[Resolved]  Vodafone — carelessness in service

Vodafone — Carelessness in service

Sir,
I am Shalin Joshi, an MBA student & a customer of Vodafone. My mobile number is [protected]. I am facing a really frustrating problem and now I am fed up of the fake promises given by the Vodafone people. The situation goes like this:

I got a call from Vodafone regarding conversion to Postpaid. I liked the plan and agreed. On 27th March, 2009, the salesperson met me and I paid the refundable security deposit of Rs. 250/-. I was told that my verification will be done in next 24 hrs. Now, 3 days passed and nothing happened. My prepaid card was deactivated and the postpaid card was not yet activated. I had my final exams and the calls I was missing were really causing me a great loss. I called up the customer care at 111 and I was told nothing could be done from there and I needed to visit the office. Anyhow, taking out time, I visited the office and I was again given a promise of 48 hrs. As usual, time passed by, and nothing happened. This happened 4-5 times. Finally, the person on the counter told me that it was their mistake and carelessness because they had given a positive verification by mistake. They told me that my number cannot be converted to postpaid. So he told me that he will convert it again to prepaid. As usual, again, promises of 24, 48 and again yesterday, 24 hrs were made but nothing happened and my card is yet not activated.

I am really frustrated about this carelessness on the part of vodafone. I am suffering for no mistake of mine and solely due to their carelessness. Customer service is something that vodafone seriously lacks. Just giving away new connections isn't a sign of good business; customer retention is something which is of core importance. And I have diverted 30 - 35 customers from my friend circle to brands other than Vodafone recently, due to the inconvenience I suffered. I suffered much losses and wasted my precious time to meet the silly people on desks, who know very less regarding their jobs.

THE ONLY REASON I AM FERRYING TO THE CUSTOMER SERVICE OFFICE IS BECAUSE I NEED TO RETAIN THIS NUMBER. I HAVE LOST ALL MY RESPECT AND LOYALTY TOWARDS VODAFONE.

I REALLY EXPECT YOU TO KINDLY LOOK FORWARD IN THIS MATTER. HOPE YOU TOO WON'T BE GIVING ME PROMISES OF 24, 48 AND 72 HOURS.

Vodafone — careless service

hi m reet!!
I am very much disappointed by vodaphone services. they charge money by activating services without our wish. n even we can't talk to the customer care as there's no one on line. My caller tone is still active, though i've sent messages many time. this has happened many times. they are just deducting charges without any reason.

Vodafone — Less talk time than promised

I dialed 121 from my Vodafone mobile number [protected] and got the offer that i will get Talk Time of Rs 650 on recharge of Rs 600. I made the recharge of Rs 600 but i only got Rs 543. I inquired Vodafone customer care about it but all of them didn’t responded after putting my call on hold. I called Vodafone today 3 times and all of them said that we are transferring your call to our senior and after that no one attended the call.

Can you please help me in this matter? I have sent a mail to Vodafone customer care as well.

Thanks
Sumit Taneja

Vodafone — Got less talktime

Hi,

My friend has made my recharge(Topup) from Madhya Pradesh on my vodafone number.

Topup amount was Rs.100.00.

But i got only Rs.80.00 talktime.

I used to get Rs.87.00 to 88.00 earlier.

Please revert back and help me in geting my remaining balance.


Regards,
Gaurav
[protected]

very sorry to informing you that till today service on these nos are not activated. If your company is not able to do so please inform me on my no. [protected] or [protected]@yahoo.com