Vodafone India Complaints & Reviews

Vodafone — Activated two services fraudulently

Dear Sir,
I am a Customer of VODAFONE co ltd from Sept,2005 even I have been using the same number since sept,2005 when it was HUTCH. The company has cheated me many times but i never lodged any complaint.but recently It has touched the hight. On[protected] I got a missed call on my mobile number: [protected] from the number: [protected] and I called back on same and a girl talked to me. Actually It was a number to register chat service. after sometime I got an sms that my chat service will be activated shortly and they activated the same. I was charged rupees 30 for it.Its very Cheap which damages my right to live with reputation. After few days on[protected] and[protected] Internet service was activated for 4 days on the rent of 21 each. Now my reputation is damaged and I have been harrased. I am a lawyer practicing at hon'ble HIGH COURT of PUNJAB & HARYANA. Even being a lawyer I have yet not sued the company as I have used the services of this Company. But I request You to please look into it and direct the companies to stop harrasing and chreatig the people.Please do the needfull and take it seriously. If you need any co-operation in this regard I commit to stand with you. Please revert if it is possible.
I shall be highly thankful to you for this.

Complainant:
Mohit
S/o Surinder Bhardwaj
B IX- 686, New Santokhpura
Jalandhar City. (Punjab)
[protected]
email ID: [protected]@yahoo.com

so madam got remedy but charges previously wrongly billed wil nt b refunded...
so b careful next time. refuse all and any c.care mkt calls, and do RECORD ALL CONVERSATION TO 198 OR 111 as dey do

Till date no action has been taken by the Vodafone authority. TRAI should act.

Hi, I am sending a copy of the letter I have sent to Vodafone for the mis information given to me for the last 6-7 months I have spoken to different representatives & have escalated it the Nodal officer, but nothing has been dobe about it-

"Hi,

My name is Harish J.

I have a post paid connection ( Corporate Account- 3globalservices) with you-My Mobile no is [protected].

I would like to highlight a case of misinformation provided by your customer care department.

I had set up DDI in the month of September wanting to avail the promotional offer - Rs.50 credit for the next 6 months.It was setup through ICICI Bank.

My account with Vodafone was in credit then as had moved from PrePay.

I had deposited cash of Rs.1000 in the account in October ( not sure about the date/month), which meant no money would be taken out from my bank account until the credit gets adjusted against the bills.

I had spoken to one of your Customer care representative in October to know the Reason the Rs.50 was not applied on my bills, I was informed that it would be applied once the money is taken from my bank account. In other words, the moment the credit gets over & money would be taken out via DDI . Also he/she confirmed that the 6 months would start from the day the money is debited from my bank account-


Now, when eventually the money has been taken from bank account, I Spoke to one of the Supervisor (Jagdish Thakker) on 11.04.09 who initially wanted me to wait for the bill to be generated & later when I called back on 13.04.09, confirmed that the scheme was only applicable for the 1st 6 months & that I am not eligible as I have completed 6 months from the day the DDI was setup.


I clearly pointed out what I was informed earlier. He just apologized & kept on saying that nothing can be done.


I had also spoken to someone by the name- Ronak Shah on 11.04.09 once I finished the escalation call with Jagdish Thakker to confirm if the information given was correct. Even Ronak Shah confirmed that the 6 months would start from the day the money is debited from my bank account-& said that the bill needs to be recalculated so that they can apply the credit.

The worst part was when I Spoke to Jagdish Thakker on 13.04.09. He agreed with the fact that I was misinformed & advised me to write to Vodafone as it was nothing that he can do from the CC.

I am really annoyed with the standard of Customer Service Experience that Vodafone is providing.

Please look into this as I have made up my mind to cancel the DDI.

I am Serious as I am waiting for MNP (Port in/out) to come into India, as we are would be the first ones to leave Vodafone. I am saying this on the basis of my past experience & it has got to nothing to do with this Experience..


If I was informed that the DDI offer would be only for 6 months, I would not have kept the DDI on the account for 7-8 months.

I have been with Hutch / Vodafone for the last 6 yrs since I took this no & had a number of such experiences.

Please reply to this on an urgent basis or else I will have to escalate this further.

Awaiting for a quick response.

Regards,

Harish J
([protected]) "

Hi,

My name is Kunal M.

I have a post paid connection with you-My Mobile no is [protected].
I have taken plan for brousing for my blackberry 8310 curve.
but from 15 days the incoming and outgoing mail is not responding.
so please activate it urgently otherwise tell what is the problem.

Awaiting for a quick response.

