[Resolved]  Vodafone Easy Recharge Of 777 (Talk Time) — no balance given

On 17/2/2009At 2:00 Pm, I have given them Rupees 777 to do easy recharge of 777 (talk time).I have not received any amount and the computer at reliance fresh is showing that transaction is successful. When I contacted Vodafone customer care, they told that “there is some technical problem and if you have recharged, you will receive talk time within 24 hours”. The reliance fresh person told me that “you should get recharge within 24 hours and need not worry”.
After 24 i.e. at 2:00 Pm on 18/2/2009, I went to them and complaint that I have not yet received the talk time of Rupees 777.When I contacted customer care of Vodafone, they told me that our system is not showing any transaction of recharge done in your account. I told the official of reliance fresh to refund my money as I have still not get the amount. He told me that I have send request for refund to Mumbai office and they would refund your amount after 2 days. Then I told him that if I have recharged somewhere else, they would have given me talk time of Rupees 697 on the spot and rest amount is credited within 48 hours. He told that he can do nothing and can only send mail to Mumbai and if the talk time has not been credited after 2 days, he will refund your amount as he has send refund request to head office of reliance fresh. I told him that I will never recharge from your shop in future.

I would like to ask that if the reliance fresh system of recharge is not working, then why they are following that system .They should have use simple system where customer get recharge on the spot and also message is received which also reveals transparency and quick recharge.
And strange thing is that you have to wait for 2 days to get recharge or refund.

I any reliance official is reading this..I urge them to improve their service to avoid customer loss