[Resolved]  Vodafone — Mobile postpaid access bill

Address:

East Delhi, Delhi

Dear Sir/Madam
I am Yogendra Kumar Kaushik, I am working with IT Software company in NCR, In starting of July 2011. I have purchase 1 vodafone corporate connection (Actually I have ported my Airtel pre-paid connection to vodafone postpaid connection) that was my existing number.
At the time of selling this corporate connection vodafone guy told me that its Rs. 99 monthly rental plan in which local or STD call rate will be Rs. 0.50 (per call) also I will get 100 minute in a month to any mobile or landline free for each month. My connection with vodafone was activated on 14th/July/2011. I have registered my personal gmail id to receive bill on it, I have receive my first bill on 8th/Aug/2011 on my mail-id and my outgoing service stopped same day 8th/Aug/2011. I have requested to customer-care to activate it but it’s not activated. Once I view my bill I found most of STD call was charged as Rs. 1.50 per call some of them as Rs. 1.31 (per call ) and very few as Rs. 0.50 (per call). My total uses was local call 180 minute and STD call was 499 minute, As per committed plan call rate was Rs. 0.50 per call so my bill should be (180+499)/2 (Call charge)+ 63 (Monthly rent -prodata basis)+10% service tax - 50 minute as per committed plan on prodata basis. Then my bill should not exceed Rs. 400 (Approx). But my bill amount was Rs. 547.18 and its due date was 21st/Aug/2011.
I have mail to corporatecare.[protected]@vodafone.com and the person from I have purchase this connection. They assured me to analyze my case and revert back after that I have receive 3-4 call from vodafone customer care to deposit my bill as well as I have drop several mail to customer care, corporate care and himanshu ( from which team I have purchase this connection). In some mail I have received revert that my query in processing and vodafone will revert in 48 Hrs. Till dates I have not received any corrected bill. Although I have received a call from vodafone today that either I need to deposit this amount otherwise my incoming also stopped.
I request to you please take any necessary action so that I can receive my correct bill as well as I want to convert it in prepaid connection so that I can get rid of from this unclear service.

Regards
Yogendra Kaushik