Regards,
Mr Kunal

While leaving India (Pune) on 13 March 2010 for Netherlands, I called the Vodafone Helpdesk on 111 to activate my international roaming. The guy who atttended my call advised it is already activated. I categorically told him it could not be as I had never made any request for International roaming and to check again but he kept confirming it is activated. He was also kind enough to provide me details of charges for calls and messaging while on roaming.

However, when I arrived at Amsterdam, I did not find any network on my mobile even after changing the SP to Vodafone - Netherlands.

I today visited their website and logged on to my account and was quite bewildered to see that my international roaming is not activated. I'm based at a far off place from the city and I had a lot of iinconvenience reaching to my family.

I really don't understand how they could go wrong with such simple information leading to unwarrranted problems for people especially in a foreign country..

Not really impressed but that's how they do it and don't want their services anymore as I've made other arrrangements..

Hi Haider,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yfymtv8 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone asked me to submit the documents for re-verification. It also mentioned that the required documents can be scanned and send to the given vodafone mail id. Which i did.

But after that also they disconnected my phone no.. When i contacted the customer care, representative informed me that i have to submit the required documents, even though i told him that i received the mail from vodafone, stating that the document can be scanned and sent( which i did), then also he was not listing and informed me that i have to submit it in person or vodafone representative will collect them from me. This all will take around 48 hrs.

Vodafone never informed that they are going to disable my number. This is really pathetic condition for the service provider like Vodafone. Now i have to stay disconnected for 2 days atleast or have to again submit the documents in person.

If Vodafone doesn't accept the documents online then why they mailed like that??

c ur probs gts solvd. or els spk 2 c.care and record speech, den write 2 v.fone care o[censored]r area, escalate 2 nodal and still prob nt solvd wit copies of abov said mails nd voice records go 2 consumer civil court alongwith FIR in police u/s IPC 408, 415 nd 420.

First u shud nt hav bought a vodafone dongle. Haier or any other brand in mkt wil wrk beter dan v.fone dongl. Den just activate 2g/3g over fone-198 or pay relevant amt at store 2 activate.
Fr code settings call c.care, first dey wil refuse i[censored] use othr brand den on consistent insistence dey wil give d code.

Now spk 2 c.care get sr.no. den write 2 c.[protected]@vodafone.in, escalate it 2 nodal.
If problm is still nt solvd...? den hire a lawyer and file case in police and court on c.care and nodal of vodafne.

see and hope 2 gt good...?

vodafone mobie — discrepancy in monthly bill

dear sir/madam
my mobile no[protected] useing from last one year.In this month i recived massage from vodafone abt activate spotcombo pack.But i dont know wht is sportconbo pack.then i immdatily call to vadafone care abt this activation they and request for deactivate this pack they ask me they are unable to deactivate this pack and ask gives me number for deactivate this number but i try many times from my cell but not deactivare this pack.I ask to vadafone executive for waive my charges and i amil also at vodafonecare.pun but their is no revert by vadafone now i request you for waive my charges and deactivate my sportscombo pack also.I ask u clerly i never paid this amount to company i[censored] are unable to waive this amt then i disconect my connection.You will check my payment track.I never paid any late payment to vadafone.So plz solve my query as soon as possibel for any future discrepency.I shall thankful and oblige.

I MAIL to vodafone many times but they arenot giving any revert plz help me for sollution for my query
with regards
Rajdeep singh
[protected]

dear sir/madam
my mobile no[protected] useing from last 6 month. but now this is to inform you that i want to say that yesturday i talked with customer care about mahasms pack. he gave me information that no charges will be deducated from my account. but when i activate mahasms pack i have seen that Rs 30 vahe been charged for this scheme. you can listen our voice recording. pls give me my 30 Rs. i dont want any scheme...

plz help me for sollution for my query
with regards
deep singh
[protected]

Vodafone — Faulty Billing system

I was surprised when i was billed for dialling invalid number "[protected]" .

As per Vodafone Policy " the software will automatically refine the number to some 4 or 8 digit and will connect the call" and consumer will be charged for the service which he never utilised.

Normal process should have been " If any invalid number is dialled, it should give message to check the number dialled" but here it refines and connect the call and consumer is made to pay the bill.

