Vodafone - Kerala — SIM deactivated, bad customer care

 
24 Reviews
India
 Sahadevan N
I was using this number [protected] from more than an year. This was having lifetime validity. I last switched it on in October 2009 when I went to kerala. When I switched it on in March, I see that it wasn't registering. On calling customer care from another phone, they advised me to recharge it for Rs. 200. Recharging didn't help though. Later from Vodafone store I learnt that this sim is deactivated in January and has been allocated to another person. Customer care should confirm the name before advising to recharge. I called customer care again after that. They said the number is free and i can get it back if I go to any Vodafone shop in kerala. Next time I call customer care, I was told the number is allocated to some other customer.
1. SIM being deactivated if not used for 60 days is not acceptable for a sim with lifetime validity. This doesn't make any sense. Customers can have foreign trips for coupla months. 60 days is too short. No other operator other than Vodafone does this.
2. Customer care executives talking to customers should have proper information about whatever they are talking about. They dont even seem speak or understand english properly. Their mistakes make customers loose money. Keeping untrained executives to talk to customers is not expected.

I'm also afraid that some vodafone employees might be involved in selling these numbers to anti-social elements for quick bucks. So, another purpose of this complaint is to make sure I dont get into trouble.

VODAFONE - please look into this ASAP. Here are the details you might require:
Mobile No: [protected]
SIM No on packet: [protected]
No. written on SIM:[protected]
Name: Sahadevan N
Permanent Address: Thekke Panakkat Paramba, PO. Karuvissery, Kozhikode - 673010
Currently reachable on +91 [protected]
Complaint comments  23 Comments     Updated: Share0Tweet0

Comments

Vodafone — customer care dept is lousy

the same caller tune got activated twice on my phone, once because of my mistake.. and second time by itself... besides these 90 rupees.. the deactivation message i sent also did not work.. its been abt 20 days... n i call up the customer care ... n u wont believe it.. but they always tell me various things like i would hav done it myself... or they would re-imburse in 24/48/72 hours... i hav registerd so many complaints with them.. nothing helps.. they hav horrible service... i hav been using hutch for the past 5 years... i never had such trouble before... n now that i have the trouble.. nobody can resolve it... n yes... one of the customer care employees hung up on me... IS THERE ANYBODY WHO'S LISTENING??

Vodafone/Lifetime SIM — Not Working

I have bought a life Time Vodafone SIM. It is not working properly from the first day itself.
I have recharged worth Rs 150. But I am still not able to see balance amount in the card.Also I am unable to make any outgoing calls.Even the incoming calls are not working.

My mobile No is [protected].
Please look into the matter asap.



Regards,
Neerja

Vodafone SIM — Customer Care not Responding

Dear Sir/ madam, I am a vodafone customer having phone number-[protected]. Since last 20 days I am trying to connect customer care several times. But I failed to do so. Why this is happening and how can I get rid of it. Please rectify the problem (if any) as early as possible.
Thanking you,
I remain,

Srabanti Dutta
[protected]
the customer care is useless and they say "HAPPY to Help".

My
hello how are you today

Vodafone — others

hi
i m ashwani saxena my vodafone no. is [protected] . i have activtaed do not disturb srvice. the tat if which has already complited.bt till date i m receiving calls from their end. i have already lodged a complaint at the call center bt there is no solution.

Vodafone Essar — Unnecessary deactivation of Vodafone No.

Dear Sir,

I would like to inform you that, I have been using the Vodafone no. [protected] since 2004 (Prepaid). I am happy with the service, but from last 2 month facing the problem for untimely deactivation of my no., many time called to your customer care and got assurance for action with in 24 hrs. but revert is nill.

The attitude towards the customer is very disappointing.

kindly look into matter and arrange to restart my no. ASAP.

Will look forward for your prompt action.

With Regards
Sharifuddin

Vodafone SIM — Poor customer service by Vodafone

After using Vodafone postpaid services for 3.5 years,I have migrated to prepaid which has now became a headache for me. Every second day the incoming/outgoings are blocked citing some reasons, I have submitted my documents twice , everytime with a confirmation that now you won't face any problems as the documents are as per security norms. As a responsible citizen of the country, I am aware of the security concerns added with a prepaid connections and thats why visited the store again and again and submitted my documents and got the confirmation from the store supervisor (vashi) that everything in place. Still I am facing the same problem. The IVR 111 is giving all info on product and services but is not connecting me to the customer care. Is this the free pain package of vodafone to pre paid customers. I am fully frustated by this , as such thing is not expected from an esteemed and leading service provider as Vodafone. I am missing out on some important business calls, and for that again I have to leave my office and search for a vodafone store to get this done.
Hi Arnab,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/K9as6 and we’d be happy to help.

