[Resolved]  Vodafone Live Prepaid — Money debited from account but no talktime credited.

I am a customer of vodafone live from Gujarat with number [protected].
On monday 21/09/2009 at around 9 am, i recharged my prepaid a/c with Rs. 501 using internet banking from vodafone site http://www.vodafone.in/existingusers/prepaid/onlinerecharge/pages/onlinerc_guj.aspx.
using the link of state bank of india internet banking.
I used the same and recharged my account.
After the recharge was done, the last page gave me a reference no. MSBI[protected]IG11158026 and mentioned that the account has been credited with a talk time of Rs. 454.00 and talktime of 409.20 minutes after deduction of 10.3% service tax.
Instantly I also got an sms from SBI giving me their reference as 11158026 for the same. But my account of vodafone was never credited. I immediately called 111. They told me to wait for a few hours and it would be maximally credited within 24 hrs.
I again called at 6.30 pm for the same. And he repeated the same.

I waited and called on 22/09/2009 at 8.30 am since it was yet not credited. But to my horror the executive said that The Vodafone Company doesnt have any tie up with state bank of india.
I asked her the reason for keeping that link in their webpage and also mentioned reference nos. given by Vodafone and SBI. I also gave her the account No. of SBI Account where the amount was credited. A/c no. [protected].
After which she kept me on hold for a long time and said that she registered my complaint forward and I would get a resolution soon. The complaint number given to me was [protected]. And that it would be resolved by 6.30pm on 23/09/2009.
But I still have a doubt that it would never be resolved.
Please help me out.
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Aug 14, 2020
Complaint marked as Resolved 
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