Call center excutives are pathetics, they are like parrots repeating the same standard answers without using their dumb brains. And neither forwarding the complaint to the next level. Or may be next level is insensitive to the customers complaints.
Thanks
Prashant

the bill is too much high! i dont know how they calculate! but the billing system is definately wrong!

dear sir plz sent my monthly bill my no [protected]

Hello I mail you before this also My phone no is [protected] now i am again sending you this mail because i am very much disturbed from the behaviour of your coustmercare executive ramandeep using ph.no.[protected]. i would like to know that why she is taking very much interest in me. she called me on[protected] at 14-30p.m.and again ask for my bill payment then itold her that i had already paid a bill then she ask me that who pay your bill ireplied my husband and i cut the phone because i am a workig lay i am in my office at that time and busy in my work then she called me again from new no i.e.[protected] at 14:31 on[protected] but i did not attend the phone.She called me again at 15:30p.m.on same day when i attend the phone then she says MUGHE APNE HUSBAND KA PHONE NO DE DO KYUN KI APP PAYMENT TO KARTE NAHI HO AUR JHOOT BOLL RAHE HO MAIN KHUDH HI APP KE HUSBAND SE BAAT KARUNGE igave her my husbands no she called him on his phone no i.e.[protected] at 13:25p.m. agin she used an abuse word with my husband. Now i would like to know that what kind of training you are giving to your executivesare to teaching them how to speaks GALLIS WITH YOUR COUSTOMERS.and who is she to speak like this with my husband iam using this no the bill was panding or not is concered with me do you think that we are thefts we stolen some thing from your company i am using this phone from last three years nothing will happened like this first time i have seen this kind of persone working in customercare services Now come to the point i would like to know that whether you take an srtickt action against her as early as possible or i talk to my advocate he will handle this and take the further action because i am not going to stop here now against her misbehave because it will definately be happened with other coustomers also.

Vodafone — billing discrepancy

We hereby would like to inform you that we are using 14 no of corporate connection of vodafone tele service under talk plan CUG 199 M, we have found a big discrpancy in their billing, for our PH No -[protected] we were highly surprised, when in bill details we have seen in this phone No on 13-1-11 a call to phone no 56789 and duration 60 min and charges for the same Rs 360, In this connection we would like to state that aforesaid phone no is used only for incoming and outgoing calls and no facility is available in this no ,and we even don't want any facilities in this phone no like caller tune ,any type of alert etc , when we speak to their executive over phone that we never press this No 56789 and also don't know the usage of this No ,They said this is their value added service no ,we surely call for getting their service , whereas no service has been avail till date in this No.They are saying this call has come from our hand set and also said that if we press any key for few second then it will automatically transfer to vodafone no 56789 . If this type of thing has happend which is truly unfair in all respect.Hence we hereby request you please do the needful. Copy of mail is attached for your ready reference

Your kind co-operation in this regards is highly solicited.

With Best Regards
Krishna Saha Chowdhury
Ph. [protected]
[protected] Forwarded message[protected]
From: Sridhar Rao <Sridhar.[protected]@vodafone.com>
Date: Tue, Mar 1, 2011 at 11:37 AM
Subject: Billing Discrepancye-[protected] [REF:[protected]]
To: [protected]@balishthaetech.com


Dear Ms. Saha Choudhury,

We are in receipt of your e-mail dated 25/02/11 and 01/03/11, regarding reflection of call charges to 56789 for the number [protected].

As discussed, we have checked and found that charges towards call charges to 56789 on 13/01/11 at 18:57:34 of Rs. 360/- has been correctly raised in invoice dated 06/02/11. The first 14 digits of the handset/IMEI number used during the invoice period of 06/01/11 to 05/02/11 is [protected].

We sincerely regret our inability to process credit towards the usage done from your end.

The service registration number assigned for this correspondence is[protected].

For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.

Happy to help,

Tania Banerjee

On behalf of Sridhar Rao

Vodafone Care

Contact Numbers

For Enquiries: 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +91-([protected] or [protected])

E-mail:vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in




From: krishna saha choudhury [mailto:[protected]@balishthaetech.com]
Sent: Tuesday, March 01, 2011 10:55 AM
To: SRIDHAR RAO1 (KOL); DIPIKAMAJUMDAR1
Subject: Re: Billing Discrepancye

Dear Sir

If you have any further query please contact the undersigned.

Regds
Krishna
Ph no -[protected]




On Tue, Mar 1, 2011 at 10:50 AM, krishna saha choudhury <[protected]@balishthaetech.com> wrote:
Dear sir

With refer to our below mail , please note that as per your confirmation we have not received any mail from your end , after 2 working days.hence you are requested to see the matter, and please be treated this e-mail most urgent and important.

