[Resolved] Vodafone — [protected]@RS125 Fraud schemes while buy on vodafone mobile app | |
Dear Sir,
i am customer belongs to vodafone network. I am using Samsung Phone and installed vodafone application. By the of that application , i used to recharge my GPRS / 3G / talk time whenever i need. On[protected] , There is a plan([protected]@RS125 ) i selected from vodafone app in "Best Offers ". If you recharge Rs 249 via online , You could have following benefits. "Enjoy 1 GB Of 3G Browing! Market Price : Rs 249 Your Price : 125 Rental Discount :Rs 96.61Tax : Rs27.4 FREE MB valid for30 Days ". This is the actual description on the web application while we start to buy. I activated the plan via Online Money Transfer , as per the Plan i received 1GB of 3G data to my data account as well as Rs 96.61 Rental discount added to my original talk time. Then after few weeks , on[protected] , i bought the same plan one more time. This time i received 1GB of 3G Data alone without the rental Benefits (Rs : 96.61 not added into my talk time) . I talked to vodafone customer care 5 times ,no one responding properly. All the nodal and appelleate number in vodafone website redirect to same customer care or showing busy. i sent screenshots / proofs of evidence to vodafone chennai customer care / tamilnadu vodafone nodal /appellate , no one responded. You could see the screenshots of transaction happened in[protected] correctly and cheated amount on[protected]. Please help me to get back my amount Rs 96.61. Customer care and nodal officers totally irresponsive about my complaints. They try to cheat me.
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Complaint marked as Resolved
As much involvement of consumer complaints, the nodal person and @velindia resolved my complaint.the real effort of consumer complaints appreciated.after filing, the nodal called me, put back my rental discount Rs 125 to my account. Really appreciate vel India effort. Thanks lot. Verified Support Sep 15, 2013 Vodafone India Customer Care's response Hello Samuel, We appreciate your time on the call. Trust we were able to address your concern related to data service. Please dial *141# to check the balance details. Regards, Vodafone Customer Care. | |
 3 Comments | |
Comments
Nodal/Customer Care Mail Sent evidence. No response (screen shot attached). Only auto acknowledgment is coming. Nodal Number called Multiple Times evidence. i have called more than ([protected]) ([protected]) 16 times a day (Screen shot attached)
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Reply
Finally due to the involvement of Consumer Complaints, vodafone resolved my issue.
********************************************************************************...⇄
Dear Mr. Rosan,
Thank you for your email dated 12/09/13 regarding the concern raised for your mobile number [protected].
At the outset we regret for the inconvenience caused in this regard.
As per the complaint sr [protected], 3G pack of 249 with 1GB free benefit and extra talk time of Rs.123/- has been credited back to your number on 13/09/13.
We have noted your feedback in relation Vodafone services to we assure you that this is not reflective of our approach to customer service and we regret the inconvenience caused inadvertently. We will take necessary action to avoid such instances in the future.
Kindly find the docket number for your reference[protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
********************************************************************************...⇄
Dear Mr. Rosan,
Thank you for your email dated 12/09/13 regarding the concern raised for your mobile number [protected].
At the outset we regret for the inconvenience caused in this regard.
As per the complaint sr [protected], 3G pack of 249 with 1GB free benefit and extra talk time of Rs.123/- has been credited back to your number on 13/09/13.
We have noted your feedback in relation Vodafone services to we assure you that this is not reflective of our approach to customer service and we regret the inconvenience caused inadvertently. We will take necessary action to avoid such instances in the future.
Kindly find the docket number for your reference[protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Finally due to involvement of consumer complaints, vodafone return back my amount. Rs 125
Dear Mr. Rosan,
Thank you for your email dated 12/09/13 regarding the concern raised for your mobile number [protected].
At the outset we regret for the inconvenience caused in this regard.
As per the complaint sr [protected], 3G pack of 249 with 1GB free benefit and extra talk time of Rs.123/- has been credited back to your number on 13/09/13.
We have noted your feedback in relation Vodafone services to we assure you that this is not reflective of our approach to customer service and we regret the inconvenience caused inadvertently. We will take necessary action to avoid such instances in the future.
Kindly find the docket number for your reference[protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
![]()
Dear Mr. Rosan,
Thank you for your email dated 12/09/13 regarding the concern raised for your mobile number [protected].
At the outset we regret for the inconvenience caused in this regard.
As per the complaint sr [protected], 3G pack of 249 with 1GB free benefit and extra talk time of Rs.123/- has been credited back to your number on 13/09/13.
We have noted your feedback in relation Vodafone services to we assure you that this is not reflective of our approach to customer service and we regret the inconvenience caused inadvertently. We will take necessary action to avoid such instances in the future.
Kindly find the docket number for your reference[protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
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