month of june), there are some irregularities.
In my itemised bill details, i found some international (ISD) calls mentioned which are NOT made by me for sure.
These calls charges around Rs. 7200. Also, my unbilled amount for this month has gone upto Rs. 7400 probably for the same reason.
I am not making these ISD calls from my sim. I talked to vodafone customer care and vodafone store (Vashi) for the same reason.
They gave me a very unpleasent response and didn't registered any complaint as well.
There might be a duplicate sim in use or calls from some other account might be transfered to my account.
My sim is being used illegally by some person for making ISD calls.
For the time being, i have blocked my sim services.
Also, my credit limit is Rs. 2900, then how come can i make calls for approx Rs 15000 (billed+unbilled)??
Why my outgoin calls were not restricted when i crossed my credit limit.
Pls look into the matter urgently..it is surely a misuse of my sim.
please release my incoming calls which your system have block. my out going call must be blocked once out calling charges increase more than 299+400= total 700 rupeess. mobile no [protected]
Vodafone — Billing Complaint
Hi, I am Shaman Jhaveri from Surat, Gujarat.for the month of May-08. I got my details bill with details showing that i have done 53 MMS on 20/05/08 @ 15:51:30. All @ the same time & same date & also no number shown that on which mobile the MMS is done,
On calling the customer care & also by visiting the Vodafne store no proper answer given to me.
So kindly let me know that how to get refund of that amonunt & also where to lodge complaint.
Regards
this is inform for u my phone has not working.
incoming and outgoing call not received and send
so i request u to please earlier action in this regards,
sandeep kumar
incoming and outgoing call not received and send
so i request u to please earlier action in this regards,
sandeep kumar
Hi Aditya,
I also had the same problem as yours. I had converted my vodafone connection to postpaid from prepaid 6 months back and my bill was coming in a normal amount regularly I was paying the same on time. But for the month of July it came around Rs 3900 with approx Rs 2500 of ISD calls made on one singled day i.e. 13th August which indeed was not made by me anyway. I registered complaint but with no effect and the Customer Care Executive told me that my phone was infected with virus hence the call was made automatically on that day. With no help or solution from anywhere I was compelled to pay the entirety of my bill and went to a Vodafone Store nearby and applied for a prepaid again which got activated soon. I was really upset with the postpaid services of Vodafone and the customer is the scapegoat and has to pay whatever they come up with the bill. So I suggest you also go for prepaid instead of the pathetic postpaid plan where ISD call charges are billed against you even if you do not make a single ISD call.
best of luck,
Oops
I also had the same problem as yours. I had converted my vodafone connection to postpaid from prepaid 6 months back and my bill was coming in a normal amount regularly I was paying the same on time. But for the month of July it came around Rs 3900 with approx Rs 2500 of ISD calls made on one singled day i.e. 13th August which indeed was not made by me anyway. I registered complaint but with no effect and the Customer Care Executive told me that my phone was infected with virus hence the call was made automatically on that day. With no help or solution from anywhere I was compelled to pay the entirety of my bill and went to a Vodafone Store nearby and applied for a prepaid again which got activated soon. I was really upset with the postpaid services of Vodafone and the customer is the scapegoat and has to pay whatever they come up with the bill. So I suggest you also go for prepaid instead of the pathetic postpaid plan where ISD call charges are billed against you even if you do not make a single ISD call.
best of luck,
Oops
I have a vodafone prepaid connection for last 1 yr, I requested for migration from prepaid to postpaid...all the formalities are done from your side, i also recieved new SIM but till now is not been activated...i had spoked to Customer care department so many times but they are not willing to help me...
I am realy facing a big problem as my prepaid connection is disconnected and post paid is not activated.
Your Customer care department is of no use they rather misguide.
I think your services were excellent when it was hutch but when vodafone tookover it became horrible.
Pls help me i[censored] can
Following are my Detail
Name-Sunny Sikka
Mobile No-[protected]
SIM-[protected]
I am realy facing a big problem as my prepaid connection is disconnected and post paid is not activated.
Your Customer care department is of no use they rather misguide.
I think your services were excellent when it was hutch but when vodafone tookover it became horrible.