Regards
Krishna Saha Chowdhury
For Balishtha E tech Pvt Ltd

Copy to - TRAI

---- Forwarded message[protected]

From: krishna saha choudhury <[protected]@balishthaetech.com>
Date: Fri, Feb 25, 2011 at 11:19 AM
Subject: Billing Discrepancy
To: dipika.[protected]@vodafone.com, sridhar.[protected]@vodafone.com



Dear Sir

We hereby would like to inform you that we are using 14 no of corporate connection of your vodafone tele service under your talk plan CUG 199 M. Please note that we have found a big discrpancy in your billing, for our PH No -[protected] we were highly surprised when in your bill details we have seen in this phone No on 13-1-11 a call to phone no 56789 and duration 60 min and charges for the same Rs 360, This is not at all expected from a renown company like Vodafone.In this connection we would like to state that aforesaid phone no is used only for incoming and outgoing calls and no facility is available in this no ,and we even don't want any facilities in this phone no like caller tune ,any type of alert etc , hence you are requested to rectify your record and adjust the amount with next month billing.Expecting your prompt action in this matter.



Your kind co-operation in this regards is highly solicited.

With Best Regards
Krishna Saha Chowdhury
Ph. [protected]

Vodafone — Discrepancy in Bill

Hi,

I have sent the below mail at corporatecare.[protected]@vodafone.com since mine is a corporate connection but have'nt received any response from vodafone yet.Kindly update and please waive off the late payment charges as the mistake is at your end.

i checked my bill for mob no [protected] & and have found some discrepancy in my march bill.

As per my discussion with Shweta tiwari,vodafone executive, my advance rental plan was renewed without any monthly rental.Thereby my bill amount should have been USAGE CHARGES and tax i.e Rs 477.kindly correct the bill and let me know the final amount to be paid.|

Also,I am not able to view my bill for march month for mob no [protected].Can you please let me know the correct amount to be paid as i have renewed that plan as well and requested for annual rental waiver as my average bill is more than 500 per month for the last 1 year.

waiting for the response at the earliest.

Thanks,
Anshul
Mob no [protected]
[protected]

Hi,

Yesterday I had a talk to some Sandeep from Vodafone and he told me that some would be calling after that I did'nt receive any call.Inspite of asking several times regarding the Reference/complaint no he did'nt gave any.

My number is working and also it isvery hard to believe that since several days are are not able to contact both [protected] & [protected].

Please provide me a complaint no for the bill descrepancy ASAP so as to have a reference no whenever I call the customer care.

Thanks,
Anshul

Please call me on [protected] or [protected]

I have'nt received any call from vodafone yet...please rectify the error in the bill and let me know or else will need to go to consumer court.

HI,

I THINK YOU CAN GIVE ME A CALL IF YOU DO NOT WANT TO CONFIRM THE SAME ON E-MAIL.THIS ISSUE IS PENDING SINCE LONG AND IF IT IS NOT RECTIFIED ASAP, I WOULD NOT LIKE TO CONTINUE WITH VODAFONE.

I HAVE BEEN WRITING SEVERAL MAILS REGARDING THIS AND HAVE TOLD BEFORE THAT I DON'T HAVE ACCESS TO MY REGISTERED MAIL ID AND CALL ON MY MOBILE

I WANT THE IMMIDIATE ANSWER TO MY QUERIES BELOW :

1) GOT A CALL FROM SHWETA TIWARY(VODAFONE CUSTOMER CARE) THAT MY ADVANCE RENTAL PLAN WOULD BE CONTINUED WITHOUT ANY ANNUAL RENTAL AS MY AVERAGE BILLING IS MORE THAN 500/MONTH.I WOULD NOT LIKE TO RENEW THE PLAN IF YOU DO NOT CONFIRM THE SAME .

2) WAIVE OF THE MONTHLY RENTAL CHARGES AS MY ADVANCE RENTAL PLAN WAS VALID TILL 2ND APRIL AND HOW RENTAL WAS CHARGED FOR THAT.

MY NUMBERS ARE AS BELOW :
[protected]
[protected]

THIS IS MY LAST MAIL TO YOU OR ELSE WILL NOT LIKE TO RENEW THE PLAN

http://www.consumercomplaints.in/complaints/vodafone-c562694.html

I HAVE ALSO TLKED SEVERAL TIMES TO 111 BUT THEY REFUSED TO PROVIDE ANY REFERNCE/COMPLAINT NO.ALSO 111 DOES'NT STORE ANY INFO RELATED TO CORPORATE CONNECTIONS.

