Vodafone India Complaints & Reviews

Vodafone — deduction of charges without knowledge

I have a prepaid connection of Vodafone and without my knowledge, the company deucted money from my a/c. They said that I have consented by okaying the unsolicitated smses they regularly send on my cell phone. I have not at any time told them to send me smses and once they send you an sms, if you try to open and see what the sms is all about, then they say that you have okayed for the service. The cell number is [protected]. Last week I had recharged the number with Rs 222 and with negligible usage the balance has gone into negative. I told them to reund me my money but they refused. This is cheating on the part of the company. Kindly look into the isue.

Regards

Veeraj

Vodafone — insufficient information

At 4 pm I recharged my phone with rs 100 and a free internet usage card for rs 95. i received two messages. 1st one said your account has been recharged. and second one said unlimited vodafone live service has been successfully activated for 30 days. The second message certainly means that now i can use the internet for free, so i did. My balance was later reduced by 54 rs on account of internet usage and vodafone customer care people tell me that card gets activated after 4 hours. I received no such information in the message. Cheating customers.

Vodafone — wrong billing but me suffering

My post paid connection no. [protected], name Prakash Kumar, I am having an addtional number in my name and the number is [protected]. I paid both the phone bill through a single cheque, which was collected by vodafone executive. The amount for the number [protected] was not updated inspite of number of complaints. because of which i was not able to pay the next bills too. My outgoing calls are blocked since long time.
I have alrready made a number of complaints and phone calls but all in vain. They asked me for the bank statement, which i sent on customarecare.[protected]@vodafone.in, as suggested by them, but still no action has been taken. When calling on customer care, they simply talk with parrot like words but no action is taken till date. Kindly do the needful.

Many a persons are having this type of complaints, it's good u came forward, we fully support you for further actions.
ali

i want my bill details . i think there are some wrong billng generation . because i have no any bill details that provides to me.

my yahoo mail deleted by mistakes. Kindly retrieve me.

Thanks you,
maya

my yahoo mail deleted by mistakes, kindly retrieve me

Thanks you,

ganesh

Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.am very un happy about this connection.Vodafone make fool the customer.

So kindly send the bill details.

Regards/Panchami

Vodafone — wrong billing & Promotional messages.

Iam holding prepaid card no [protected]. I get lot of promotional incoming calls like regular cals,

which if i attend, iam caharged. First of all i dont want to get such promotional calls.

Iam giving you one such no [protected]. Iam getting charged for all incoming cals.And idont want

any promotional cals or messages to my mobile number.

Please do the needful urgently.

Gayathri

Vodafone — charging for service in spite of service termination

I am absolutely horrified by your company's service and attitude towards a customer.I asked for a duplicat sim of [protected] to be sent to my place by going to ur store in kamla nagar on 9th october 09.After waiting for 4-5 days I called and was informed the sim was delivered on 10 but I never received it.Then after another 2 days i called again to say i havnt received the sim and the executives tell me the sim has been activated. how can they activate a sim when i hadn't received it nor had i called to activate the sim. on 17th oct i called again and they delivered a sim from vodafone. i called again to get it activated. for nxt 3 days it wasn't activated.when i told them to activate the sim they said they had activated the first sim card.i called again to tell them to deactivat the first sim since i had not receied it and asked them to activate th second. they said they will do it. i called again aftr a day or two. this time thy said the sim card i had received was faulty. it will not work. i was tired of vodafone's srvice by now. Finally they said thy will deactivat the first 2sim cards and send me a 3 rd one.I waited for 2 days. i called again . the executives asked me to repeat my story a couplw of tims as they had no record of what i was saying. i asked them to terminate all services as i wanted nothing to do with the company. Now i receive a bill for all the prvious months when i wasn't even using the sim cards.

