[Resolved] Vodafone — Charged for CLIP and SMS package which was not asked for

sushamakatti

from Nagpur, Maharashtra

Address:

Pune, Maharashtra

I had taken a Vodafone sim card for number [protected] in 2005. For which they suggested me to take the Centurion3 pack. Some years back I got a call from the service desk requesting me to activate the SMS pack for 35 Rs. Now for all these years I have been charged for these 35 rs for SMS pack and also some SMS outgoing package for 30 Rs which was activated with the centurion3 pack as well. When contacted the service desk, I got an extremely arrogant reply saying it is their job to sell packages, and I should have specified to deactivate the other SMS pack when this one was activated, otherwise I would be charged for both. I was not aware that Vodafone gets into such cheap acts to mint money. Also the CLIP charges I was told have been deactivated for postpaid plans since 2009, even the website says so. But Vodafone continues to illegally charge me Clip charges even today, claiming that it is not their responsibility to update the systems for reduced charges. They shall keep charging me until I tell them to stop the service they themselves have stopped. It clearly seems that their focus it totally on making money be it lying to customers, duping them of simply generating loopholes to make illegal money. I am extremely outraged by these pathetic tactics and service agents paid to fool people. Horrible and arrogant customer service to top it all. I want the refund for the outgoing message service that was never activated and Clip charges that I am not even supposed to pay.

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Dec 3, 2016

Complaint marked as Resolved

Verified Support

Apr 03, 2013

Vodafone India Customer Care's response Hello Sushama,

Trust we were able to help. Thanks for your time on the call.

Regards,
Vodafone Customer Care, Maharashtra & Goa (except Mumbai)

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Comments

karuna

from Noida, Uttar Pradesh

I m karuna is a prepaid customer of vodafone mb no-[protected].They deducted rs 100 from my account on basis of activation of services 124etop recharge.inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.and they don't giving me services. i have to complaint in cunsumer court.

ashutosh sharma

from Jalandhar, Punjab

Vodafone — charging for sms

I, ashutosh harma is a prepaid customer of vodafone([protected]).They charge me for sms after my combo pack service is been active according to combo pack there is 100 sms are free to use but they charge ..
inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.

alexander gomez

from Pune, Maharashtra

i am having lots of problem on your network i been giving complaint after complaint but i don't see any improvement on this, but the adds on the channels you all give like where your dog goes the network is behind us but its true the network is like the dog its self . my number is [protected]

Reeetu

from Delhi, Delhi

This is one organization which keeps on cheating the customers and deduct unnecessary amount out of their accounts. This has happened with me also and nobody attends the customers and address their issues. High time this company should realise the importance of customers.

BIJENDER JAIN

from Delhi, Delhi

To

Senior Manager
VODAPHONE

Dear Sir,

We would like to inform you that we are the biggest subscriber of your Vadaphone Mobile connection but it is very regret to say that your network connectivity is very bad. Inspite of too many complaints and reminders to your executives and officers specially Mr. Ravish, R.M. and Mr. Sahni, A/C, no any action / response has been taken so far to rectify our mobile connectivity problem. Also, one of our Vodaphone number [protected] is out of order for the last one & half month Even, while giving the telephone calls from our office, your executives or managers are not picking up our phone.

It is very bad impression of your company in the market. We once again request you to kindly look into this matter and to instruct your concerned executives or managers to solve our mobile connectivity problem.

Hoping to take necessary action as soon as possible.

Thanks & Regards,

For Vardhman Developers & Infrastructure Pvt. Ltd.

/sd
Bijender Jain
Admin.
M: [protected]

dennis grace

hi
i have had the miss fortune to have been advised by your staff the nokia 6210,
within days of receiving it the plastic cheap poorly designed call disconnect area cracked. i called to ask advce and was told as i did not takeout insurance nothing could be done.
(that plastic area should not crack just by pressing to disconnect a call)
i was advised to take it to my local voda phone shop in derby and was told by one of your drongos
( his atitude was not good at all typical of todays CBA syndrome )
£40. service charge as i did not have insurance. (not good at all is it)
i have been with vodaphone14 years but no longer after this.
the write ups on this phone says its cheap and nasty and this plastic trim on the bottom of the slide
i is a definate design fault
i think your back up or staff training is very poor and i do intend to take this matter to consumer rights
Regards

abhigyl

from Chandigarh, Chandigarh

RESPECTED SIR/MADAM
MOBILE NO:[protected]
I PURCHASE A VODAFONE SIM LAST YEAR A PREPAID CONNECTION BY GIVING MY ID PROOF AFTER SOME DAYS THEY AGAIN ASK FOR PROOF THEN I WENT THERE AND SUBMMITED NOW TWO DAYS BACK AGAIN MSG CAME TO SUBMIT THE ID PROOF SO PLEASE INQUIRE ABOUT THIS AND EMAIL ME AT MY ID [protected]@yahoo.co.in
. I HAVE TAKEN TWO IDEA CONNECTION WITH SAME PROOF 2YEARS BACK I NEVER FACE THE PROBLEM THERE.

abhinavzone

from Pune, Maharashtra

Vodafone — Got Missed call .. when called back they activated pack..

Hi friends, Please dont port to vodafone.. I just disappointing from vodafone customer care and automatic credit deduction.
They give me missed call and when I call back on that number they automatically deduct my balance and activate rando...m packs. Moreover when i tried to call customer care, they blocked my number.
From past 3 days I am visiting customer care Mohali branch, They everytime tell me to contact nodal office. I tried nodal office number 5 hours but i never succeed. Today in evening when I visited customer care Mohali then customer care executive said that I am blocked from customer care. When I asked reason, he did not have any answer.
When I question him about my balance deduction, I answered that "Vodafone is not my company. I can't help you". When I request him for register complaint He simply denied.
There were 5 more customer facing same problem. I already talked theM we are going to file mass case against Vodafone on this issue. If some one among you faced same problem, please mail me at [protected]@gmail.com
together we can make a difference.

sushamakatti

from Nagpur, Maharashtra

Please refer to the link given below, I was very confidently told by the person on the phone that the CLIP charges were still applicable, but the site very clearly mentions "Currently you pay nothing extra for this service, but only for the airtime used and the applicable landline charge." Where again I had to direct the customer service person through the Vodafone site, as she was unaware where the CLIP clause was mentioned. No help regarding the SMS pack either. She kept saying, we will keep charging you for the 2 SMS packs that were active. The person who had called to activate the second SMS pack, her job is to sell the package, she will not tell us that the other active SMS pack that wont be deactivated and will be charged for for all these years. All throughout they are extremely prompt when the call charges increase. like when the rates of missed call intimation service increased, we never got a call or had to give an application, they updated the charges directly, but when the charges reduce, or become free altogether, they claim that a written request from us is necessary to update anything. Talk about double standards. Stop looting consumers by using such cheap tactics.

https://www.vodafone.in/vas/callmanagement/pages/callerid.aspx#activate