THANKS,
ANSHUL

I had risen complain against the Vodafone India for unnecessary charges they levied. After review the bill history they agreed to consider this in next bill of Vodafone (the reference for communication with Vodafone is Service Reference: [protected] [REF: [protected]]).


But still my bill is not updated and no amount deducted.
I am attaching the mail which justify that Vodafone accepted the fault.
But they have not taken appropriate action till now.

nw also do d same. record all call made 2 deir c.care, write mails 2 c.care, nodal, hav printouts of all mails. and file case in civil court in TORTS LAW fr 1 cr demage.

Last month bill was adjusted, but again this month they have charged my monthly charges more than proposed one.

My Post plan is 299 rental plan, but Vodafone charged 229 as a rent. also they have charged GPRS charge while againts the plan it should be 0 only

only u hv 2 do the needful. file a complaint in consumer court

any update frm v.fon...?

since vodafn has called u. lets c if anythin2229g hapens

Vodafone — Fraudulent Transaction from my bank account

Dear Sir,

I would like to bring into notice about same Fraudulant transactions of about Rs 27,018 from my Canara bank account in the name of Vodafone-Billdesk-Mumbai. evev i dont have any account with Vodafone. This transaction is a big surprise for me and at the same time I am higly disturbed with this loss.

It is my humble request to all to kindly help me regarding this fraud . I would also like to know the possibility of getting my money back

Regards

Meiyazhagan
Chennai,
91+[protected]
azhagan.[protected]@gmail.com

TATADOCOMO BILL DESK - MUMBAI IN — Fraudulant transcation from net banking to Vodafone billdesk

I don’t have any TATADOCOMO NUMBERS, but from my bank account [protected]-IDBI Bank-RATAN KUMAR, fraud payment was made to TATADOCOMO billdesk on dated 24/10/2012 & 26/10/2012.

Pls. help and do the needful from your end.

Transaction details are followings:

20 24/10/12 24/10/12 VISA-POS/TATADOCOMO BILLDESK MUMBAI IN DR Transfer 1,000.00
21 24/10/12 24/10/12 VISA-POS/TATADOCOMO BILLDESK MUMBAI IN DR Transfer 5,000.00
22 24/10/12 24/10/12 VISA-POS/TATADOCOMO BILLDESK MUMBAI IN DR Transfer 2,000.00
23 24/10/12 24/10/12 VISA-POS/TATADOCOMO BILLDESK MUMBAI IN DR Transfer 1,000.00
24 24/10/12 24/10/12 VISA-POS/TATADOCOMO BILLDESK MUMBAI IN DR Transfer 1,000.00
25 24/10/12 24/10/12 VISA-POS/TATADOCOMO BILLDESK MUMBAI IN DR Transfer 2,000.00
26 26/10/12 26/10/12 VISA-POS/MUMBAI ELECTRIC SUPPLY MUMBAI IN DR Transfer 1,160.92
27 26/10/12 26/10/12 VISA-POS/MUMBAI ELECTRIC SUPPLY MUMBAI IN DR Transfer 2,630.53
28 26/10/12 26/10/12 VISA-POS/MUMBAI ELECTRIC SUPPLY MUMBAI IN DR Transfer 3,288.42
29 26/10/12 26/10/12 VISA-POS/MUMBAI ELECTRIC SUPPLY MUMBAI IN DR Transfer 4,422.01

Pls. do the needful and stop these payments.

Regards,

Ratan Kumar
Contact No. = +91 [protected]

Phaa ... the amounts/month detected is too huge. what r u doing just sitting..? with d statement details go to d nearest police station and file a FIR against vodafone-Nodal o[censored]r state under IPC 408, 415 and 420. otherwise no money only dust.

usual trait. as said b4 no money only dust u wil gt.

I HAVE RECHARGE MY TATA DOCOMO NUMBER [protected] FOR RS. 150/- FROM CANARA BACK DEBIT CARD ON 25 OCT 12 AT 20H 25MTS AND 39 MINUTES. TRANSANCTION ID IS[protected]. AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT BUT BALANCE OF TALK TIME NOT RECEIVED IN MY MOBILE. REQUEST REFUND RS. 150/- TO MY BANK ACCOUNT OR SEND BALANCE TO MY MOBILE NUMBER.

any update...? dey wil try all tricks under deir sleev 2 loot u leaving nothing.

dear team

there was some deductions made by someone through ur company it arround 50000 plz do the needful its urgent

deepshikha
[protected]
[protected]@rediffmail.com

kindly stop the payment of pos22316851 txn#[protected] date[protected] beasause this person is fraud he has paid 2500rs from my account kindly cancell this order return money back in my account i have alreddy given fir in police

pos22316851 tax#[protected]kindly stop this order return amount in my account he fraud he made payment through my account i have alreddy given fir in police


jayanta kumar sahu [protected] odisha

Noway u wil gt ur number. File a case on vodafone Nodal in police and competent courts.
Or u may be asked 2 take post-paid to offer/reactivate dat no. ..

wel no use still complaining go and file a case in consumer court claiming compensation of 50, 000Rs.

