[Resolved]  Vodafone — Failure to activate number for 5 days

Address:

Hyderabad, Andhra Pradesh

I am a vodafone user from the past 4 years now and i recently shifted to Hyderabad. It is over 4 days that i walked into a Vodafone Store at Madhapur, Hitech City(June, 6th morning). Along with 3 friends, we bought our SIMS and the person at the desk told us that we'd go through our verification in a day and the number would be activated within a day at the max henceforth. So he asked for a total time of 48hours. One o[censored]s got our SIM activated within 36 hours without verification while the others got their verification process done the next day. But surprisingly my verification has not been done even today and there is no sign of activation of my number even on the 5th day. I have visited your Madhapur Vodafone store 3-4 times already and every time they just make promise me that my number would be activated before midnight but shockingly Nothing has happened till now! My phone number to be activated is [protected],Sim number H[protected] My present vodafone active number is [protected](delhi).

I spoke to your customer care executive today morning and she said that my number got activated last night and that i should check my handset for errors. I change the handset and there was no sign of activation yet. I call up the Customer Care again and this time someone else was online and this person tells me that my number is not active yet! What is going on in your own customer care centres?? I have been fooled around from the past 3 days that my number would be activated in the next four hours and there has been no communication from your store end. Every time i have walked in to your stores and called up your customer care executives but never the same has been done from your end while it is in your policy that if the number is not active within 48 hours, in case of such issues you will be notified regarding the error.

At this point, I would also like to bring in a case of another friend who got the Vodafone postpaid sim from WIPRO office and his sim got activated the same Night! His number is [protected] and i have given the same documents as everyone has. May i know what is causing all this nonsense with my number from the past 5 days? Why am i suffering from your system errors of Caf numbers? I want my number to be activated As soon as possible or i suggest vodafone to pay penalty for the extra roaming amount of 3 days that i have had to pay due to their errors!

Here, i'd also like to point at the lack o[censored]pdated knowledge of your executives at the Vodafone store, Madhpaur. On the first visit, at the service desk we asked for a CUG plan for Wipro that suits our STD calling demand and he offered us a SINGLE plan of Rs 249. I asked him if the plan of Rs 199 also had STD minutes(as i had heard from my friends that it also had STD minutes) he out-rightly refused and said the only plan having STD + Local mins is Rs 249 plan with 800 calling mins free. After a day, we discover that the plan for 199 actually has STD minutes and everyone at your Vodafone Store, Madhapur was rather surprised being updated as they had no knowledge about it. After confirming on 2-3 phone calls he came to a conclusion that Rs 199 plan does have STD mins.
In the past 4 years of vodafone i have never faced such a deplorable services and indeed it has indented the trust of your loyal customer.