[Resolved]  Vodafone — charging for services deactivated by vodafone

Address:

Navsari, Gujarat

THIS COMPLAINT IS DIVERTED TO SPAM (AND REJECTED BY VODAPHONE) HENCE COMPLAINED HERE
PLEASE READ MY WHOLE COMPLAIN which was sent in mail to them.
Urgent appeal for comp. No.[protected] ([protected])
TO: 1 More1 recipientCC: recipientsYou MoreBCC: recipientsYou Hide Details FROM:vinod parmar TO:[protected]@vodaphone.com Message flagged Saturday, 12 November 2011 5:54 PM
Message BodyDear Maulik,
vodaphone complains
I received the recent bill dated 7th Nov.
In my earlier query (refer my letter below), the discussion was done TWO/ THREE TIMES,with yr representative and the whole issue was discussed in detail with AGRREABLE convicements, which seems have not brought about any results and the matter seems have negated by you with your hurting hammers on me.
I am now deciding to go thr customer redressal forum if this matter is unresolved now. Its question o[censored]nused services not used by me as deactivated (refer sms) and still throwing charges of services which is not used by me.
This is undemocratic..
I am not happy by not seeing waving of my charges for the services ur dept showed in sms.
Dr. Parmar


----- Forwarded Message -----
From: vinod parmar <[protected]@yahoo.com>
To: "[protected]@vodaphone.com" <[protected]@vodaphone.com>
Sent: Friday, 7 October 2011 4:56 PM
Subject: Urgent appeal for comp. No.[protected]

Dear Mr. Maulik,
This is in reference to abve complain number.
Your record will say that I had deactivated internet on my iphone on 4-3-11.
Agtiain I got sms that ,
"service related to internet is deactivated on your phone."on 21-07-11.
In my last bill cycle you waved Rs. 629 as bills (of march, april,may , june july etc were sent to me wrongly). related to internet on my phone [protected].
But despite that the bill related to internet continues to appear in bill and that is around Rs. 382/-
I have NOT applied/ informed or asked for reactivation of internet services, anytime , nor using this facility as i didnt need it.
Though, I had received 2 sms on 16-09-11 that " mobile connect services are deactivated on my phone."
It means the internet services on my mobile number are deactivated three times, on dates I mentioned above. How that is possible?
Is it a negligence of management or a staff or a server problem, which throws illegal charges on customer?
Is this type of internet billing amount is still to appear in my bill?
Have I to contact you and confront with your department with problems off and on?
Can you apply any charge anywhere?
Am I forced to leave vodaphone after 12 years?
Have I to contact consumer court for this trivial problems?
I was given fixed dates for talk with you on 19th sept. 30th sept and 7th of Oct. but on none of these days yr phone has been received here to resolve the issue, and the proof is,
I can not delete any incoming number on my call.
I have not paid any bill lately, since 11-12 years. still there are charges of late payment applied on me.
I have unhappy surprises, which need to be addressed and attended by you to my satisfactions.
Dr. Vinod Parmar
[protected].



----- Forwarded Message -----
From: vinod parmar <[protected]@yahoo.com>
To: [protected]@vodaphone.com
Sent: Monday, 22 August 2011 12:40 PM
Subject: Fw: Urgent appeal for comp. No.[protected].

Dear Sir,
My compalint remains unattended, despite last date od payment, as 24th. August.
I was told by one caller from vodaphone that wait till reply of this mail.
So this amounts as delay in justice.
I havent applied/ requested/ informed for reactivation of this services (after request for deactivation of 04th March 2011).
Even you dont have any records for my request for reactivation.
What is the the purpose of " procedure of deactivation " if reactivation is possible automatically in vodaphone without fresh requests?
This repeated illogical compulsion of asking payment of bills, pending resolution of queries is nondemocratic
Can i anticipate reply before I am forced to proceed further?
dr.parmar --- On Fri, 19/8/11, vinod parmar <[protected]@yahoo.com> wrote:

From: vinod parmar <[protected]@yahoo.com>
Subject: Urgent appeal for comp. No.[protected].
To: [protected]@vodaphone.com
Date: Friday, 19 August, 2011, 10:07 AM


The Nodal Officer,
Ahmedabad.

Sub. Billing disputes.(complain No.[protected])
sir/ madam,
I am doctor.
I am using [protected] since more than 11 years now.
This is my first complain so far.
I bought iphone in Nov 2010, and i got internet connectivity in Jan 2011.
But soon I realised that I had chosen wrong scheme., with less use and overt billing.
(I have already got broad band connectivity on my systems).
So i got it deactivated on 4th March 2011( known from your records through Mr.Nilay at Navsari)).
When the charges of internet connectivity were found continuing in my bills, I reminded and drew the attention (of deactivation already done for this facility earlier),to Mr. Nilay at your Sandhkuwa branch office,( where I pay my bills regularly).
I was sent an sms on 21st July 2011, saying that.
hello! your request dated 21-jul-2011 has been processed and the necessary service has been deactivated for your vodaphone mobile number[protected].
Now it clearly shows, deactivation is done twice as I had already asked for deactivation on 4th march .If it is wrong,then how come you got my request date of 4th March, of deactivation, in your record ?
As a matter of fact , i did not wish to continue with this scheme from 4th March and perhaps , due to your departmental mistakes , i was billed also.Therefore the bills during these two periods (from 4th march to 21st July) is absolutely illegal. illogical and unauthentic., and must be waved urgently.
I am not interested in knowing the prevalent shortcomings, mistakes, looppholes or deliberated act of of your staff, server or service, which harms customer.
I was called uopn many a times for solution of this problem and no one turned up with solution or clarification thereof. Even I was sent an sms that your issue will be discussed on 17th of August, but till 19 th morning, no body discussed , as no body called me up so far.
I was also charged for late payments , which was resolved and waved yesterday.
But my original issue is unresolved so far and my last date of payment of bill is 24th August, and if you dont take up the matter urgently to grant my waver appeal , I will be subjected for late payment charges again, by you, and this way I will get forcible impetus to contact consumer redressal forum with information to necessayy agencies about this eye catching prima facie discrepancies of vodaphone.
Thanks.
Dr. Vinod Parmar,
Navsari.
Dated 19th August, 2011.