Vodafone — Deducting Money illegally

I Have 2 vodafone numbers :-
[protected]
[protected]
They Are wrongly deducting my balance for waste services like miss call alert and news and jokes etc.
i Am a 70 year old citizen.i Use the phone to contact my sons and they deduct balance wrongly because i always recharge Rs 333 .please Help

Thank you for your support.I got my money back

Dear Vodafone Customer Service,

I cannot expose my contact number. All I need from you is, refrain from making such automated voice call not only for me but also for other customers. I have many friends with this same complaint against Vodafone. Blocking such nusance call for me alone is not going to solve the problem. Everybody else need solution for this problem too. Please take necessary action.

Thanks,
Bala

I'm still getting this annoying calls... they don't understand consumer's problem and providing solutions...

I received this call twice even today...
I'LL WAIT FOR COUPLE OF MORE DAYS AND THEN WILL THROW AWAY "VODAFONE SIM CARD" AS I'M PLANNING TO BUY AIRTEL SIM...

d execs wil only once again confirm their loot. Alternatively y dont u file a FIR on nodal-vodafone under IPC 408, 415 and 420. This wil giv u a betr result ..

Mobile Tower — remove the tower from my house

Dear sir

On my Roof, Two towers (2) are being installed. For Airtel & Vodafone both.
House add: 4 Shivaji Road, West Punjabi Bagh, New Delhi[protected]Behind C-65 Shivaji Park)

Full of vibration & harmful radiation. All the walls & window are vibrating. After Complaining so many times to the owner & the take care persons of the tower. They are not listening too it.

The passage area & the staircase of the roof. all that space has turned black and full of hand prints.

Is it allowed the towers too be installed in the residential areas????

Thanks Regards
Rachit Chawla
[protected]

Obviously, it is not at the interest of the owner cause he is making/minting enough money by allowing the service providers do so.
Till date there is no such regulation which will stop these installations in residential area. There are enough reports on how people are suffering with health hazards by staying close to these towers and i would suggest you to vacate the house and find a better place immediately at the interest of your family
- Sridevi Pasupuleti

Dear sir

On my Roof, Two towers (2) are being installed. For Airtel & Vodafone both.
House add: 4 Shivaji Road, West Punjabi Bagh, New Delhi[protected]Behind C-65 Shivaji Park)

Full of vibration & harmful radiation. All the walls & window are vibrating. After Complaining so many times to the owner & the take care persons of the tower. They are not listening too it.

The passage area & the staircase of the roof. all that space has turned black and full of hand prints.

Is it allowed the towers too be installed in the residential areas????

Thanks Regards
Rachit Chawla
[protected]

Dear Vodafone Customer Care

No one is picking up the phone at [protected] & vodafonecare.[protected]@vodafone.com
is not accepting my mail due to not having a vodafone no

Thanks Regards
Rachit Chawla

Dear Mr. Rakesh Ranga

My concern hasn't been resolved. You are just hiding with the complaint.

Can I Know what action have you taken and in what sense you have said that my complaint has been resolved?

Thanks Regards
Rachit Chawla
[protected]

Dear Sir,
We have 12 society but in one society they have installed the mobile tower And the duue date is in 16/12/11 it has been installed by MTNL dolphin. It is unfortunate that we have 4-5 residents suffering from cancer so we are all requesting the MTNL from Mira Road, Srishti II to remove the tower as early as possible.
Kindly do the needful at the earliest.
Thanks and regards,

none contacting u wil provide u solace, wil only compound and confirm miseries. goto consumercourt claim 25 k as demage

Nothing new. They disconnect and ask money in to reconnect. On analyzing your case you can file the following cases...
a. FIR in police under sections IPC 408, 415 and 420.on Nodal, and under IPC 499 and 500 on customer care store employees.
b. Consumer-court claiming faulty service as not deactivating services as instructed causing wrong billing and mind tension.
c. Approach civil court and file case under ToRts law claiming compensation of 1 cr Rs.

Vodafone — Unwanted service activation from VODAFONE.

