[Resolved] Vodafone — Astro alerts | |||
Hello sir, 2 days ago i received a message from vodafone that astro alerts service has been activated on your phone. I didn't activated it. Vodafone used to call unnecessarily to customers and keep them disturbing all the time. And they say they are happy to help. Whenever i talked to their customer service agents on their helpline they says we can't do anything. Neither they are refunding balance. No other company except vodafone call customer for these kind of services. They give missed calls to their customers from unknown every time and customer thinks that must b any no. from one of his knowns. But they are thief vodafone services automated call system. and they activate service on your number.. Please i want to take a legal action regarding this kind of service on vodafone. Disturbing customer like this is not good at all. Please Help Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
My mobile no. is [protected]
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Happy to help Oh Please,
please check your logged call details by my no. [protected] of today. I talked to one of your agents and one hold down me on call and disconnected. and one misguided me regarding DND i clearly told that girl that i don't want to activate this service however she activated it and logged a request at her end for activation of DND even if was refusing to activate it over and over she said you won't received any calls from vodafone but you will receive calls from other companies i.e. naukri.com, timesjobs.com . But these companies are not allowed as well from communicating with customers if their number is registered in DND.
Your customer service agents are misguiding customers. I'm extremenly dissatisfied from vodafone's services.
You can check conversation with your agents and then tell me if i'm wrong. Conversation was made using my no. [protected] and the girl i was talking to she barred my customer care don't know why. Now i'm unable to connect with customer service helpline.
please check your logged call details by my no. [protected] of today. I talked to one of your agents and one hold down me on call and disconnected. and one misguided me regarding DND i clearly told that girl that i don't want to activate this service however she activated it and logged a request at her end for activation of DND even if was refusing to activate it over and over she said you won't received any calls from vodafone but you will receive calls from other companies i.e. naukri.com, timesjobs.com . But these companies are not allowed as well from communicating with customers if their number is registered in DND.
Your customer service agents are misguiding customers. I'm extremenly dissatisfied from vodafone's services.
You can check conversation with your agents and then tell me if i'm wrong. Conversation was made using my no. [protected] and the girl i was talking to she barred my customer care don't know why. Now i'm unable to connect with customer service helpline.
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