[Resolved]  Vodafone — Complain for infructuous billing and misbehavior by Vodafone Executive

Address:

Kamrup, Assam

Hemang Trivedi
CS- Head, Assam & NE
For Vodafone Essar Ltd
Vodafone Essar Spacetel Limited
Agni Shanti Business Park, Opp AGP Office
GNB Road, Ambari, Guwahati-781001, India


Dear Sir,

I had taken a Vodafone Postpaid Connection([protected]) on 10th March, 2010. On activation of the connection I had Blackberry connection(Plan-Rs 249) activated on my phone number on 13th March, 2010. At the time of taking the Blackberry Plan, I was mis-sold the plan stating that I need to pay only Rs 249 for sending and receiving the mails. After using the Blackberry Plan for 2 days, I found that my bill has exceeded Rs. 600. When I spoke to the customer care on (111) , I found that I was using the plan where I was being charged for /Kbps download. After that I had kept my cell on switch off mode till date. On 29th March, 2010, I visited the Vodafone Store, G.S Road, Guwahati for de-activation of my Blackberry Plan and my cell connection. On that day I was offered a new Blackberry Plan of Rs. 899 (Unlimited) which I reluctantly accepted. Today[protected] I received an sms stating my connection has been debarred because I have exceeded my credit limit. To my utter surprise I found my bill to be Rs.1146. Today in the afternoon I went to the Vodafone Store, G.S Road, Guwahat, for de-activation of my phone number and Blackberry Plan. The executive Geetika Deka mis-behaved with me in your Vodafone store and she tore-off the de-activation application form submitted by me in my presence. Is this the way you resolve customer queries? Your advertisements always speaks of "HAPPY TO HELP" but thats what Vodafone lacks. I am totally pissed off by the filthy behavior of Geetika Deka. She is the person who mis-sold the Blackberry Plan. Since she has exposed herself, and her conduct is unbecoming. This email be treated as an application for de-activation of Blackberry Plan and Vodafone connection. I have already paid an advance of Rs.500 at the time of taking connection and I am only liable to pay an additional amount of Rs.100 after adjustment of advance Rs.500, and please ensure my Blackberry Plan and my connection gets de-activated today[protected]. Since I had kept my phone in switch off mode and have not used it, I will not entertain any further financial liability. This mail be treated as a Disconnection as well as Legal Notice and I am deeply shocked of the experience with Vodafone.


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Regards
Sujoy Dhar
rmoS Co Pvt Ltd