Vodafone - Kerala — SIM deactivated, bad customer care
I was using this number [protected] from more than an year. This was having lifetime validity. I last switched it on in October 2009 when I went to kerala. When I switched it on in March, I see that it wasn't registering. On calling customer care from another phone, they advised me to recharge it for Rs. 200. Recharging didn't help though. Later from Vodafone store I learnt that this sim is deactivated in January and has been allocated to another person. Customer care should confirm the name before advising to recharge. I called customer care again after that. They said the number is free and i can get it back if I go to any Vodafone shop in kerala. Next time I call customer care, I was told the number is allocated to some other customer.
1. SIM being deactivated if not used for 60 days is not acceptable for a sim with lifetime validity. This doesn't make any sense. Customers can have foreign trips for coupla months. 60 days is too short. No other operator other than Vodafone does this.
2. Customer care executives talking to customers should have proper information about whatever they are talking about. They dont even seem speak or understand english properly. Their mistakes make customers loose money. Keeping untrained executives to talk to customers is not expected.
I'm also afraid that some vodafone employees might be involved in selling these numbers to anti-social elements for quick bucks. So, another purpose of this complaint is to make sure I dont get into trouble.
VODAFONE - please look into this ASAP. Here are the details you might require:
Mobile No: [protected]
SIM No on packet: [protected]
No. written on SIM:[protected]
Name: Sahadevan N
Permanent Address: Thekke Panakkat Paramba, PO. Karuvissery, Kozhikode - 673010
Currently reachable on +91 [protected]
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