[Resolved]  Vodafone — Cheating on service and bill with fake promises

I approached Vodafone for 3G internet service for my Ipad mini. i was offered a 550 Postpaid plan in which I get 3GB data at the speed of 3G and after the consumption of the same my speed would be reduced at 2G at NO COST. So it was the unlimited data plan for my nano sim. After the first bill cycle I was to be shifted on a INR 800 plan by default . But the representative apparently activated me on a plan where in i will be charged after i consume my 3GB data on 3G.

After the first bill cycle is complete they Barr my services without a single notification. And they shockingly slap me with a bill of INR 8,000/- apparently I overused my data during the cycle and that is why they barred my service too. A week before i would be conveyed about the bill and data usage i kept calling the vodafone customer service, a many times, and kept receiving fake deadlines and completely different answer every time.
Finally frustrated with the barred service, thousand calls, and a shocking bill amount i move to the Vodafone store in Lower Parel, Mumbai, where in they assure me that the problem would be solved and they regret the inconvenience. Some MAYURI girl, vodafones representative, calls me the same day and assures that the issue would be taken care of. And she would get back to me within two days with a revised bill. (Kindly note that they have a provision of sending the bill via email and they also had an error in my email address because of which I never really received the bill. i also had it corrected and checked) even after that its been around three weeks now and I haven't received the bill. Also today the MAYURI girl calls back stating that it was my fault too and thus have to pay INR 4,000/-

Seriously guys, it is such a disgrace. Don't you think taking an action against the employee at the Vodafone store, Kalyan, who explained me a different plan and activated me n a different plan, is the one to face the consequences and not me?! Get real and solve this issue right away. I am not eligible to pay a single penny extra. Thats customer harassment. Fraud.
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Dec 5, 2016
Complaint marked as Resolved 
Verified Support
Apr 25, 2013
Vodafone India Customer Care's response
Hello NikhilDehad,

Please share your contact number with us at http://bit.ly/ZtOAX6 and we will get back to you with assistance.

Regards,
Vodafone Customer Care.
Complaint comments 

Comments

Vodafone — Cheated service

hi,
I m Joicy residing in virar.My vodafone cell no is [protected].
On 11th march 2008 i got an sms mentioning on recharge of 176 u get 75 talktime & 4 months validity & offer for the same day only.I recharged on the same day itself & i got 75 rs talktime but my validity period didnt increase till now.
Pls check & confirm back with the same.
Its True. Vodafone just cheating to customer by debiting there A/c for unwanted or not given services.

Vodafone — payment- promise not kept

Hi am sham

The complain is regarding false offer, i was told by the executive that i would be getting a plan of 2000 sms free to any vodafone with a monthly rental of 66rs which i accepted and 200 sms free to any other provider. But when i got my first bill i got only 1000 sms free as the per the bill and they have charged me for extra 1000 sms, I have spoken to them so many times, have sent so many mails. They they started sending me a lot of legal letters which i didnt bother, i am ready to go the consumer court for this too, i dont care even to go the media because i can bring down the company with a very bad name. They started threaning me too and telling that we would file a case over the phone and coming to my house and telling all such things, i dont care a damn. Please i hope someone looks into this matter as the companies like vodafone there has to be an action taken against this company .

Vodafone India — Cheated Services Solution

Hi Every one,

Please send you query to [protected]@sify.com...Surely you will get the perfect solution for your complaint...And it is requested that Please send only serious cases...not every small case or any mail in which you want to tell your frustation...because if you send these kind of mails then next time no other case will be handled...so think for others also...Thanks
Hi ...

Anyone please let me know the procedure to block the vodafone postpaid number, It would be great help for me from your side.. Please, Please help me...

Thanks,
Niranjan
i am a last one year costomer of vodafoneservis the customer service of bhubaneswar, (orissa )is very very bad.they don't know the procedure how to solve a problem.they dont know anything about vodafone.there behebiour to a costmer is very standard less..finaly vodafone service is not good in orissa.
I had activated vodafone live with Rs. 95. for free surfing for one month.
During that period I have not activated any other package. or not downloaded chagable songes, videos etc.
Still daily Rs. 5 are geting deducted from my balance from last 20 days.
I need justice for this

Vodafone — Internet plan cheated with me

I am a general user not a corportae plan user.i activated VMC+VL 2 GB(10p/10kb) plan on my postpaid number from 4bunglow vodafone store.the executive named mario n ismile told me that this plan is fr Rs.99 n i will get 2GB download free per month.the company's call canter guy rajesh says it's for Rs.299 n then i went to the store again the same day and an executive named nandan said its a deviated plan of Rs.99 only abd it will appear on my final bill....nw when i see the bill they have charged me 299+ more charges for internet whereas i have used internet and downloaded only 97MB.
nandan said that i will be charger Rs.99 only when my bill is generated.
vodafone people are the biggest cheaters ever they have answers to all questions because they cheat everyone and that is the reason why i directly came and posted my complaint here instead of talking to those foolish people
you site is rubbish as your company...it doesnt allow me to post link...if i dont get discounts on my bill at earliest i am going to involve my lawyers and make a point that i will make your life miserable

Vodafone India — Cheaters

Dear All,

I am Anubhav and bought a new number of Vodafone, however the number was activated after a number of follow ups. Right now I have issue with them regarding the GSM activation. I tried to contact and speak with number of executives, however didn't get any response from their end. I have also visited their stores twice with no resolution to my problem.

Very Very dissatisfied with their service and planning to change my service provider if the solution to my problem is not offered within a week.

Thanks

Anubhav

[protected]@gmail.com
[protected]
hi, I am manish raj & my mobile no is [protected]. I am regular
customer of vodafone since 5 years. I am very upset for previous 2
days because my balence is wrongly reduce by my service provider. I
have to pay 200 rs for doing nothing but using mobile internet I only
open google & gmail & not use more then 50 KB.
if I use the worthy data & then my bill would be justifiable but it is
wrongly done to me I felt cheated this way.
I will be more then happy if my agile network provider's authority
member will solve this problem .

with regards
manish raj
You can do two things now either pay the bill and forget or just dont pay anything. If you choose the second thing you have to be very firm as a series o[censored]nexpected events ill happen. But they all will take place to harass you and make you pay but nothing legally could be done to you. In case you recieve any letter just ignore it. There is no rule by indian govt on unsecured loans. But remember one thing in future your credit score will be effected ie through CIBIL. This answer is for everyone with same issue. Know your rights
Your representative Mayuri already has the contact details. I am not sharing it again. Get this sorted.
@Nishantmt I completely buy your point. What frustrates me is that the only cause of the whole error is negligence of that particular representative at Vodafone store at Kalyan, who lodged me for a wrong plan. Instead of punishing him, these guys are upto harrassing their customers. What makes it worse is their attitude towards their customers with greviences. They should be more proactive and honest with their answers. And definitely be more responsible when they flaunt themselves as a company that is "happy to help"

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