Sir,
My Cell number is +91-[protected]. Im having this number from last year. Today (04th-OCT-2010) a message came from VODAFONE informing that Rs.21/- is deducted] from my account for internet pack. As i didnt post any kind of request to activate this "Internet packLast month, VODAFONE charge me for "Voice Chat" which I also didnt gave any request to activate. Again n again VODAFONE is harssing me by doing this kind cheap things. Its my humble request to take an serious action against this.
Hoping for a quick responce.
AMANJOT SINGH
+91-[protected]

I am vodafone costumer my mobile number is [protected]. Today, i got a call but somehow i could not attend the call. then i called the same number to identify then it was vodafone call then they send me sms your star talk service has been activated. How is that possible without my permission vodafone is activating unwanted service on my number. Then they charged for this service amount was 15 /- rs.
As soon as possible return back my amount any how. Otherwise i will take an action against this unwanted service.
Reply me on classic.[protected]@gmail.com and return my talk amount as soon as possible.

Vodafone — Unwanted service

hi my number is [protected]. Today morning i received a sms informing that i have activated STAR TALK. which i did not.even i dont know what is that.then i deactivated sending an sms.After sometime i got a sms that i have been charged 15 rs as i have used star talk from morning 6 - 7 am. At that ime i was sleeping.First of all how this got activated and why did they charge for that. I did not send any request also. Please take immidiate action as i previously also faced this problem with vodafone when i was using a karnataka connection.Thanks in advance

SIR,

MY NAME IS DIPANKAR MY MOBILE NO-[protected] TOMORROW I GIVE MY EXAM I GET AN MESSAGE THAT YOU STARTED A BUSSINESS PACK IN YOUR MOBILE FIRSTLY THE COMPANY DEDUCTED SEVEN RUPPES IN MY MOBILE BALANCE AND THE I GOT ANOTHER MESSAGE THAT IS YOU HAVE TO DEACTIVATED YOUR SERVICE YOU HAVE TO SENT A MESSAGE TO CUSTOMER CARE I HAVE SENT A MESSAGE THEN WE GOT ANOTHER MESSAGE WE SEEN AND SHOCK THAT 7 RUPPES DEDUCTED IN MY MOBILE BALANCE I COMPLAINT TO VODAFONE CUSTOMER CARE BUT THEY GIVE NO RESPONSE PLS HELP ME AS SOON AS POSSIBLE

you have to definitely go to police of you area and file a FIR against Nodal of your state with the downloaded copies of emails sent and received.
Then go to consumer court with mail copies to claim refund with compensation.
Then file a suit in civil court under TORTS LAW to claim compensation of Rs.1crore..

shocking no reply frm v.fone till nw. send mail stating u wil sue v.fon in court if nt responde in 3 days

Idea — Charging on SMS on 16th October

Idea had charged 1rupee/sms on 16th October giving wrong information before.
When I called to 150 before, 16th October wasn't there in the recorded message.
And even I had checked in *121#, even there 16th wasn't there.
It is very ridiculous to deduct 1rupee for the discounted messages on 16th.
As we all know Diwali is celebrated on 17th, 18th and 19th.

Moreover by providing wrong information Idea cheated me and I don't know how many customers are affected by this.

I want Idea to reimburse the deducted amount for me.
I urge Idea not to provide wrong information like this in future.

The executives will always act as if they don't know of the scheme. It is their training. Unlawful charging, by not clearly announcing the charges clearly hiding 90% and saying only 120% of the details is usual and best known tactics of Vodafone. Then they will drain your balance and even after finding and reporting they fail to take not. Finally they will also not deactivate the unwanted service despite several requests.

For this you go with the evidence of your request to deactivate to your nearest police station and lodge a FIR on Nodal of your state without which your problem will not end.

even i m facing the same problem .. i hav just rechrd with the 89 msg card.. vodafone is charging re 1 per sms after sendng 100 sms per day ...m facing too much of problem .. pls help me wat to do ... i hv calld d customer care n dey r sayng dat no free msgs will b allowed after 100 sms per day ..

u can also try to rechrg wid another 89 msg crd so u will get 200 free sms per day wid 2 msg crds

FILE A FIR UNDER IOC 408, 415 AND 420 FOR LYING, DECEIT AND CHEATING IN YOUR NEAREST POLICE STATION AGAINST YOUR State-nodal IMD.

m also facing the same problem...please tell what to do now...m facing a gr8 problem due to this...