Vodafone — wrong details inputted in the system

Dear Sir/ Madam

This is to bring into notice that i had taken a vodafone mobile connecion and as per kyc norms i had submitted the documents such as adddress proof and id proof. Bur due to negligency of the company and its people the address and customer name was wrong inputed in the system for which i did not receive and bill or any documents from vodafone.
On inquiry the problem was found but the customer care insistive, that i give a fresh set of documents for the same at the nearest store.The problem is that i have lost all the documents and i cannot submit the necessary document to vodafone.
And since the only address proof that i have legitimately is the vodafone address proof which is incorrect.Hence i cannot apply for other duplicate documents such as pann card/ driving license without the address proof and customer/biller name.

Therefore i logged a compliant on 11/04/2010 to the customer care to retrive all the documents that i have submitted intitially for the connection and cross check& rectify (compliant no :SR [protected]) but till date there has been no action taken against the same and the customer care is adament on the fact that i need to visit the vodafone store with all document.

Kindly suggest where does the customer stand.All my essential work is pending for one wrong mistake and im suffering for no fault of mine.

Regrds
Debabrata Dey
[protected]

Vodafone Telecom — Services and wrong billing

Dear Sir,
We are using a corporate plan of Vodafone telecommunication in NCR area, we are very fadup with Vodafone services, When they want's they disconnect our services they collect cheque from us but did not repesent them in bank till 5 to 6 days and suffer our services, their sales person never pick our phone or did not repaly our mails.
Nodal officer mail box is full "sushma.[protected]@vodafone.com" and phone line remain buzy in this case how to appeal.
We have lost estimated Rs 10 lack business due to disconnection of telephone services and also lost our godwill in market due to disconnection of seniour management telecom services.
So kindly look in to matter, I want to claim on Vodafone due to all theis Issues.
Thanks
Maghandra Singh
Kevin Power Solutions ltd.

Respected Madam,
It is to inform you that I having the voda no. [protected]. Earlier it was the post paid plan but on 21st of Jan 2010 I got it converted into pre paid plan. It took more than 90 days to get my security deposit amount back whereas I received a cheque of Rs.159 only instead of Rs.250.
5 times I had to go to the vodafone store Lodhi Colony for this security deposit amt. The last payment made by me as the post paid customer was Rs.540 but the Executives of vodafone are saying that it was only Rs.380.
I request you to kindly look into the matter and issue me the cheque of remaining amount. A thinking is raising in my mind that Vodafone is not taking care of its customers. Your action with justification would only can change my view.
Regards.
AZAD SINGH BISHT.
[protected]

mam, i am using no. [protected]
and i havnt recived my bill till nw nd i gt a msg fr bill is that my total amount is 540 bt acc. to me my bill should be 270 its exactly double i dont knw wats the problem with this company
and when ever i cal on 111 the mostly use to say sie, our system is not working properly kindly cal us afta some time, and we cannot transfer your call to seniour dept.
what the crap it is??
wat the hell services u r providing to your customers
im nt satisfy frm these [censored]s services i want some response to my services as soon as possible other vise i'll nt pay the full bill and in rs. 200 in addition to case a complaint against this company in consumer court.

Assured!!! and towards you..What a joke, I[censored] want the bill amount you better make corrections else u can go to hell.

Dear sir,

The below complaint raised on[protected], 10:22 PM:

Title : Vodafone charging extra amount every month bill

I had two postpaid CUG connection of Vodafone. There was a problem with for both the bill. The bill had discrepancies.
1. Charging for games download where i never used to download anything from my mobile. I just use my mobile for calling purpose only.
2. Charging for SIM change, SIM which they are giving is not quality. Their SIM used to Refresh the mobile frequently during the call and even if we not using it i also checked their SIM cards in other mobiles the same problem persists. Because of their SIM card my mobile is repaired. Will they give money for the cost of repairing?
3. Vodafone sending messages like "Enjoy 1 GB data FREE without any rental for 1 month". If we use that service they are charging in the bill.
4. Charging for International messages where i not even sent local messages which is free of cost.
5. Sending the bill continuously even after the service is disconnected.

