Vodafone — deceit

Address:

East Delhi, Delhi

TO WHOMWSOEVER IT MAY CONCERN

MY Name is Rashmi Nautiyal aI work as a manger in wipro technologies.

My complaint number is[protected]


MY JOURNEY THROUGH HELL:

Today I am writing this mail to you after being totally hopeless and baffled and of course cheated by your company and your employees.

I recharged with 399 blackberry services for my phone on 19th march and till today the services have not worked , talking to your customer care they blindly told me to change the sim card and did not even pay attention or had any clue telling me what was wrong

Then on 30th march I went to Vodafone mini stores who told me that problem has been closed at backend by giving a comment that sim settings were needed and had been sent whereas nothing was sent

This is the second time I have been told to replace my sim card and I don’t know why

Finally I went to Vodafone store yesterday at nirman vihar where a gentleman claiming to me as highest authority instead of listening to the ordeal said today is Sunday go home it will get resolved by tomorrow , its 8 am right know and tomorrow strats at 12 am

I need to know that I paid 400 rs on 19th, still services are not started why should you cheat me with my money

I am absolutely shocked and speechless the guy claiming to be most senior at your store did not have any manners or customer handling skills in fact he challenged me to write to nodal officer and wanted us to just leave ,if he had gone little further I would have contacted police for harassment and intimidation of a girl

From my journey from Vodafone customer care to vodafone store I have realized that you guys are some sorts of autocrats who perfect in the art of deceiving customers to get your share of our money

For you customer is the least priority, customer care says they don’t know, mini store says they don’t know, Vodafone store says we don’t know

May be this mail is the least priority mail for you and would end up in trash box but if you giys have any morals or work ethics left please call me on my alt no. [protected] and try to listen to me
Get my problem resolved and start my blackberry services cycle from the day they actually start

I don’t know after more than 5 years why you guys are forcing me to quit Vodafone , infact even my husband and my parents are now pondering switching over to other networks
I know one or two switc overs don’t make difference but this is how start happens

I would again request your good self sir/madam that in your life if you have ever worked with any ethic or moral resolve my issues including starting cycle from the day it works if not , then no problem for me
Like your customer care representatives , mini store and voda store people you are also in my books not deserving your salary rather doing a day light robbery out of my pocket