My vodafone number is [protected]
I am suspecting that i sent more than 100 sms'es today and now i am getting charged for sending sms'es

I would like to know that why is vodafone acting so cheap.
can't they send any SMS stating that the daily free 100 sms have been used
And in the FIRST PLACE why charge customers after 100 sms without making any formal announcement for the same?

I would like people to take a stand here and file a case against vodafone..

I am also facing the same problem.Vodafone is doing whatever they feel like.This is complete injustice.

RITU MEENA
[protected]

thankyou Vodafone for getting in touch with me and providing the desired information .thankyou

Vodafone — guidance

my number is [protected] i simlpy want if want 2 see my bill outstanding in inter net how i will
get d information. pl reply on my mail id only. do not talk on my number please,

thank u

Vodafone — mis guidence

my vodafone no is [protected] i was mis guided my a customer care executive on inquiry of world calling card of 375 rs.he told there normal charge of 75 paise per min of a std call but it is 1.75rs

idea post paid plan 199 — Matter of inconvenience

Sir, it's been 5 days and yet now my new mobile number is not activated,i am having the reciept containing the further deatail i am facing a lot of problems due to this..customer care sevice is also very poor..im deeply unsatisfied with this kind of behaviour.

information for post paid cug

Vodafone — UNFAIR GPRS TARIFFS FOR POSTPAID CUSTOMERS COMPARED TO PREPAID CUSTOMERS

I am a postpaid VODAFONE customer of Mumbai circle.For prepaid customers VODAFONE is offering GPRS tariffs of rs.14,rs.21 and rs.58 for usage of 3,7and15 days respectively everyday they are
allowed to use 30mb.Whereas for postpaid customers they have no similar plans instead they are charging rs.500 a month and give 500mb free compared to prepaids rs.116(58*2) a month in wich prepiad users are allowed 900mb o[censored]sage.Why postpaid customers should pay more????

Hi Maulik,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ylfx8m8 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — Miss Guidance by Vodafone Executives

My # [protected]

Kamla nagar Vodafone store executive were misleading me and not ready to convert my post paid connection into prepaid one.
I deposited full and final payment at Vodafone store on 28/03/2010 for Rs 1140 so as to convert the Post paid connection into Prepaid as per adviced by the Vodafone kamla nagar Executive.(which included the rent till 10th April10)which they charged in advance for whole month.
They desptroyed my post paid card and told me that your prepaid card will get activated after 10th April only.
However when I called cust care next day, they told me that still Rs 374 balance is coming in that number which i need to pay. and they havnt got any request for CONVERSION as well.
May I know why you are mis leading the customer like this. For what this Rs374 is still out standing when the executive has destroyed my card and gave me the new one.

Call centre guys cut the call 4 times without transferring the call to supervisors.

WHAT IS THE STATUS OF MY REQUEST!!!
Is this the way you deal with your old customers. Please disconnect my connection if you cannot provide me any satisfactory anwser.

Hi Sumit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/byxy52 and we’d be happy to help.

Regards,
Vodafone Customer Care.

I totally agree with Maulik.

I am a corporate user and in spite repeated email to corporate helpline I haven't received any response. How can we expect some help for normal users?

If you can do something about this than we will be "HAPPY TO USE".

~Amit

Vodafone — I am not allowed to use the new plan offers

I am using Vodafone connection since the last 3 years approx. and I am using "299 @ 50 plan"

I realised that 4 weeks back Vodafone is offering Rs. 175 plan which has more free STD + Local and comparetevly better plan then what i am currently using.

I called up customer care atleast 20 times and got different versions which was
- There is no such plan
- This is a Corporate Plan
- This plan is only for customers taking number porability
- You can get this plan activated from Vodafone Retail Outlet only

then finally when one lady told me that okay i shall forward your number for "175 plan" and it will take another 4-5 days to get activated but nothing happened. Again i called up customer care 5 days after that and they told me that plan has already expired.

then i asked them to give me a complain number stating whatever is communicated to me, but again that customer care guy gave me a wrong complain number which never existed.

Miss-guiding pre-paid and new customers by Vodafone exec.s is at best seen only in Vodafone. They are trained for it and they do it very well. First they lure you by offering Big and numerous services for a small amt. eg. Rs.100/-. and on acceptance will escalate the final figure to thousands and monthly bill will come in Lacs.
For this you should have any evidence such as voice records or email copies of your intimation.
Then proceed on your zone Nodal in police under IPC 408, 415 and 420, and simultaneously in civil court under 36A of
The Monopolies And Restrictive Trade Practices Act, 1969..

once you have given money to them-Recharge then it is their money. they will slurp it any way they like.

File an FIR in police against your nodal