The list goes on in every months bill. Vodafone is trying to extract money from its customers by any means.

I have been in contact with vodafone guys through Email. But my issue has not been solved. I paid them whatever my actual usage is. Vodafone executives talked so rudely and threatening the customer. That really disturbed us thats why i am presenting my case here at consumer forum.

Connection : [protected]

Even though people were writing complaints on Consumer Complaint Forum, Vodafone has never changing the tendency of harrasing their customers and trying to suing peoples money.

I have received the below mail today.

[protected] Start of Email[protected]
To Mr.JUDE ANTONY DEEPAKSub: Your Vodafone Mobile No: [protected] Acct No: 5.41351.00.00.100985 OS-Rs.504/- Legal Demand for payment of net outstanding amount/dues.
1. You had subscribed to the Cellular Mobile Telecom Services being provided by us on the terms and conditions of the Customer Application Form (CAF). We have from time to time sent you bills for the Cellular Mobile Telecom Services availed by you. You have been served monthly statements and reminded through telephone calls, SMS messages and visits made by our Representatives, including our agencies, to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have Failed and neglected to pay the amounts of net outstanding amounting to Rs.504/- as on 05.10.12 after adjusting the deposit if any.
2. In accordance with the terms and conditions of the CAF, you are under an obligation inter alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of bills, you have grossly failed to make the said payments. That you are aware, that you would be liable to pay the net outstanding amount that is in default together with interest thereon @ 2.5 % per month from such date on which it became due. That the above acts and omissions exfacie contribute flagrant breach of your admitted contractual obligations. This may necessitate appropriate legal proceedings.
3. In the aforesaid circumstances, we hereby call upon you to pay the Net outstanding amount mentioned in Paragraph 2 above, together with interest thereon @ 2.5 % per month from such date on which it became due within 2 days from the date hereof. Failing which we will initiate appropriate legal proceedings against you. This Legal Notice supersedes any other Legal Notice(s) sent by us.
4. KINDLY CLEAR THE OS OF RS. 504/- ON OR BEFORE 09/10/2012 (Tuesday) 5.00pm WITH OUT FAIL TO AVOID LEGAL PROCEEDINGS.
[protected] End of Email[protected]----

They were saying in the email that, "You have been served monthly statements and reminded through telephone calls, SMS messages and visits made by our Representatives, including our agencies, to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have Failed and neglected to pay the amounts of net outstanding amounting to Rs.504/- as on 05.10.12 after adjusting the deposit if any". But we used to call customer service and emailing the queries to thier managers no re****se from them. But here they are blaming us.

If vodafone wants to increase the revenue, they were harrasing customes by sending legal notice. We have all the evidences and emails that we are not worrying about the legal notice. Even people making frauds has raising the voice by sending legal notice, then why dont we raise our voice as we are the victim.

I have disconnected all the vodafone connections and informed all my family and friends not to use these kind of fradulant services.

Please use the Indian Service Providers.

Deepak

Vodafone — Vodafone USB

I purchased a vodafone usb, at that time they promised to provide the max speed of 3.2 mbps & min of 80 kbps but its not even providing more than 3 kbps. I can't even open a web page and when i talked about this with customer care then they said we can't do anythiung with the speed, you shopuld purchase 3G service, and they even agree that they cheated us.

Now this usb is useless as it tooks atleast 5 mins to open a single web page.

I am here to inform others to not togo with Vodafone and also to either refund my money or provide me the good speed.

I also wrote the email to the customer care. (REF:[protected].

i am so sick and tired of you people. if there would have been a lesser amount involved, i would not even have bothered so much. its been over a week that i posted an online complaint, assuming that since umpteen visits to the store was futile, this might work. but even after 10 days, all i get is 2 calls and absolutely no visits. no one came to check the network. the callers only inquired more about my issue. i could gather from the way they spoke that none of them even read my complaint. are the employees illiterate? now you tell me, what am i supposed to do to either get that hopeless dongle working or get my money back? you guys are just wasting time so that you can give the excuse that you wont give me money as i have used your worthless product when it never actually worked. have some dignity. this kind of cheating customers is simply ridiculous!

