[Resolved]  Vodafone Essar Mobile Service Limited — Fraud and useless mobile service

Address:

South West Delhi, Delhi

My name is Anil Sanyal, residence- RZ-C4-E, Mahavir Encave, Part – 1,
Dabri-Palam Road, New Delhi- 45. I want to complaint against Vodafone
3G Service and the fraud of making fool of people. I got a big loss in
my online Share trading while using your hopeless 3G INTERNET SERVICE
and sold my new MTNL data card for 1000/- rupees. On first week of
march my sister got a phone call of Mr. Naveen from Vodafone. He told
about the Vodafone 3G services on mobile instrument or through Dongle
data card. He told price of sim- 250/- rupees and dongle data card-
1250/- after 100/- discount. He told that if we purchase it before 31
march 2011 than Vodafone will give 1 month unlimited 3G service free
and after that you have to pay 500 plus tax bill for every month. He
told that speed of internet will be minimum 3 mbps and maximum 27 mbps
and told me that your area is very good for having 3G sevices smoothly
and very good high internet speed. After hearing all the words of Mr.
Naveen, my sister told him that she will buy this offer later but she
gave my number and told him that my brother also want internet
connection. After few days on 5 march Mr. Naveen called my number and
said all the same thing about vodafone offer. I told him that I
already bought a 3G data card for 1799/- rupees 3 days before from
MTNL. But Mr. Naveen said if you buy this offer before 31 march than
only you will get discount and free for 1 month. Than I told him ok I
am ready. Mr. Naveen asked me my home address and same day he sent a
person with sim and took required documents an d 250/- rupees from me.
On 8 march my sim got activated. After activation, I called back Mr.
Naveen and asked for mobile instrument and computer settings. Mr.
Naveen gave me a toll free number 111 or 116 for getting settings.
When I called on 111 number they said that our 3G services is not
present in your area. After that I called on 116 than they gave me
settings. I applied those settings on mobile instrument and computer
and used my internet than the speed was only 3 kbps and that also 0
kbps in between most of the time. After the day of activation I tried
a lot but the speed was the same 3 or 4 kbps. After few days, I got
a call from [protected] asking about billing address, I complaint them
about the speed and also told about free for month, but she told me
that whatever I am talking about free offer is not true and she told
me that she forwarded my complaint and soon I will get help. But till
now no help. After few days I got some gift from Vodafone, again same
complaint I told him. He made a call [protected] to customer care and I
told everything about speed and free offer. He gave me complaint
number[protected] and told his name Ashish. But after so many days
still no help only fraud and making money giving nothing from
Vodafone. Now I want my money back and justice.

VODAFONE
My number is [protected]
RECIEPT ADDRESS-
MAS CALLNET INDIA PVT LTD.
B-24, OKHLA INDUSTRIAL AREA, PHASE- 2, NEW DELHI- 20
RECIEPT NUMBER- 5263
COMPLAINT NUMBER[protected]
SIM NUMBER- [protected]

These are few email reply from vodafone but not any solution regarding my complaint and i am suffering from since i got activated my 3g service and now they sent me another bill and one reminder also about the payment of bill.

Dear Mr. Rahul

It’s really nonsense and ridicules to see that you have sent me a bill
of 945.42 rupees, when I have complained you many times since from
very first day after activation of my number. I already mentioned
every thing in my mail also. Now it’s already one month and I am not
getting any 3G service and internet. And when your representative
approached me to make me a Vodafone customer he told me each and every
false information including one month free unlimited use, discount and
flat 500 plus tax charges. He did not give me any form to fill and
took photograph, money and signature from me in an unfilled form. This
shows that Vodafone is making fool of people just to make money. I am
going to take a hard action now against Vodafone under consumer act. I
want my money and my loss back including penalty of harassing me and
making fraud act to me. Now I do not need any excuses or service from
you.

