[Resolved] Vodafone — Excessive Charging | |||
Vodafone Nr. [protected] Offered SIM card and connection as Corporate Client (Self joined Siemens) with which VODAFONE has coroporate service offer. SIM card activated on 23rd Septemeber but first bill generated on 25th Sept indicating billing perios as 25.08.12 to 24.09.12 and charged Rs. 426.20 towards internate data package usage charge even though data package of Rs250/1GB has been selected. For one day period 400MB consumption showed, which is impossible. (Since for the next period of billing cycle consumption is 396MB). Now in first bill for the internet data package charges of Rs79.80 waived off after too much follow up and complaints with VODAFONE, Received SMS about the waiver and revised bill amount which was paid. Next bill for the period 25.09.12-24.10.12 calculations are like this Charges for the bill period 1507.59 but amount due on or before 12.11.12 is 1586.57. (The difference tallies the waived off amount of previous month) Registered complaint three weeks back - no response and not resovled by VODAFONE. Today called its 198 number but unable to explain why this charge is levied. As per VODAFONE rep on call - it is outstanding amount of previous bill. But which amount - no explaination. Does it mean that VODAFONE waived off amount previous month but want me to pay in next month billing. Fantastic way of over and wrong charging. THis is happening second time without any explaination from VODAFONE. Pl. look into the matter, Thanking You Mahesh Samarth Sr Manager Sales SIEMENS Kalwa [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Vodafone — deducted double charge for offer activation
sir,i have activated one offer for low call charges on 19-8-09 by rechrging with 69Rs. and on[protected] they have deducted Rs.69 from by balance.
i have complainted over that (complaint no.[protected]) on 21st itself. i didnt get any response over this
with rgds,
SUBIN THOMAS
1. unlimited sms pack is available for prepaid customer at rs 89/- & postpaid at rs 149/-
2. unlimited internet pack is available for prepaid customer at rs 98/- & postpaid at rs 299/-
3. now you charging to call on 111 or [protected] at rs 0.50/ 3mins. your agents dont know wat is going on and wat is not. they dont have any co- ordination. you are probably the first mobile company to charge calling on customer. congrats about that btw.
4. prepaid customers have far less calling rates as compared to postpaid customers. prepaid customers can cal at rs 0.10/ 5 choosen no while postpaid no have d same thing at a rental at 0.20/ 5 nos
5. prepaid customer get daily internet unlimited plan.
6. prepaid customers get rs 47/- for per second billing while i m charged at r 199/- montly.
i guess in vodafone u dont know how to give a good customer satisfication. being vodafone postpaid customer is playing insanely without any reason. guys u u charging us double triple wat you charging prepaid customer. not done. seriously havent seen have other mobile company providing such service. only reason not shifting yet to any other mobile company is i like my no but i might have think again. def gonna shift to prepaid but.
2. unlimited internet pack is available for prepaid customer at rs 98/- & postpaid at rs 299/-
3. now you charging to call on 111 or [protected] at rs 0.50/ 3mins. your agents dont know wat is going on and wat is not. they dont have any co- ordination. you are probably the first mobile company to charge calling on customer. congrats about that btw.
4. prepaid customers have far less calling rates as compared to postpaid customers. prepaid customers can cal at rs 0.10/ 5 choosen no while postpaid no have d same thing at a rental at 0.20/ 5 nos
5. prepaid customer get daily internet unlimited plan.
6. prepaid customers get rs 47/- for per second billing while i m charged at r 199/- montly.
i guess in vodafone u dont know how to give a good customer satisfication. being vodafone postpaid customer is playing insanely without any reason. guys u u charging us double triple wat you charging prepaid customer. not done. seriously havent seen have other mobile company providing such service. only reason not shifting yet to any other mobile company is i like my no but i might have think again. def gonna shift to prepaid but.
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Vodafone — excessive charge
I bought a connection from vodafone on 22 march 2007, with an advance rent plan for 1 year.Since the plan was for 1 year they ask me to renew it the susequent year i.e. is 2008 which i did, but when this year(2009) the plan was to be renewed i asked them to change the plan from[protected], but to my dismay they told me that your plan has expired on[protected] and you have to pay from 10/03/2009 to 22/03/2009 to shift to the newer plan or i should say that they were charging me twice for the same period (10/03 to 22/03) since i have already paid for this in advance rent plan.Regards
MANUJ MAHAJAN
[protected]