Hi

The network engineer visited my place. He did not even touch the usb or my laptop. Just checked if he is getting network on his cell powered by vodafone. His comment was – the 3G is weak but good enough to check medium sites and youtube videos. when i asked for his recommendation, he said he cant give any as then that would mean he is committing to something – which he cant do. I think thats very unprofessional. I have been asked to visit a store and get the usb and sim checked as well as pay for another month. I dont intent to pay for another month if I am not assured of service. Give me my money back. Enough is enough!

Vodafone — Promotional calls

Dear sir,

I am a vodaphone mobile subsriber and my no is [protected] I am complaining about the promotional calls being made to my phone without my consent. Please remove me from your list of promotional calls.
Thanking you in advance for your co-operation.

Roshan

Vodafone rips off people by there promotional calls, if you do not receive the due to any reason than there system will call you after an hour. If you receive the call and if you listen to what the system is telling that some or the other offer gets activated and your money is deducted. So now i receive the call and disconnect it in 1 sec.
I contacted the Vodafone customer care through e-mail and they told to register on "Do Not Call Registry" which would be activated after 45days, so uptill 45 days i will receive there unwanted calls. When i told that i don't mind getting promotional messages but just quit calling me, but they told it won't be possible. Very bad customer service vodafone. A good way to make money.

Dear Sir/Madam,

I have been using Vodafone mobile number for almost over a period of 6 months. In these 6 months i have requested the company to stop promotional calls twice already. First was 3rd Oct 2009 then i was told that it will take 45 days, post which i will not receive such calls. It stopped for few days and then again on 30th Jan 2010 i received a promotional text. I again complained and i was promised to get this resolved this time for sure. However, today i have received a promotional call from [protected] at 07.10 pm. I am not very sure if i should be contacting Vodafone yet again after already making 2 complaints before. I know there is a legal / law in place, but i m not quite aware of this.
Please help
Arpita
ps - i have all the details saved as mentioned in the complaint

Hi Arpita,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/y9z9xrb and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone — promotional phone calls

I have applied for DND service on my cell No. and i am still getting promotional calls and SMS.

can some one tell me what can we do to avoid these unnecessary calls and sms.

The DND service will be activated only after 45 days according to the old rules. From Jan 11 it will be activated after 7 days. You dont have to apply again if you are already registered. If you have recd calls/sms after 45 days you have to call 1909 and register a complaint and get the register number(docket no:) of the complaint. You can email me at [protected]@yahoo.com

I will use as much as I can, after I will get a new sim card from another service provider, bocz obviously outgoing will be barred after due date. (Im not paying the bill unless the wrong billing is reversed)

2 months fully unlimited (Calls, SMS, Internet), thanks Vodafone for providing me service for the past 7 years...

Rest in Peace !! Vodafone

Thank you again Mr.Vel..
But a unwanted issue raised and closed.
Thank you for the full reversal.

PLS SEND MY CALL DETAILS FORM MAY 2010

dear sir I have make portablity from bsnl to vodafone and i m in roaming and my outgoing calls are blocked please see the matter immediatly, number is -[protected].

Vodafone- Prepaid — activating services without consent

i have recd. sms that ur missed call alert service is activated and Rs 30 has been deducted for the same...
where as i have not sent any sms for activation of this service.

is this the way to cheat the customers???

Vodafone — SERVICE WITHOUT CONSENT

I am sorry to say for Vodafone Connection that they have activated Vodafone Live Rs.299 Monthly plan on my connection without my consent.No representative called me neither consulted me for this plan.This is the second time they have misguided me.The first case was activation of Caller tune without informing me.If this will be the service then Vodafone is not a good choice.Sorry for Vodafone.