On 4/6/11, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
> Dear Mr. Sanyal,
>
> Thank you for writing to Vodafone regarding the services on your Vodafone
> mobile number [protected].
>
> We would like to inform you that we have forwarded the request regarding the
> call back and the service request number for the same is [protected] and we
> would like to inform you that you will get a call back from one of our
> executive within 48 working hours regarding the settings o[censored]SB stick.
>
> Assuring you with the best of our services at all times. For further
> assistance, mail us at: vodafonecare.[protected]@vodafone.com
>
> We value your association with Vodafone.
>
> Happy to help,
>
> Rahul Yadav
>
> Vodafone Care
>
> Contact numbers*
> Customer Care : 111 or +91- [protected]
> Fax number : +91- [protected]/[protected]
> E-mail : vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in

> ---- Original Message ----
> From: anil.[protected]@gmail.com
> Sent: 04-Apr-2011 19:47:54
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Services on your Vodafone Mobile Number [protected]
>
> My alternate number is [protected]
>
> On 4/2/11, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
>> Dear Mr. Sanyal,
>>
>> Thank you for writing to Vodafone regarding the services on your Vodafone
>> Mobile Number [protected].
>>
>> We are apologetic about this unfortunate chain of events and stand by our
>> commitment to rectify and reverse the unpleasantness caused by this
>> experience.
>>
>> We sincerely regret the inconvenience caused due to misrepresented
>> information provided to you, we assure you that the feedback regarding the
>> same has been forwarded and we are ensuring necessary action to prevent
>> recurrence of any such incidence.
>>
>> We value your relationship with us and urge you to treat this as an
>> exception. We assure you that we are committed to provide you and all our
>> customers with quality customer service.
>>
>> Further, we request you to give us the suitable time so that we can
>> arrange
>> a call back to you regarding your concern and we also request you to
>> mention
>> your alternate mobile number.
>>
>> Assuring you with the best of our services at all times. For further
>> assistance, mail us at: vodafonecare.[protected]@vodafone.com
>>
>> We value your association with Vodafone.
>>
>> Happy to help,
>>
>> Rahul Yadav
>>
>> Vodafone Care
>>
>> Contact numbers*
>> Customer Care : 111 or +91- [protected]
>> Fax number : +91- [protected]/[protected]
>> E-mail : vodafonecare.[protected]@vodafone.com
>> Website : www.vodafone.in
>>
>> ---- Original Message ----
>> From: anil.[protected]@gmail.com
>> Sent: 31-Mar-2011 22:12:16
>> To: vodafonecare.[protected]@vodafone.com
>> Subject: Re: Services on your Vodafone mobile number
>>
>> My number is [protected]
>> VODAFONE
>> RECIEPT ADDRESS-
>> MAS CALLNET INDIA PVT LTD.
>> B-24, OKHLA INDUSTRIAL AREA, PHASE- 2, NEW DELHI- 20
>> RECIEPT NUMBER- 5263
>> COMPLAINT NUMBER[protected]
>> SIM NUMBER- [protected]
>>
>>
>> On 3/28/11, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
>>> Dear Customer,
>>> Thank you for writing to Vodafone regarding the services on your Vodafone
>>> mobile number .
>>>
>>> We sincerely regret the inconvenience caused to you.
>>>
>>> We would request you to kindly share the mobile number alotted to you for
>>> your Data card so that wecan assist you in the best possible manner.
>>> Assuring you with best of our services at all times. For further
>>> assistance,
>>> mail us at: vodafonecare.[protected]@vodafone.com
>>>
>>> We value your association with Vodafone
>>> Happy to help,
>>> Shivani Taneja
>>> Vodafone Care
>>>
>>> Contact numbers*
>>> Vodafone Care : 111 or +91-[protected]
>>> Fax number : +91-[protected]/[protected]
>>> E-mail : vodafonecare.[protected]@vodafone.com
>>> Website : www.vodafone.in
>>>
>>> ---- Original Message ----
>>> From: anil.[protected]@gmail.com
>>> Sent:[protected]:24:05
>>> To: vodafonecare.[protected]@vodafone.com
>>> Subject: FRAUD AND USELESS 3G SERVICE (VODAFONE