Regards,
Vodafone Customer Care.
my complaint my vodafone mobile message not sent please help me my number [protected]
my vodafone sim not working [protected] two sim one number pls chek
I have a verry bad experience with vodafone service providers.Some months back i took a vodafone connection from a local shop in ernakulam. After 2 days all the callls were barred, i called upto customer care then they responded that they havnt got my identification proof and photo yet .When i took the sim i had dulyfilled the form, and gave my documents and photo and the shopkeeper told me he handed over those documents to the local dealer to submit in the vodafone centre.If so why its not reched there . I asked in the vodafone office in palarivattom, they asked me to give another proof. They dont have any control over their staffs, i can under stand that i have to give another proof, if its missing .But dont i have the right to know what happened with my previous documents.A persons documents are highly taken care of as it can be misused by others .And more over its not a new thing that local dealers working in collaboration with terrorism and sex racket, where they take fraud sim and finally landing innocent people into trouble .When we went to the office, we saw many people come with same problems, and vodafone office staffs were asking to submit another documents .My question is this if many people come with a complaint like missing documents and photo the office staffs dont have any interest to know where the problem exists and how to solve it .Is this called as the customer care service by vodafone company .Shame on you.
Dear Vivian

Vodafone is committed to deliver high class customer service.

Your problem was not happened the mistake of Vodafone Essar Company .

You have taken connection from Local shop not from Vodafone store, Generally a retailer can activate the sim card immediately when customer submit their proof and Photograph . What I want to say you that your Documents and Pic might be lost from the retail shop or from the agent .

If you think, any staff of Vodafone store behaving customer without etiquette, you can drop a mail to Vodafone Essar Pvt Ltd, Ashish Building, Shanmugam Road, Kochi
i am ASHIQUE, I have two numbers, [protected], [protected]. i cant call to costemer care from this two numbers, pls help me
I VIJAY KUMAR LALL R/O C-43 NEW COLONY RLY ROAD FARIDABAD(HARYANA) PURCHASED A SIM UNDER MOBILE NO. [protected] FROM SPICE SRS MULTIPLEX CITY CENTRE SEC-12 SITE NO.4 FARIDABAD ON 27/07/2010 AT 0630 P.M.BUT TILL THE TIME THE SIM IS NOT ACTIVATED.
PSE ACTIVATE THE SIM FOR FURTHER ANY HARASSMENT.

THANKS
CONTACT NO.[protected]

Vodafone — SIM IS NOT VALID

SIR TWO DAYS BEFORE I BROUGHT A VODA SIM. MY NUMBER IS [protected] WHEN I INSERT SIM IN MY MOBILE " INSERT SIM " MESSEGE CAN BE DISPLAYED SO WHT THE REASON GIVE ME THE DETAILS ON MY MAIL ID SANTOSH.[protected]@REDIFFMAIL.COM
Dear Sir/ madam, I am a vodafone customer having phone number-[protected]. Since last 20 days I am trying to connect customer care several times. But I failed to do so. Why this is happening and how can I get rid of it. Please rectify the problem (if any) as early as possible.
Thanking you,
I remain,

ANILDHAKAD
[protected]
vodafone costomer care bad
i was using internet in mobile as 2gb plan in laptop as internet. not live, now my account goes to -150. my mobile no: is [protected]

Vodafone — lousy customer care

I took the vodafone connect in feb 2010. In the past one year i have complained several time regarding no network inside my house. Nothing was done. I waited for number portability and now it has come i went to airtel to port my number and they asked me to pay the outstanding amount. I went promptly and checked with them and paid the money after they deducted the deposit i had given during taking the connection. But when i sent the port request, they deduct telling me that the amount is not paid. I contacted the customer care and they tell me that the caution deposit will be given only after the connection is moved to airtel. But again i went to vodafone office and somehow they told me that it has been adjusted and now i should go to airtel and again resubmit the bill.

I am going on vacation and this is really made me depressed

such is a state of customer support here. They take customers for granted and this is the worst experience .

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    Vodafone - Kerala - SIM deactivated, bad customer care