[Resolved]  Vodafone — no network service

Address:

Maharashtra

Dear Sir,
I request to please forward my complain number as I need to further take my complain to higher authority as I must have put request for change of billing address and also for date of birth which is wrongly updated on telephonic conversation with your team. I really don’t understand after speaking to ratna as number mentioned below she haven’t updated my postal address.
All this mail and co-ordination shall be further I am sending to DNA to highlight how negligent your team is for two months you all r struggling to update my postal address , give me network service and start my official mail on phone which is not working for three month and I am changing my service from your guys and do not require your service any further.
Thank you
Shabana

From: Shabana [mailto:[protected]@hcontractor.com]
Sent: Friday, October 07, 2011 1:05 PM
To: 'Shabana'; 'nodal.[protected]@vodafone.com'
Subject: RE:

No response.
Regards
Shabana sayed

From: Shabana [mailto:[protected]@hcontractor.com]
Sent: Wednesday, October 05, 2011 2:14 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'Shabana'
Subject:

Dear Sir,
I am your customer for past 12 years. I have been given special representative Ms. Ratna ( contact no:[protected]).I spoke to her on 20th August for my problem of networking, receiving mails and change of address and she told me it will take 20 days to get networking service done. I called her many times and she seems to be very very busy woman. Infact I put her sms to return call which she never did. So finally after waiting for a month called your Vodafone care service number 111 and they registered my complain on 15th September and my complain number is [protected].Ratna never gave me any complain number. The Vodafone care promised me that everything will be fine please give us some time and I told them reliance is working well so if this going to be this way I will get other service and told them about Ratna negligence. They told me they will do the needful to inform her. They also asked me for 20 days which is over but no service is taken care. I warned them I will report against ratna.

Immediately next day she called me and told me she will do the needful and will return call in next three hours after talking to her technical person. After that also she never addressed my phone. I called her frantically but no response and I wrote her message after three days that do not revert my call I will disconnect your service . I had put request for change of address which is also not registered till date. In spite of sending her this message she never called me back. I also told her my husband has already put application for disconnecting your service as your guys are not responding to his call also. His number was [protected].

I wonder it’s been two months I haven’t been addressed and I get important mails which I am not getting on my phone. So what is the use o[censored]sing your esteem service .

I want you to be aware of the negligence by your team as you will lose customers. I also need the docket number by you for further applications if this is not addressed as well.

I need immediate solution for the same as its been nightmare without mobile. If you cannot provide please feel free to reply to my mail .

I am also putting a copy of the same in your Vodafone centre at Fort.

Thankyou,
Regards
Shabana Sayed.