[Resolved] Vodafone — Dissatisfaction by vodafone facility | |
Sir, I had bought a new vodafone prepaid connection [protected] on july 26th, 2012 by submitting all the documents on time. On july 31st, 2012 i got a message from vh-611112 saying our documents had reached there and they are updating my documents. But yesterday i recieved a message to submit my documents on time otherwise my clipping facility will be barred. And today stopped my clipping facility and just informed us by message.. Is this how you people work? I had faced this problem earlier on my number [protected] which i had port to vodafone. I am very dissatisfy with your facility, isn't its your duty to check or ask about the documents by a single call, so that we can also justify whether the documents are submitted by us or not. I had never seen such worst service than yours. Was this information helpful? | |
Dec 2, 2016 Complaint marked as Resolved Verified Support Aug 03, 2012 Vodafone India Customer Care's response Hello Shakil Ahmad, Thank you for your time on our call. We hope we were able to assist you. Regards, Vodafone Customer Care, Haryana. | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27111
Pending
0
Resolved
9561
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
voda pre paid — Dissatisfied never contacted
Dear sirMy daughter purchased me a new phone from crazy johns and he unlocked the phone at our request.
This way I could connet to vodaphone to join the rest of my family. She went to your rep registered the phone and was asked for dirivers licence which is your porceedure.
Christmas morning when the new phone rang it had drug messages on and threatening and swearing etc. We went back to voda and your rep traced the texts and found the name of the addict and also advised us that for some strange reason my daughters drivers licence was registered to a different perdon. he did advise that he would report it.
We were advised to call the phone service operator to change our number.The operator wanted to charge us 19.50 plus loose my purchase credit of 30.00 for a new number. I declined this offer as it did not seem fair and with no apology he hung up.No credit had been used on the phone at this point. My daughter then went to the police to report that voda had another person registered using her licence as ID. They monitored the calls and some how who through their protocols with voda the police blocked the messages.
I hope you will look into this and take appropriate action as the person responsible can only be within your employee. We are now in the middle of february and I have not heard a reply.