Vodafone India Complaints & Reviews

I had taken up a corporate connection with vodafone (postpaid) and before taking up the connection the concerned person promised me to give a no of my choice he activated the no [protected] but after words there is no respnse from that person.
I am very disappointed with vodafone's sevices as a hole and surely i would not recommend anyone to have a vodafone connection. As the promises are not taken care off.
The concerned person has no regrets he says that nothing can be done as he provides a corporate connection i also had complaint to the vodafone customer care but it is so disheartning to see this kind of service being offered by vodafone it has been really a horrible experience please tell me what can be done.

Hi,

My vodafone Post paid connection was without my consent or knowledge transferred from Rs99/- plan to Rs149/- plan from month of June'12, when same was brought to notice vodafone customer care they kept promising for refund n deactivation of 149plan. Now my original plan has been restored but till date i am struggling for my refund. Got confirmation from vodafone customer care for my feedback on their website and they again confirmed me for refund but till date i have not got refund or any correct explaination from vodafone end.

Hope addressing problem here would help me.

Regards mamta S

Vodafone gave shock to all its prepaid customers,
The balance enquiry; display on screen *141# and *145#
Are not working, i[censored] dial *145# it is displaying as data as v2v balance — local v2a sec —
Although we have 100 rs balace it is showing zero

I am complaining on behalf of my sister. i went to Vodafone store in Nirman Vihar to submit documents of my new address. I was attended by CCE named ARPIT JAIN he promised me that their will be verification and my no. will be activated in 72 hrs but it was not activated the date of my visit was[protected]. so i again visited yesterday[protected] to the same store and came to know that due to arpit has not forwarded my request properly due which their was no verification. their was no follow up for the same. who is going to compensate me for the loss. Kindly do the needful and look into the matter so that someone else like me should not suffer due to negligence of customer care executives.

Dear sir/madam
I am pankaj kumar sharma.My mobile number is +91-[protected].My Email address is [protected]@gmail.com.Two weeks back i converted my sim from tata indicom to vodafone at vodafone mini store,Shamshabad,Rangareddy district-501218.
Complaint:-
Few days back vodafone has been barred my service because they did not got documnents.After that i had submitted my documents to vodafone mini store.At that time they did not opened my service so again i went to vodafone office and submitted my documents.Really i had submitted three times.Now i am really harrassing from vodafone lazy service.It's vodafone executive fault that they did not produce documents because I had given all document as there demand.Now vodafone is being late to open service.It's really torturing me.please I requested vodafone please open my services its six year old number and my business is really stucked due to this.
Thanking you.
vodafone prepaid customer,
pankaj kumar sharma-[protected]

Dear Sir,

I am receiving some Volgour and worst type message from the vodafone user having the cell no. [protected] again and again by using the website www.way2sms.com. Which creates problems and disturbance in my current life. When I am calling that number then I always find it switched off.

Sir, thus, I am requesting you to please short out this problem.

I am awaiting your valuable feedback.

Hope you will do something urgent for me.

Thanking you,

Sincerely,


Niraj Kumar Srivastava
Mobile : [protected]
E-mail: [protected]@rediffmail.com

Hi

I have recently decided to Port Four of my number to Vodaphone number to use the TCS CUG group plan.
1. One number [protected] has yet not been ported. That number has remained out of service for over two weeks now. I am unable to get a clear answer from the Customer Support as to WHY HAVE THEY NOT ACTIVATED THE NUMBER. This phone was an airtel number before and a postpaid number. I have also recieved a bill from Vodaphone for this number

2. Another number which has been ported from Airtel to Vodaphone I have recieved messages stating that the bill amount is Rs 800 and has crossed the limit and the phone outbound calls were blocked within 7 days of number getting ported and without the first bill having been Generated for the same. This happend without any notification, upon calling customer support the support guy was insistent that I do the full payment at once in order to get the number activated. I have no idea where they set my limit without my knowledge. The amount that they were showing was an undiscounted amount as per the CUG plan but still the service analyst insisted that the payment has to be made in full within 7 days of my number getting started.

