[Resolved]  Vodafone Cellular Services — MNP SMS not getting delivered

Vodafone cellular services — Deficiency of Service: Not providing numbers to which SMS (115 nos.) was sent from my cell phone

Vodafone Mobile No. [protected]
Vodafone Bill No.[protected]
Bill Date : 28.12.08
Bill Period : 28.11.08 to 27.12.08
Bill Amount : Rs. 1029.76
Bill Due Date : 15.01.09

In the above bill, messaging charges was indicated as Rs. 638.50 of which International SMS amount was Rs. 575.00 against 115 no. of messages.
I strongly suspect that I didn't make 115 no. international SMS and asked Vodafone Customer Care to provide me details of numbers to which I have sent SMS enabling to verfiy if they were indeed sent by me. (There was no sent message records in my phone for the 115 no SMS).

Despite repeated requests through mails and phone calls, Vodafone refused to provide the numbers to which SMS were sent, saying all the messages were originated from my SIM card only. Further, they could provide only details of calls made from my phone with numbers called on payment of Rs. 70/=. I reiterated my need for knowing the numbers to which SMS were said to be sent from my phone and was ready to pay Rs. 70/= for the same but Vodafone declined. Their tone and attitude was "Either take it or leave it". I have mails from Vodafone which can be forwarded, if need be.

Meanwhile, in Dec-2008 around 16th Dec if I remember correct, my phone stopped working with a message "please insert SIM card" displayed on screen. I was forced to visit Vodafone service centre in Four Bunglows, Andheri(W), Mumbai for getting this problem solved. They then replaced my SIM card after which it is working alright. The old SIM card was retained by Vodafone and I strongly doubt that someone has mis-used that SIM card or my billing is wrong or somebody has hacked to make 115 nos. SMS from my phone.

I am unable to verify the genuiness of the 115 SMSs unless Vodafone provides me with the numbers to which I am said to have sent the SMS.

My submission is that this is service deficiency from Vodafone since they have NOT provided me the details I have asked for but have asked me to PAY.

1. I need the numbers to which 115 SMSs were sent.
2. Refund of extra amount charged.

Segi P. Idicula

Vodafone cellular services — Hopeless customer service

Mobile No. [protected]
Bill Date : 28.12.08
Amt. Rs. 1029.76
Due Date: 15.01.09

The payment was made by cheque on 14.01.09 in Vodafone Four Bunglows, Andheri West Mumbai Service Centre Vending Machine and receipt got.

Transaction id : MAB-2-[protected]

Around 18th Dec, I got a call from Vodafone to make payment. I explained that it was already done before due date and gave chq no.

From 22nd Jan 2008, a highly IRRITATING recorded messages have started when I dial outgoing call that my bill is outstanding and payment should be made etc...

I called up Vodafone Customer Care and one "Ali" attended. He said I have to send an SMS to stop the recorded message and their system shows no payment received. I was NOT ready to do that extra work as it was not my fault. During the discussions with Ali (around 11:15 AM on 22.01.09) the line got disconnected and I waited to see if he would call back. He Didn't. During the conversation he clearly mentioned that unless I sent the SMS, the recorded irritating message will NOT stop and he couldn't do anything else.

Since Ali didnt call back, I rang up customer care again and one "Pradeep" attended. He said that the system shows my conversation with Ali and explained him my problem and what transpired with Ali. He was very helpful and said I need not sent any SMS and that he was doing the needful to stop the recorded message and it would be done in 15 minutes. I appreciated his helping nature and concluded thinking there is at least someone who understands but little I knew they were all FALSE promises. Till 23rd (TODAY) morning the recorded message didn't stop and finally I was forced to sent the SMS as desired after which the recorded message stopped. After sometime, another message came saying that they have received my chq and will be credited subject to realisation (after 8 days of my paying).

Further, if anyone noticed, none in any customer care centre shows they are "Happy to Help"...their faces and actions are such that their tag line should change to "HATE TO HELP".

So much for their customer care promises and it is absolutely repulsive!

Segi P. Idicula

bur maari

Vodafone — sms not delivered

I AM USING VODAFONE MOBILE SERVICE.
I HAVE A PROBLEM ABOUT SMS.
I SEND SMS TO ANY VIDEOCON NUMBER SMS NOT DELIVER TO THEM.
FROM OTHER COMPANY IT DELIVERS.
I COMPLAIN TI TO CUSTOMER CARE BUT THERE IS NO SOLUTION FOR IT.
PLEASE DO SOMETHING.

Vodafone — SMS IS NOT DELIVERING

I P. BALA KRISHNA HOLDING THE NUMBER [protected]. MY SIM IS NOT SUPPORTING TO DELIVER THE SMS. SO PLEASE SOLVE THIS PROBLEM AS EARLY AS POSSIBLE.
THANKING YOU.

Vodafone — not delivered sms

hi not to sent my msg to another phone from[protected] to solve my problem fastly my no [protected]