[Resolved]  Vodafone — MNP request from Vodafone to Airtel not processed for 2 months

Address:

Bangalore, Karnataka

Sir,

I would like to raise a complaint against my request for porting out of Vodafone network. My name is Arjun K and my Vodafone mobile number is [protected]. I am intending to port of from Vodafone and port into Airtel. The reason being, my organization has a corporate plan for Airtel and all my colleagues are using Airtel. It would be much cheaper for me to use Airtel. For this reason, I placed a port out request in the month of Feb, sometime around Feb first week. I waited for almost a month and went to Airtel local branch to check on status. They told me that the porting request was rejected by Vodafone. When I spoke to Vodafone about this, they told me that Airtel had not submitted my documents to Vodafone with in 48 hrs from generating the porting code. I realized that I had submitted the documents to Airtel on a Saturday and Sunday being a holiday it might have been possible that the 48 hr window could have been missed.

Hence, I submitted a second port out request to Airtel on 5th March (Tuesday) by submitting my documents and requested them to process the request within 48 hrs. They confirmed that they would be processing the request on the same day and my Vodafone number would get deactivated within 7 working days. Its been 8 working days as of today and my Vodafone number is still active.

I spoke to Vodafone customer care again and all they have to say is, once the porting code is generated, the responsibility of Vodafone is complete. I quite don’t understand how is it possible for a new service provider to take over the number without Vodafone authorizing the action by any sort. I spoke to the Customer care supervisor (Nirmala) and she also says the same thing and asks me to contact Airtel.

As I understand, I am a new customer to Airtel and they would be happy to welcome a new customer. I don’t see why would they stop me from moving into their network. I realize the problem lies with Vodafone and the process of porting out is being withheld at some level to retain me as a customer. Each time I send a text to 1900, I get a call from Vodafone personnel and they try to retain me. I have clearly told them I intend to move out and would not like to remain in Vodafone network.

I have been running pillar to post to get my number ported out, but I am unable to get a proper resolution. I request you to kindly take suitable action.

Regards
Arjun
Ph: [protected]
arjun.[protected]@gmail.com