[Resolved]  Vodafone — False information & wrong practice of selling

Address:

Mumbai Suburban, Maharashtra

Hi,

This is in reference to the Mobile # [protected]. I got a call from vodafone offering to port to vodafone from tata docomo & was offered a very nice plan, where I was told I will get 1 GB internet for first 3 months for free also I can switch to Blackberry plan for just Rs. 399.00 every month & now after 2 months when I was trying to switch to BBm plan they are asking to take a plan of rs. 599 for first 3 months & then switch to Rs. 399 plan which is a misleading information.

After I switched to Vodafone I spoke to some agent in Vodafone who informed me that the billing cycle is 7th of every month & data cycle is 16th of every month so my data will be calculated from 16th of every month. Accordingly I set my data cycle on the phone that is starting from 16th of current month & ending on 15th of next month. To my surprise Vodafone started calculating data from 7th of every month instead of 16th, which is not in line with the cycle I was informed due to which I have been charged almost Rs. 1600/- which is not acceptable. Due to a mistake from Vodafone's end I have been charged Rs. 1600/-.

First the sales person provided incorrect information about the blackberry plan & after porting the customer service representative also gave incorrect info because of which I set a wrong month cycle on my phone & got charged.

I had been using internet services previously with Tata Docomo & had never crossed 1GB mark. Since this is Vodafone's error so requesting Vodafone to reverse these charges. Had it been my mistake I would have happily paid the charges.

I just earn Rs. 20000 a month & Rs. 1600/- is not a small amount for me. I have paid the bill so that my services are not affected.

Requesting the Consumer Complaints authorities to help me get my money back.