3. The bills of four numbers that have been sent to my email cannot be identified as to which bill is for which number as there is no mention of number on them and the files are password protected. I recieved the bills within 14 days of my numbers getting activated I have no clue about what is the actual billing cycle. Customer Support does not reply to queries they instead stick to scripts and keep talking like a machine and quiet frustrating.

Regards
Baishali

I am mahendar so many complaints to VODAFONE CUSTOMER CARE but here is not responding my complaints and automated close the complaints. This problem facing the before 5 months but still not solve the my problem right now .
COMPLAINT: VOICE QUALITY, VOICE BREAK UP
PREVIOUS COMPLAINTS STATUS


[protected] 04-Oct-2012 01:35:58 PM Complaint About Network Coverage In Progress 06-Nov-2012 12:41:17 PM
[protected] 09-Sep-2012 12:13:10 PM Complaint About Call Voice Quality Closed 10-Sep-2012 06:23:19 PM


This complaints are latest complaint number [protected] for not solve the problem and automated close the complaints this service is very poor why are they close the complaint automated

MY DETAILS: MAHENDAR
MOBILE: [protected]
STATE :ANDHRA PRADESH
CITY : HYDERABAD
EMAIL:mahendar.[protected]@gmail.com

Hi Team,

Despite of mailing so many times and calling customer care I am still facing issue regarding the bill. My number is [protected] with ibm399 plan.
For Aug dated bill you realized your mistake and gave a waiver of 1364 rs.
Again for the Sept bill you people charged wrongly and didnt give me 120000 secs freee including outgoing calls, roaming, etc. Bill was again came far above the actual and expected bill i.e. it came 2176 rs.
and for this month Oct dated bill .. you again performed the same mistake.
I dont know why you people are charging wrongly and result of this you disconnect my phone. I am usually on roaming and many a times you deactivated my no because of this mistake high bill and due to this my incoming and outgoing both get barred , which leads a very big trouble for me.

I have mailed you more than 40 times and called you 15 times. Recently I have talked to a senior Executive Sandeep on [protected] and he realized the mistake after calculating the free secs and total called secs and found that the bill should be around 550 Rs instead of 2176 Rs. He told me that he has mailed back office for the same.

Now because of your extra charges charged in the bill my bills come with high service tax amount which i am not supposed to pay. As for August bill you gave me a waiver of 1364 Rs but didnt reimburse me the service tax charged for this amount which is 168.3 Rs . Same thing is happening again here Big amount of service tax has been charged for these couple of months ( last two month Sept and Oct ) . please clear that too after clearing the extra charges.

Now 1 more issue . From last 3 months you are charging 30 Rs/ month for celltick Joke service which i already deactivated in July itself and got the acknowledgment too. Even i dont get any joke sms from you side i.e. the service has been deactivated but not the bill for the service. Again this is a big mistake from you side. I dont want any such service.

1 thing i would like to tell you that i am intimating you regarding this issue from last 1 month including so many big mails and calls but still i havent got my problem solved. I am not here to face such issue in my life due to the inconvenience caused by you people and this is last time I am tolerating. So many times you deactivated my number and that is not a good sign. Writing such big mail takes lot of time and you people are wasting my time in making me do this. Please people try to understand someone problems and try to solve them asap so that people feel happy to use your service.
I am using a IBM 399 plan and we are so many in ibm using this plan and vodafone service . If you people continue this mistake, I am sure my project people and so many from IBM will not continue using you service.

I hope you people will solve this problem and will come with a proper reply.


You can check the below forwarded mail of the vodafone feeling sorry for the mistake and same mistake you did this time. In that i have again mentioned about the joke sms service which i already deactivated.


I am helping you in solving the issue.
find below the details for Sept bill and do same for the Oct bill.

