[Resolved]  Vodafone — complaint not resolved

Address:

Chandigarh, Chandigarh

Team Vodafone
Iam a vodafone user like lot of other disappointed ones.It hurts me to tell you how careless and how useless your customer services are including the ones handling your customer service departments.I have been using your black berry services from past 2 months and this month after deducting my account with 399 rupees which is a monthly plan my services were deactivated without any reason.i have had zillions of calls made to your customer numbers and have spoken to millions of your employees,and trust me none of them is good enough to be handling any position in a customer care department. even after so many calls and so many complaints logged my blackberry still isnt working.today i have visited your store in sector 19 chandigarh twice but all in vain.after all the complaints and all the days your company made me wait today i was told that by evening it should be working but in the evening when i called your customer care again i was told that they will have to send in the request again as the previous one dint have the details..i work in the service industry myself and a consumer and its complaint is of the utmost importance.in your company customer is not given any regards whatsoever.iam not sure if any of you is monitoring this but its high time you should.just making advertisements about your network and your speed and alot many other things dosent improve your service standards.If you boast of saying HAPPY TO HELP then your help should be able to resolve problems.when you are charging us money you should provide uninterrupted services.iam sad and really hurt that the industries that are suppose to be customer centric they are not able to cope with the demands,not even demands its just a requirement of proper service.if its too much to ask then i should ask you to close the company and sit at home.iam going to swith to airtel now cause i cant take any more nonsense of waiting and not getting any solution.

Snigdha Goswami
Chandigarh
[protected] prepaid