Vodafone — fooling for offer and helpline giving wrong information

Address:

Mumbai City, Maharashtra

this is what i had gone through all the days, on saturday i bought lumia 820 and vodfaone offer was written on back of the box too andnow vodafone is saying service over and in its own website https://www.vodafone.in/phones/pages/nokia_overview.aspx?pid=172&cid=mum the offer is mentioned 30 april 2013, and 198 help person say 31 march 2013 the offer ended, vodafone is cheating now not to give the service and from tuesday i have been forced to call them mail them and visit their stores, all below i mailed them to their each officer but no on is replying me correctly, on wednesday +[protected] this number call i got yesterday at 11.13 and that person told me he will call back in 24 hrs now why didnt he call its 11.56 now, i need compensation now what trouble i had gone through because of vodafone,
Welcome to Vodafone Chat !
Thank you for your patience, a Vodafone Service Desk Agent is now available.
{Kalpesh} Good Afternoon. You are chatting with Kalpesh. How may I help you?
{Kalpesh} Hello sir, how may I assist you?
{jignesh nagda} i want to know about my complaint
{Kalpesh} I will definitely help you with it.
{Kalpesh} May I know the complaint number please?
{jignesh nagda} what about my answer now its 24 hrs over still i didnt call from ur side +[protected] this number call i got yesterday at 11.13 and that person told me he will call back in 24 hrs now why didnt he call its 11.56 now
{Kalpesh} I regret the inconvenience caused to you.
{Kalpesh} Are you inquiring for the same number: 98201*****
{jignesh nagda} ya
{Kalpesh} Let me go through your account.
{jignesh nagda} i mailed to nodal and all but no one is replying, what cheating is going on can u tell me
{Kalpesh} May I please place the chat on hold, while I retrieve this information for you?
{jignesh nagda} ok
{Kalpesh} Thank you for your permission.
{Kalpesh} Thank you for your patience.
{Kalpesh} Before proceeding further for the security verification of your account, may I know your-
1) Date of Birth and
2) Alternate number as registered with us?
{jignesh nagda} 7 *****
{jignesh nagda} 21*****
{Kalpesh}
Thank you for providing the details.
{Kalpesh} Be rest assured sir, your complaint is still open and our team will investigating on the same and you will get revert by 15-Apr-13 11:16:35 with resolution.
{Kalpesh} Our team will again call back you by 15-Apr-13 11:16:35 with resolution for your complaint.
{jignesh nagda} boss i m not waiting till 15 april
{jignesh nagda} check oput ur website now
{jignesh nagda} https://www.vodafone.in/phones/pages/nokia_overview.aspx?pid=172&cid=mum
{jignesh nagda} see the offer is given and i m not getting it why for what the hell kind of reasons,
{jignesh nagda} topday i want answer or i m going to vodafone store and will demand every answer why vodafone is foolingnow
{Kalpesh} Okay.
{jignesh nagda}
i bought lumia 820 on 6 april 8.30 pm and on sunday one person confirmed me it will be activated by tuesday
{Kalpesh} Kindly be online till I confirm.
{jignesh nagda} than till now why it is not activated
{Kalpesh} May I please place the chat on hold, while I retrieve this information for you?
{Kalpesh} Thank you for your patience.
{Kalpesh} Sir, as per the complaint our team is working on the same and the issue will be resolved by 15-Apr-13 11:16:35
{jignesh nagda} why all this harrasment to me, if today i m not getting any answer than i want concession, calling at help line, wasting my time and now i have to leave my work and will forcely go to vodafone store, my days payment will be cut and who is going to pay for all this, this is very very bad service,
{Kalpesh} Sir, as per the complaint our team is working on the same and the issue will be resolved by 15-Apr-13 11:16:35
{jignesh nagda} i m going out on 13 april and i[censored] call me i will on roaming will u pay the roaming charges
{jignesh nagda} i want it today and today itself, or i m making a police complaint or u give me refund for all this day calling and wasting time wwith u as u gave offer and not giving it
{Kalpesh} Then you need to visit the Vodafone store only if you want the resolution today.
{Kalpesh} Thank you for contacting Vodafone web-chat. Have a nice day.
{jignesh nagda} is vodafone going to pay for all this days from tuesdays till now , if we get late in paying our bill u charge dues on this now vodafone is delaying the service,
The Vodafone Service Desk Agent has left.

why did this person closed chat directly as i was writing to him what is this, is this the manner o[censored]r happy to help, is this way vodafone happy to help by directly going back not answering till the customer is online or talking with him

WHAT KIND OF SERVICE IS THIS i[censored] cant answer than for what all this help line and chat and all, why is vodafone making fool to us, today i m going to vodafone store and fight there and will shout in all people what fool these vodafone is making of people , this is totally hell kind of service u all r providing us, i want compensation for these days i got harrashed through ur unmannared peoples, i will raise this complaint now to dot and TRAI also , all these suffering i gone through, why is the offer given on website is not activated,

check out these referance number these people who talked with me gave all wrong informaation to me,
59338496 sandip mourya this person gave me wrong referance number,
[protected] farha
these people say that scheme is over on 31st and than why ur vodafone website is saying 30 april 2013, what kind of fool r u all making us, i have pasted the link o[censored]r own website, and now ur person saying 15th april i have to wait for what, why this cheating, if vodafone is not able to give the service than ok give me compensation now for all these day i have suffered

or i want it to be done today itself on thursday itlself

all these chat and number i will mail to TRAI and dot and consumer complaint, what type of fool is vodafone making to customers
Nokia Lumia 820
Rs 26902
Terms & Conditions: click here

2GB 3G per month for 3 months. For Punjab & Orissa, 2G data will be offered instead of 3G. Offer Valid till 30thApr'13