Bill no [protected]
Plan : VG_MV_KN_FlatPlan_IBM399
Bill cycle 03.08.12 to 02.09.12
Bill date 03.09.2012

Local calls : 65:54 mins Total sec - 3954 discounted secs 3954 charges charged - 0

STD calls 772:10 mins Total secs - 46330 discounted secs 43926 Charges charged - 24
Roaming incoming 140:22 Total secs 8422 discounted secs 0 Carges charged 30
Roaming call forward 63:12 Total secs - 3792 discounted secs 0 Charges charged - 70.55
Roaming call Outgoing 1154:45 Total secs - 69285 discounted secs * Charges charged - 1382.1
*not ablt to calculate as for outgoing of 1154:45 mins you are charging 1382.1 rs including callrates sometime 1rs/min sometimes 1.5/min some times 2p/sec .. fluctuating call rates bizarre
while my call rates are 1p/sec on roaming outgoing and 0.15 rs/min incoming.


Total secs used for calling - 127784 secs total discounted secs 47880 .. expected 120000 so still 72120 free secs are left .

Please see my May, June, July bill which didnt have any dispute at all. it will help you.




Expected bill

399 rental + 1.5 for the message + charges for extra 7784 secs ( around 78 rs) + service tax = 537.64 Rs.
1616.58 last month due - 900 payment made - 1364.77 waiver - 168.54 Rs extra service tax charged on last bill waiver amount = -816.73 Rs

so 537.64 - 816.73 = -279.09 Rs


and i have already paid 800 more to continue my mobile which makes the total = 1080 Rs.

You can now calculate how much time i am giving in doing all this stuff and how i am paying in advance and i hope you people will also worth my time and will respond me after calculating proper discount.


Puneet
[protected]

I got a call from vodafone they have a special postpaid plan for me.They told that with a postpaid connection of monthly rental 300, I would get 750 minutes free.I said ok . He sent me a representative the same day to collect rs 250 as cash. I gave him the cash and documents and he said it would be done within 1 day. This was the case of 1st Oct.Till date no one has contacted me and the sim hasn't been activated in postpaid yet.I have talked to customer care and vodafone stores.Customer care tells me to contact vodafone store and store tells me to contact customer care. My Vodafone no is [protected]

Hi i lost my phone where it i had Vodafone number [protected], so please deactivate my number [protected]
Thank You
Sai Manohar P G
[protected]@gmail.com

Hi,

I have shifted to abroad from June 2012 and disconnected my vodafone number from 16 June 2012 in mumbai,after disconnection also got the confirmation from representative and via email(I have all the proofs with me)

In the month of august i got the bill of Rs.3500/- for no reason and they are also showing me the usages after several mail from vodafone they are still telling me to pay Rs.1025/-.and given me the reason that in absence of me somebody has requested them to activate my number and without my confirmation they activated also.

This is total cheating and fraud which are taking place in vodafone people who travelled in another country.

Please look into the matter,its very serious matter in future also.

I am suffuring from Vodafone Postpaid connection since last 6 months. Story is that, I requested my postpaid mobile number [protected] for prepaid conversion. For this first time I went to Noida Sector 18 vodafone store, they told me please show your original ID proof then we proceed, I requested but they refused. Next week I went again Noida Sector 18 vodafone store with my original Passport, they checked my number and told me Sir your number is MNP means ported from another service provider So please go to another vodafone store we temporarily could not convert your number to prepaid. If they told me this problem in 1st time I did not go to them anyhow again in next week 3rd attempt I went to vodafone store at Rajeev Chauk metro station (CP) and request to do same at that time their system was down they told me Sir please go Karol bagh vodafone store our system is down.

then I went to vodafone store,karol bagh and tell them to do the same on one counter a lady convince me to not convert postpaid to prepaid but after long debate I told her I decided to convert in postpaid then she gave me a form and told me pay full bill then we proceed. I pay the total bill and fill form and submit she gave me blank sim and said Sir that sim will start in max 5 days and took my working postpaid sim.

I returned to my home and wait for 5 days there was no action in that blank sim, I was so frustrated and did not go again for 1 month think may be one day that sim will start working, but that is not happen. so again 4th time I again went to vodafone store,karol bagh metro station and tell the sim you guys provided me is not working and i am receiving the bill properly, what is this? they said sir don't worry we will fix your problem a guy do the same process mean fill form take id proof and tell sir your sim will start working in 72 hours I come back to my home and wait for 72 hours.

