[Resolved]  Vodafone — Blackberry Services Incorrect Practices

Address:

Mumbai Suburban, Maharashtra

Situation:
Using my BB Bold 9000 with my SIM which has BB299 plan from Vodafone I cannot connect to my home Wireless (Airtel & MTNL).
Using same BB Bold 9000 with another SIM which has BB 1099 activated from Vodafone I can connect to my home Wireless (Airtel & MTNL).
The only difference in above is the plan being (Rs/-299 and Rs/-899) used while the handset is same and the external wireless is also same. How should it make a difference unless Vodafone has enabled some policy to restrict use of Wi-Fi which is a separate feature provided in the handset.
Note:- I have checked with Redington, the official retailer for Blackberry in India and this is not a handset issue as this handset is designed for India and no such policy is enabled.

I asked Vodafone to :
• Please help me understand why I cannot access Wireless which is a separate feature of the handset, and strange it works with a BB1099 and not with BB299 plan on same handset?
• Has Vodafone enabled some policy to restrict connection to external Wireless?
• If so, what right a Service Provider has to disable such service when it has nothing to do with service provider and is purely a handset feature ?

And I was given a solution to apply for BB899 service and then I can connect to my home wireless too. This means that in order to use the WiFi service of my handset also I have to buy services from Vodafone by applying for BB899 when I already have Wireless at my home.

Ms Rupali Dhumal from Vodafone Cusotmer care calle don pretext of another issue and immediately closed the case therafter. The issue was not even looked into.

I called back and requested for a supervisor who simply refused to even come on the call.