[Resolved]  Vodafone — Billing Issues

Address:

Mumbai Suburban, Maharashtra

Here is a copy of my email i sent to vodafone:

Hi there!


Let me tell you that I have been your loyal customer for I don’t know how many years now. But I guess all good things come to an end. The o nly reason why I am taking time and composing this email is in the hope that there would be someone in Vodafone who is bothered about what the customer feels.

This began around 6 months back when I realized that my bill is slightly on the higher side. I called up customer service a couple of time and they offered me some new “plan” that would ease my situation.

Needless to say, the so called plans did not really lower my bill as I was expecting them to. I then went back and scanned through the PDF file(bill). At this time my looked thus:

Plan: Family Plan
Group leader number: 98*******77
Add-on number1: 98*********66
Add-on number2: 98*******14
Add-on number3: 99*******89


You wouldn’t believe the number of times I cursed myself when I noticed the Add-on Number3(99********89) in my bill. This was a number that I had not used in years and I was paying Rs500 + against this number every month!! None of the customer service executives I had spoken to ever bothered to mention this, not surprising as Vodafone was busy making money at my expense.

I then went to the Vodafone store in Mira-road , Mumbai to get the number suspended. After a day or two, Azeem from your retention department reached me. He said that basis my usage, it would be advisable for me to move the numbers out of the family plan and get individual plans for all the numbers. He said that he will move the 99*******89 number to a very low end plan and I can use the number whenever I want to in the future. He was kind enough to tell me that I could reach him in the future if I have any issues related to billing with Vodafone.

I agreed to him and then when I checked after the next bill date, realized that the bill on 99*******89 again came to around Rs.300 +. Please note that this is with absolutely no usage on the number! I tried to all Azee, the retension executive from Vodafone to check on this. He heard me about calmly and then told me that he will get back to me.I kept calling Azeem for the next two days, he just refused to take my call or call me back.

I then visited Vodofone store at Panvel, to suspend the 99********89 number. I met Saagar who so busy talking to a colleague about his luch plans that when I told him that I want to suspend my number, he casually asked me to give an application in writing. He did not even bother to ask why I wanted to suspend the number! I was aghast at this attitude from Vodafone. I quietly wrote an application(was written on a blank paper given to me by Saagar; later on, I realized that there is a form for this) and left the store with the assurance that the number will be suspended.

After a week, I called your voice customer service, to be informed that the 99*******89 number is still active! I got back to the Vodafone store at Panvel, Navi Mumbai and I could not find Sagar that day. I met Sameer this time. He heard me out , took my request to cancel the number and gave me a slip with the reference number.

I called your voice customer support on the 30th of Aug to be told that a new bill has been generated for 99*******89 and this time I owe Vodafone Rs, 299/-!! I spoke with Amit and he was adamant that I will need to pay the bill altought there was no usage again!

Not knowing what to do or where to go, I visited your Vodafone store in Panvel to seek some clarification. I find Sagar!! Extremely ill-manned and with no regard to the horrendous experience I was going through he sat down and heard me out. Bu the time I was done talking to him, I had lost all my patience and my temper. He was absolutely blank in his responses and at times rude as well.


I am done with Vodafone and I cannot handle this anymore. I humbly request you to suspend the following numbers which are currently on me:

98*******77
98*******66 and
99*******89


I know your company would not be affected at all with the huge customer base that you. One thing is for sure, I would not recommend your service to anyone anymore.

Please excuse me for making you go through a lengthy email.

Regards,

Princy Mackollil.