Till date that sim was not working and i am receiving bill and call from vodafone sir please pay your bill.
Now I am stop thinking about my 2 year old number and using new sim because I don't know what to do and I have no time for vodafone store every weekends.
So people I am suggesting use any service Idea,Airtel any but NEVER vodafone they are thief.

And also i mailed my problem to grievance id and vodafone office before 2 mothers but No Action at all till date.

Brij Bhushan Sharma
Mobile [protected]
A-215 New Ashok Nagar
New Delhi-110096 ,India

Please find below communications.

1) From me to Vodafone -

Dear Sir,

This is not at all a customer care, as I am talking about my Data usage plan which is 600 MB free and you are explaining about my credit limit is not exceeded. This is ridiculous.
You have started to intimate GPRS users about their data since 25th Sept 2012 and my billing falls before this date. Means you failed to intimate...

dear sir,
vodafone custmer care told me that ther is a scheme on my number,e.g. if I recharge no.[protected] by rs 34 then I wll get 32 rs,
so I recharged my no by 34 ,34 on octuber 2,sepratly two times,
but I got app. 27-27 =54.
I called cusmer care for the remaining balance,
they told me to wait for 72 hours,
then I again called on octber 5,
again they told me that they send my no.for further enquiry ,and I have to wait for 72 hours more.
and now again I called care on october 10th,
how shamelessly they told me again for wait,
I m fed up by calling vodafone care.

pls do somthing.

My name is Sarojkanta Muduli, We have a vodafone mobile number i.e. [protected] in our home.
On the 9th Oct we have 19 rupees in our mobile but on the same day the provider cut 16 rupees from our cell phone without our
knowledge. I asked them by calling to the customer care no. but they refused to refund our money.

This is kind of steeling in the day broad light without knowledge of the consumers....and this has to be stopped...
Please kindly do something and make our money to be returned....
thank you...

Thanks and regards,
Sarojkanta Muduli

I bought Vodafone sim ([protected]) on 27/7/12 from New Annai Mobiles, Nanmangalam who is close to my residence for Rs.80/- with talk time of Rs.92/- The sim was activated. After a gap of one week my mobile number [protected] was barred from services for want of photo, photo id, and address proof. I informed through email I have provided all the documents to the retailer when I bought the sim. " Without document no one get sim." I also gave the phone number of retailer/distributor to Vodafone care by email. Vodacare executives said that they are investigating my case. But nothing has happened so far.
After a gap 2 months they said my number was permanently deactivated. Therefore I have to go to their nearest vodafone store to get a new sim with necessary documents. This means the retailer/distributor has misuse of my documents for that vodafone customer care support them. For a new sim I have to spend nearly Rs.100/- by travelling expense and spare times. Is it economical to spend Rs.100/- for sim cost of Rs.80/-. Therefore I am requesting you to kindly instruct Voda customer care to refund the amount or do the number activate immediately.
Thanking you,
S.Jothieraman Mobile No.[protected]

I have a complaint about Vodafone.I had a vodafone postpaid connection.At the time of starting the service they provided false informations and i had a lot of money loss.In the last bill before disconnection ot the number,there was a huge amount.I didnt use anything for such a huge bill.SO i asked them to clear that amount and i told i will settle the amount that was reasonable.But,they didnt take it to consideration and are trying to force to pay the whole amount.

Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 3rd October i have a 300 MB Data Pack Active on my Number- [protected], My Billing Cycle is from 3rd September to 2nd October Midnight.

The Bill for Current Month is 1055.46 from which they have charged 336.68 for extra data usage of 168340 KB which i consumed on 2nd of September. And as per my current Bill the data pack which i consumed on 2 September evening, rather than getting added up to my previous monthly consumption Vodafone people are adding previous month data usage to my current month bill which is totally illegal as my billing cycle starts from 3rd September to 2nd October Midnight not from 2nd September to 2nd of October.

