[Resolved]  Vodafone — Huge Billing

Address: Pune, Maharashtra

Please find below communications.

1) From me to Vodafone -

Dear Sir,

This is not at all a customer care, as I am talking about my Data usage plan which is 600 MB free and you are explaining about my credit limit is not exceeded. This is ridiculous.
You have started to intimate GPRS users about their data since 25th Sept 2012 and my billing falls before this date. Means you failed to intimate me about my data usage, which caused excess data usage. So intimating of extra data usage responsibility lies with you.

With this answer I will be going to stop your services.

Also would try to seek some legal help if I can get out of this. Thanks a lot for your help and all the best for such a bad services.

Thanks and Regards,

Anil Patil
[protected]

From: Vodafone Care [mailto:corpcare.[protected]@vodafone.com]
Sent: October 10, 2012 3:10 PM
To: Patil, Anil
Subject: Regarding bill clarification for your Vodafone mobile number [REF:[protected]]

Dear Mr. Patil,

Thank you for your e-mail dated 08/10/2012 regarding bill clarification for your Vodafone mobile number [protected].

At the outset we regret the inconvenience caused to you in this regard.
We tried to get in touch with you on your Vodafone numbers [protected] and [protected] but we are unable to do so as the number was not reachable.
With regard to your concern, we wish to inform you that, as per feedback received from our billing team, you have been charged correctly against Vodafone mobile connect usage. Hence, we are not in position to pass any credit towards the same.

Further, we also confirm that credit limit is assigned to you is Rs.9000/- and you have not exceeds your credit limit. Hence, no SMS reminder has been sent to you regarding excess usage of your data.

Should you need further assistance, do call or e-mail us. We will do our best to help you.


Happy to help,

Rajesh Chavan
Vodafone Care

Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests: 198 (toll free)
Fax number :[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: anil.[protected]@wartsila.com
Sent: 08-Oct-2012 13:47:49
To: corpcare.[protected]@vodafone.com
Subject: Complaint about not intimation of data usage resulting in huge billing - [protected]
Hi,

I have two corporate Vodfone numbers as [protected] and [protected].

This is regarding the huge billing for no. [protected].

This is unfortunate that no one has intimated me that my data usage has gone beyond limit and will charge huge amount. My normal billing is around Rs. 300 to 400 Per month including data usage. But last month Bill is Rs.6733.

Can you imagine that its 20 times more that to just half MB extra usage which has never been informed.

As it not intimated to me about extra usage I would request you to waive off this extra charges.

If it?s not going to happen then I need to stop your service and should go to with other mobile service providers. Kindly do the needful.

Thanks and Regards,

Anil Patil