[Resolved]  Vodafone — Highly Inflated bill by Vodafone

Address:

Thane, Maharashtra

Hi,
I'm from Mumbai. My number is [protected]. I have a blackberry phone on which I have activated the basic internet plan of Rs 299. As per this plan, I get unlimited bbm, yahoo chat, gmail chat, emails. This plan however does not have any internet browsing. Some weeks back, Vodafone had a change of its scheme whereby even the unlimited internet browsing was added to this basic plan of Rs 299.
When I saw my latest bill, I was horrified to see a bill of Rs 3500 as against my normal bill of Rs 700-1000. On asked I was being told that I had used internet Vodafone live instead of the normal browser and that whenever I use internet on my blackberry phone, there is an option which asks whether I want to use the Vodafone live browser or the normal browser. Such a thing however does not exist in any browser.
I made a complaint to the customer care guys at Vodafone, who as usual were clueless as to what's going on and kept coming up with flimsy excuses. Upon sending them a written complaint via email, after few days I got a mail saying that the charges were logical! I was even told that I had downloaded videos because of which the bill amount went up high. This is utterly rubbish as I had not downloaded any videos whatsoever. No other explanation was offered. The mail even said that the vodafone guys had tried to call me but my voice was inaudible. This is false and misleading especially since I did not get any calls from any Vodafone numbers.
I'm clearly disgusted at the pathetic level of service provided by Vodafone, much less the resolution to our complaints. No one tried to call me and offer any explanation. What makes me all the more upset is the fact I'm not the only one who is getting such inflated bills. Apparently lot of others are getting the same excess amount under the name of the "299" plan!!!
At a time when telecom service providers are fighting over each other to retain customers, I find it difficult to believe that Vodafone is resorting to such unfair practices to let go of its customers. If the concerned authorities do not address this issue, I will be forced to end my 10 year relationship with the company and will even urge others to do the same.