Vodafone — Communication conundrum

Address:

Thane, Maharashtra

Dear Vodafone,

1. First you sold me an unlimited data plan for Ipad numbered [protected] from Vodafone gallery of Kalyan city which I used and confirmed with your customer care on a daily basis that it is an unlimited plan because I feared that the day would come when you will send me a huge bill for this

2. Then suddenly you block my data usage due to credit limit (Your CC explained even if its unlimited plan but the credit limit is only 10K they also asked me increase the credit limit and ensured that it is an unlimited plan 101% and the bill will come only Rs. 750/- as per plan). My heart sank when I heard this but my faith in your fair bill practice was so strong that I waited patiently to check the bill without increasing the credit limit though

3. I mailed your customer care at vodafonecare.[protected]@vodafone.com 5 times during this to confirm that it is an unlimited plan and reset my online account password but till date I have not got any replies (except an automated reply which 'assured' me a reply within 2 business days every time). I felt your customer care were very much occupied managing much more complex incidents than mine and as they already knew that mine is an unlimited plan so I would be happy (and quite) once I get the bill of only Rs. 750/- so I once again consoled myself and kept quite

4. Then you send me bill of 12k. and that's when I lost it Vodafone!!!

Now it's my firm request to you, please check this on your part and rectify it at the earliest before I and millions of your (so called loyal) customer loose faith in your services and customer care.

I expect you will at-least now take this seriously and will reply to me via phone/mail.

Regards & Sahara Pranam,
Umesh Sonawane
Manager - Corporate Communications,
Sahara India
[protected]