[Resolved] Vodafone - Kerala — SIM deactivated, bad customer care | |
I was using this number [protected] from more than an year. This was having lifetime validity. I last switched it on in October 2009 when I went to kerala. When I switched it on in March, I see that it wasn't registering. On calling customer care from another phone, they advised me to recharge it for Rs. 200. Recharging didn't help though. Later from Vodafone store I learnt that this sim is deactivated in January and has been allocated to another person. Customer care should confirm the name before advising to recharge. I called customer care again after that. They said the number is free and i can get it back if I go to any Vodafone shop in kerala. Next time I call customer care, I was told the number is allocated to some other customer. 1. SIM being deactivated if not used for 60 days is not acceptable for a sim with lifetime validity. This doesn't make any sense. Customers can have foreign trips for coupla months. 60 days is too short. No other operator other than Vodafone does this. 2. Customer care executives talking to customers should have proper information about whatever they are talking about. They dont even seem speak or understand english properly. Their mistakes make customers loose money. Keeping untrained executives to talk to customers is not expected. I'm also afraid that some vodafone employees might be involved in selling these numbers to anti-social elements for quick bucks. So, another purpose of this complaint is to make sure I dont get into trouble. VODAFONE - please look into this ASAP. Here are the details you might require: Mobile No: [protected] SIM No on packet: [protected] No. written on SIM:[protected] Name: Sahadevan N Permanent Address: Thekke Panakkat Paramba, PO. Karuvissery, Kozhikode - 673010 Currently reachable on +91 [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
23 Comments | |
Comments
I got the same experience which my sim registration failed, because i haven't used for 3 months, but the sim have life time validity, , , , , , , they haven't mentioned before if i don't use for two or more months it will disconnect, its unfair and stupid service of Vodafone, , , , , , , why this company doing like this i don't understand
Reply
I mansur ali my complaint now i am qatar befoor 2 eyar i yousingh vodafon ([protected]) this numbbar is life time valid now this numbbar anathar peepele yousing Evri 6 month i am reecharg thisnumbbar RS=200 sumthing balance befor way thisnumbbar disconuct i wnd to thisnumbbar pleese help me
Hello
I have complained tariff issue in Vodafone too many times but i didn't get any reply from your said.
Kindly co-operate and look forward for a quicker action.
--
@ Thanks & regards,
Mohammed yasir
[protected]
[protected]@gmail.com
[protected] Forwarded message[protected]
From: Mohammed yasar <[protected]@gmail.com>
To: <jency.[protected]@vodafone.com>, <girish.[protected]@vodafone.com>, <nodal.[protected]@vodafone.com>
Cc: <appellate.[protected]@vodafone.com>, <vodafonecare.[protected]@vodafone.com>, <Cag.[protected]@vodafone.com>, <online.[protected]@vodafone.com>
Date: Fri, 7 Jun 2013 13:49:39 +0530
Subject: Fwd: FW: SME Plans
Hello
I didn't get proper solution for my tariff plan issue. I have complained many times the same issue
Kindly co-operate and look forward for a quicker action.
[protected] Forwarded message[protected]
From: Mohammed yasar <[protected]@gmail.com>
Date: Mon, Jun 3, 2013 at 5:35 PM
Subject: Fwd: FW: SME Plans
To: nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, Cag.[protected]@vodafone.com, online.[protected]@vodafone.com
To
VODAFONE CELLULAR LTD
From
MOHAMMED YASAR
CHANGARAMKULAM
Mobile no : [protected]
Respected sir
I have Complinted About Tariff Issue Many Times But Didn't Get Correct Solution From You Still Now . . . . .
Our Committed Offer In Enterprise 249
Enterprise 249 Plan
Rental
Rs 249
Freebies
1200 v2v Mins
600 v2m Mins
150 Local sms
150 National sms
Local
V2V
20 ps /min
V2M
30 ps /min
V2L
50 ps /min
STD
V2V
50 ps /min
V2M
50 ps /min
V2L
50 ps /min
But This Benefits Are Not Received In My Tariff Plan . . . . So Please Check And Do The Needfull
--
@ Thanks & regards,
Mohammed yasir
[protected]
I have complained tariff issue in Vodafone too many times but i didn't get any reply from your said.
Kindly co-operate and look forward for a quicker action.
--
@ Thanks & regards,
Mohammed yasir
[protected]
[protected]@gmail.com
[protected] Forwarded message[protected]
From: Mohammed yasar <[protected]@gmail.com>
To: <jency.[protected]@vodafone.com>, <girish.[protected]@vodafone.com>, <nodal.[protected]@vodafone.com>
Cc: <appellate.[protected]@vodafone.com>, <vodafonecare.[protected]@vodafone.com>, <Cag.[protected]@vodafone.com>, <online.[protected]@vodafone.com>
Date: Fri, 7 Jun 2013 13:49:39 +0530
Subject: Fwd: FW: SME Plans
Hello
I didn't get proper solution for my tariff plan issue. I have complained many times the same issue
Kindly co-operate and look forward for a quicker action.
[protected] Forwarded message[protected]
From: Mohammed yasar <[protected]@gmail.com>
Date: Mon, Jun 3, 2013 at 5:35 PM
Subject: Fwd: FW: SME Plans
To: nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.com, Cag.[protected]@vodafone.com, online.[protected]@vodafone.com
To
VODAFONE CELLULAR LTD
From
MOHAMMED YASAR
CHANGARAMKULAM
Mobile no : [protected]
Respected sir
I have Complinted About Tariff Issue Many Times But Didn't Get Correct Solution From You Still Now . . . . .
Our Committed Offer In Enterprise 249
Enterprise 249 Plan
Rental
Rs 249
Freebies
1200 v2v Mins
600 v2m Mins
150 Local sms
150 National sms
Local
V2V
20 ps /min
V2M
30 ps /min
V2L
50 ps /min
STD
V2V
50 ps /min
V2M
50 ps /min
V2L
50 ps /min
But This Benefits Are Not Received In My Tariff Plan . . . . So Please Check And Do The Needfull
--
@ Thanks & regards,
Mohammed yasir
[protected]
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