Pls help me i[censored] can
Following are my Detail
Name-Sunny Sikka
Mobile No-[protected]
SIM-[protected]
respected sir/mam,
i m living in panchkula recent days.i was using postpaid connection of vodafone bt i was not satisfied with it so i hav requested to local vodafone customer care center to convert my account from postpaid to prepaid.they hav asked me to deactivate roaming facility.so they hav taken 21 days time for this procedure.after 21 days when i went to there they said to me that this service is ended by vodafone recently.it was the lose of one month bill for me.then i hav requested to close my account bt they hav sent me two months bill and not returning my security
so wat will i do sir?suggest me
my no. was [protected]
now my no. is [protected]
plz guide me regarding it
should i file the case against vodafone in consumer court?
i m living in panchkula recent days.i was using postpaid connection of vodafone bt i was not satisfied with it so i hav requested to local vodafone customer care center to convert my account from postpaid to prepaid.they hav asked me to deactivate roaming facility.so they hav taken 21 days time for this procedure.after 21 days when i went to there they said to me that this service is ended by vodafone recently.it was the lose of one month bill for me.then i hav requested to close my account bt they hav sent me two months bill and not returning my security
so wat will i do sir?suggest me
my no. was [protected]
now my no. is [protected]
plz guide me regarding it
should i file the case against vodafone in consumer court?
STAR INDIA AGENCIES — BILL
MY SELF MANASH DAS C/O PERANA BEAUTI PARLOUR S/O GOUR CHANDRA DAS NAZARGANG WARD NO 16 KOTWALI PASCHIM MEDINIPURI HAVE A USB MODEM (WLL) NO[protected] BUT TILL I AM NOT GETTING ANY BILL PLEASE SOLVE MY PROBLEM AS EARLY AS POSSIBLE.
THANKING YOU
MANASH DAS
I was using my vadafone number [protected] till June and somhow my phone was lost . My credit limit was 1000. iafter trying my number many times i stopprd it . but i was out of city so it took about 4 days. and i mooved another place and i am very much sure that my bill was not more than 700 then so i m sure i wasnt missused badly. but now i want to know how much my actual overall bill still dont know how much damage has been done . I want to pay that amount coz i did not receive my ebills since than and i was relocated as well.
so plz send me my ebills on [protected]@gmail.com
Your satisfied customer :-)
so plz send me my ebills on [protected]@gmail.com
Your satisfied customer :-)
Vodafone — regarding the bill
dear siri have complaint against the vodafone telecome regarding the bill. i am the user of this company from last 2 year. or i had used the 2 number.always i paid my mobile bill on time. as per according to the all month in augest month i also pay my mobile bills on 22 augest 2009.the company bill collection person collect it from me on this date. and i had take a reciept of payment from him.and after the two days once again the company bill collection person take the bill of my mobile from my home.and on 26 my both mobile outgoing service is barred due to unpaid bill. that i paid my billes 2 time and the company barred my service due to unpaid of bill.i also show my these reciept to vodafone store or he send it via mail to there seniour.and after the 20 days my outgoing service is activate on 15 september.or the company again send me the bill of my barred number.these are my bussiness number.i had mentally harassment or bussiness losse. and now i am asking who is the responsible for it. and now the company customer care executive daily call my for the bill.
and now plez tell me is it fair that i paid the bill 2 times or the company barred my service or again the company call me for the bill.or his executive way of talking is very cheap they called me daily for which i have problem but nobody is sorted my problem.
Hi
myself asit konar, employee of ESSAR POWER Ltd.
i was an vodafone postpaid user[protected], which was provided by my company. my connection was deactivated on 25th August'10, but i didn't get the bill till right now.
if i can get the bill now, i am ready to make the payment.
E-mail ID : asit.[protected]@essar.com
myself asit konar, employee of ESSAR POWER Ltd.
i was an vodafone postpaid user[protected], which was provided by my company. my connection was deactivated on 25th August'10, but i didn't get the bill till right now.
if i can get the bill now, i am ready to make the payment.
E-mail ID : asit.[protected]@essar.com
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Vodafone — complaint regarding Vodafone
hi,i have recharged my vodafone number-[protected] with a top up of Rs.332(ful talktime) and then with a top up of rs.66(all india one) on 14 jan 2008. but till date i have not received any benefit of all india one. will i get the money illegally collected by vodafone from me. please reply me.