[Resolved]  Vodafone — Grieving & Harassed Vodafone Customer

Address:

Ghaziabad, Uttar Pradesh

I am a suffering Vodafone customer. I applied for MNP and my number was duly ported but after two days of porting my services were cut off without any prior notification.

The reason given to me was that address verification was not successful, and that was because I have recently shifted my home during the time number was being ported.

I have been to two Vodafone stores (Noida & Indirapuram) five times but every single time I get to hear new document requirements and the documents I bring are rejected. Every single representative tells a different story.

As I have recently shifted, no bills or address proofs are available to me. But still I went to BSNL office to get an advance bill for my landline phone so that I can submit it to Vodafone but that was also not accepted by the representatives as the bill was in the name of my father.

Then I was asked to bring my company's ID card and address on official letterhead along with a copy of my passport. My company does not issue ID cards therefore I was asked to bring Salary slip. When I bought these documents, these were rejected on two grounds

1. Company ID is required (even though I was asked to bring salary slip)
2. Letterhead is not colored and on bonded paper (RIDICULOUS, my company issues letterhead on plain A4 paper)

None of the employees at the Vodafone stores have any knowledge of the procedures or requirements whatsoever. At the Noida Sector 18 store, Dheeraj & Richa handled my case and continuously misguided me. Finally, I went to see store manager Sangeeta, who rejected the company letterhead based on the ridiculous reasoning mentioned above. Any documents in the name of my father were rejected even though I stressed over and over that BLOOD RELATION documents are accepted even by the government of India.

So, all in all my service is still blocked and my number is out of service. I am using that number from almost 4 years and switching to Vodafone was my biggest adult life mistake ever as the inconvenience I am facing cannot be described in words. I have even paid a security amount of Rs. 250.

No customer care employee or vodafone store employee is being able to help me.

I do not recommend Vodafone to anybody.