They cannot add my previous month usage with my current month usage. And even if i see my previous month usage it was not more than 97 MB, so in any way i have never consumed more than 300 MB any month even if they add up all month data usage. On the Contrary on 2nd October of Midnight i checked in Vodafone’s Web Based system and via service request by the end of the day on 2nd October i still had 35 MB left in my 300 MB Data pack. So how come on one side as per their online system and service requests point of view(inclusive of the Data Usage consumption on 2nd September ) i still haven’t consumed my monthly limit and according to their billing system i have consumed more than my monthly Limit ??? And now their customer care officials tell me that it takes 24 Hrs to get the Data Usage updated so we have charged you for this. So if this is the thing that i am not responsible for their ineffective working of their system and i would pay a single penny for their ignorance and carelessness. And this is a complete fraudulent act.

Even after spending more than 6 Hrs on explaining their various customer care officials and Supervisors they reply Me Back that “We have charged you rightly and, you will have to pay for it”.
1) Initially made 2 Email Complaints to the Corporate Customer Care on 4th and 5th October Yet None of their Representatives cared to even read the email in detail and just replied back with a same email template both times.
2) Written Emails to Nodal Officer and Appellate Authority along with the proof of whole conversation with their customer care executives, yet none of them even to reply back.

Being a Corporate Customer these treat us this way, imagine how they would be treating others...Now all i have left is to take out some time and drag these dck heads to court and teach some manners to their so called AVP Vivek Gangwar and their Dumb Nodal Officer Sushma Khanna.

And Vodafone guys i[censored] r reading this i have already initiated a complaint to our corporate team for termination of services with Vodafone and shifting to other service providers. Hope to get relieved from ur services soon all i can hope.

People don't even this of Vodafone as a choice as others make a mistake these dumbos have total system screwed up. OPT for them AT YOUR OWN RISK.

Hi,
I bought a Vodafone dongle from Vodafone store, Kalyan (W) on 09/09/2012. The item description being – USB – k-3770 ([protected]) – bill number - 10692. Sim number is [protected]. The customer care executive at the above place being Mr. Amol. I had informed him that I need the dongle to work at Mumbai University, Kalina – Santacruz (e) and at my local guardian’s place at kalyan. Even after 24 hours, the dongle was not getting connected. I took the dongle thrice for servicing in the next 3 days at the Vodafone store at Ghatkopar West; wasting a lot of time and money in the process. At first, there seemed to be some trouble with my SIM and then with my plan. Apart from Rs. 1500 for the dongle, I paid an additional Rs. 252 for the 3G plan for a month. Even after a week, my dongle didn’t work. I then went to the kurla mini-store where I was informed (by the only honest representative of Vodafone I guess) that the 3G network doesn’t catch at all in the Kalina-BKC area as the company doesn’t have any towers here. It didn’t work at Kalyan either. So precisely my buying the Vodafone usb was a total waste. All this while, everyone from the Kalyan as well as Ghatkopar store knew that I intended to use the dongle at Kalina but not a single person gave me correct information. I went to the Kalyan store again to return the dongle and get my money back. They said it wasn’t possible till their network engineer checked the validity of my complaint. Fair enough! My reference number for the complaint is – [protected]. I got a call after a week from an engineer. I don’t know his name but can provide his contact number for reference – [protected]. This sir gives me a call at 4:30pm. I say I’m unavailable then but he can come at 7pm. But he doesn’t work beyond 5pm. I ask him to come the next day. I try to call him innumerable times the next day and even send him messages, but to no response. Its been exactly a month now and I’ve not got to use my dongle even once. I waited for a month and patiently went through all required procedures but nothing happened. This is a clear case of harassing and cheating the customer by not providing correct information and service. I cant wait any further. There is no scope for any reconciliation. I would request Vodafone to return my money for the dongle. This was entirely their fault and they need to be penalized for the same.
In case Vodafone feels even an iota of responsibility, they can call me on weekdays after 3pm. They have my number. I have waited enough and now is the time for formal action against the company if they do not comply. And trust me, I don’t mind going all the way.
An extremely distressed customer,
Paramita Debnath.