[Resolved] Vodafone — Wrong gprs charges billed | |||
Dear sir, Myself, arpan jindal, residing in pune, maharashtra. i am user of vodafone service, postpaid no. [protected] I have sent a request for gprs activation through sms as per the guidelines given on the website for postpaid customers. Url - http://www.vodafone.in/internet/pages/vodafonemobileconnect_mah.aspx?cid=mah And i have received a confirmation sms through sms for activation within 24 hours. After 24 hours when i used gprs service, my outstanding reached around rs. 3500/-. I am compalint in this regard through email and regularly taking the follow-up via email, visiting vodafone store & calling customer care. but they refused that i have not sent any kind of request for gprs activation on such date, even after showed the sms to them on vodafone store. There are two facts that : 1. when i have sent a request for gprs activation through sms, as per the guidelines given on your website, and the service is not activated is not my fault. 2. when my credit limit is only rs.1000/- then how the outstanding crossed rs.3500/-. Pls register my complaint against vodafone, maharashtra and do needful to re-imburse my amount. Thanks & regards, Arpan jindal Engineer - manufacturing services John deere technology centre india pvt ltd. Tower no. 14, magarpatta city, hadapsar, pune-411028 Contact no. +91 [protected], [protected] Email id: arpan. [protected]@rediffmail.com, arpan. [protected]@gmail.com Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Nov 09, 2011 Vodafone India Customer Care's response Hello Arpan, Thanks for writing to us. Please note that you've been charged as per the usage done on your handset. We've sent you an email with all the details. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Maharashtra & Goa | |||
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