[Resolved]  Vodafone — did not refund for non active plan.

Address:

Bangalore, Karnataka

Hello, On 12th Oct i have recharged with 16r for 80mb internet pack, and same was processed by Vodafone, but when i connect to internet and try to browse web pages, internet is giving error message saying the webpage is not available, immediately i called up customer care for help, i got revert saying the data team is busy, so call us after 30min, i did call later on and requested for call back option also . when i called second time i did reach data team, the data team listen to my complaint and said call us from different number, we will help on your Vodafone number as i was trying to connect internet thru my laptop. so i called them from different number, they were trying to help me, they give some option which i did in my laptop, even though the net was not on my system. so again i have to call customer care to reimburse my money, as i was not able to browse net, again they said the data team will help, so i requested for call back option and gave my timing (after 9:30pm on Monday (14th Oct), they did not call me on same but they have called on Wednesday morning 9.50, so i have requested them to help to connect net, but they have told me non of the pack are active in my number, i am surprised to listen that, However there might be two reasons 1. The data pack valid for three days only. 2. They never activated my plan at all. i have explained same to data customer care, but they ask me to complain in customer care. So i am complaining here for the money what i have lost, and also on negative service 16 Data package, and call charges for reaching customer care from air tel number:-around 35inr.