[Resolved]  Vodafone — Migration from Prepaid to Postpaid

Address:

Delhi

Please refer to the trail mail below. This is regarding migration of my Prepaid Vodafone connection into postpaid. Inspite of submitting all the required documents and giving the security deposit of Rs 250, my number has still not been converted into postpaid. It has been 25 days since I have submitted all the documents. I have also tried to contact the Vodafone customer care but have recieved no responses.

Please do the needful

Thanks and regards

Ravneet Singh

[protected]
[protected]

Dear Vodafone executive,

It has been 4 days and still I haven't heard from any vodafone executive and more than 20 days since the date my number should have been converted into postpaid. Every time I send a mail, I am given a new service request number but no further action is taken. I will wait for 1 more day, after that I will take the matter with the consumer complaint department.

Awaiting a positive reply from your side.

Thanks and regards
Ravneet Singh
+91 [protected]
- Hide quoted text -

On Fri, Mar 11, 2011 at 3:13 PM, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Singh,

Thank you for writing to Vodafone regarding migration of prepaid to postpaid for your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm you that we have forwarded the details of your concern/ request regarding the prepaid to postpaid migration to our Specialized Vodafone Care Team. Your service request number is [protected]. We request you to kindly provide us 48 working hours to get the same checked and revert back to you with the feedback.


Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone.



Happy to help,

Shivani

Vodafone care
Contact numbers*
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in






---- Original Message ----
From: [protected]@gmail.com
Sent: 09-Mar-2011 23:09:27
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Migration from prepaid to postpaid on your Vodafone mobile number [protected]

Dear Vodafone Executive,

It has been more than 48 hrs and I haven't received any information from
your side nor my postpaid connection has been activated.
Please do the needful as soon as possible.

Thanks and regards
Ravneet Singh
[protected]

On Mon, Mar 7, 2011 at 1:12 PM, VodafoneCare
<vodafonecare.[protected]@vodafone.com>wrote:

> Dear Mr. Singh ,
>
>
>
> Thank you for writing to Vodafone regarding the migration from prepaid to
> postpaid on your Vodafone mobile number [protected].
>
>
>
>
>
> We would like to confirm you that we have forwarded the details of your
> concern/ request regarding the migration from prepaid to postpaid , to our
> Specialized Vodafone Care Team. Your service request number is[protected]. We
> request you to kindly provide us 48 working hours to get the same checked
> and revert back to you with the feedback.
>
>
>
>
>
> Assuring you with best of our services at all times. For further
> assistance, mail us at:
>
> Vodafonecare.[protected]@vodafone.com <Corporatecare.[protected]@vodafone.com>
>
>
>
> We value your association with Vodafone
>
>
>
>
>
> Happy to help,
>
>
>
> Sadhna Rawat
>
>
>
>
>
> Contact numbers
> Vodafone Care : 111 or +91- [protected]
> Fax number : +91-
> [protected]/[protected]
> Email :
> Vodafonecare.[protected]@vodafone.com Website :
> www.vodafone.in<https://10.87.128.106/owa/redir.aspx?C=02b5a6423bdf440f8a3a8928c4d0cabd&...⇄vodafone.in%2f>
>
>
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 05-Mar-2011 18:20:21
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Prepaid to postpaid migration on your new Vodafone mobile
> number [protected]
>
> Hi Kalpana,
>
> Thank you for your prompt reply.
> I have attached the snap shot of the cash receipt given to me.
> The SIM No. is [protected].
> The agency name is Fast Track
> Customer Agreement Form was not given to me.
>
> Thanks and regards
> Ravneet Singh
> Ph : [protected]
>
> On Sat, Mar 5, 2011 at 3:59 PM, VodafoneCare
> <vodafonecare.[protected]@vodafone.com>wrote:
>
> > Dear Mr. Singh ,
> >
> > Thank you for writing to Vodafone regarding the prepaid to postpaid
> > migration on your new Vodafone mobile number [protected].
> >
> > We would request you to kindly provide us with the following details, so
> > that we can check your concern regarding your new Vodafone account :
> >
> > ? Scanned copy of CAF ( Customer agreement form )
> > ? Cash Receipt
> > ? DSA/Agency name
> > ? Complete SIM number
> >
> > We assure you that on receipt of your confirmation details, your concern
> > will certainly be checked within 72 working hours.
> >
> > Assuring you with best of our services at all times. For further
> > assistance, mail us at: vodafonecare.[protected]@vodafone.com.
> >
> > We value your association with Vodafone.
> >
> > Happy to help,
> >
> > Karuna Sharma
> >
> > Vodafone Care
> > Contact numbers*
> > Vodafone Care : 111 or +91- [protected]
> > Fax number : +91- [protected]/[protected]
> > E-mail : vodafonecare.[protected]@vodafone.com
> > Website : www.vodafone.in
> >
> > ---- Original Message ----
> > From: [protected]@gmail.com
> > Sent: 04-Mar-2011 11:14:53
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Pre-Paid to Post Paid Connection
> >
> > Hi,
> >
> > I am Ravneet Singh, Mobile No. [protected].
> > I was contacted by vodafone offering me to convert my connection into
> > postpaid, which I accepted.
> > I have made the security deposit of Rs 250 and have received the new Sim
> > Card ([protected]) on 21st Feb 2011.
> > I have confirmed from the vodafone helpline regarding the request and
> they
> > say that they have the request on 23rd Feb 2011
> > I was told that the connection will be made active within 48 hrs, but it
> > has
> > been almost 10 days since that.
> > All my formalities have been full filled. The new SIM card was provided
> by
> > Fast Track (Receipt No 14453), but all there numbers are switched off.
> > Please see into the matter and advice me what needs to be done.
> >
> > --
> > Best Regards
> > Ravneet Singh
> > Phn: [protected]
> >
>